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Can't turn Laptop off. - Win auto restarts on shutdown


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#1 Skydie

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Posted 06 February 2014 - 03:17 PM

Laptop Model : Asus N550JV

OS: Win 8.1

Previously I shut down my laptop, win button + x -> shutdown, the laptop turns off and then reboots itself. I've had no choice but to turn it off cold. I've also turned off 'fast boot' and changed the power settings so that shutdown means shutdown - not sleep. I've even reset the UEFI to default settings. I've stopped letting anything be able to wake the Laptop; wake-on-Lane disabled, magic packet disabled, packet match disabled and still the problem persists.The one thing I haven't done is set fast boot off on UEFI. As a result it seems I may be infected.

 

Previous thread in Win 8 forums:

http://www.bleepingcomputer.com/forums/t/523088/cant-turn-laptop-off-win-auto-restarts-on-shutdown/#entry3281597


Edited by Skydie, 06 February 2014 - 03:18 PM.


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#2 boopme

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Posted 06 February 2014 - 09:53 PM

I think we'll need a deeper look and you have to post once more.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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#3 hamluis

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Posted 09 February 2014 - 01:25 PM

Reference:  http://www.bleepingcomputer.com/forums/t/523757/cant-turn-laptop-off-win-auto-restarts-on-shutdown/ .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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