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ipconfig error


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#1 michael w.

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Posted 06 February 2014 - 02:58 PM

When I use command prompt as administrator and run the ipconfig command I get a Bad Image error stating ndfapi.dll is either not designed to run on Windows or it contains errors.  Then I get an error stating ipconfig.exe is not a valid Win32 application.

 

i have run a virus and malware scan and do not believe that to be the problem.

 

Thanks for any help.



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#2 zingo156

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Posted 06 February 2014 - 03:08 PM

Can you run sfc /scannow from an elevated cmd (run as administrator)? You could try that and chkdsk /f, you will likely need to setup chkdsk to scan after a reboot.


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#3 michael w.

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Posted 06 February 2014 - 04:23 PM

Attached File  CBS.JPG   42.87KB   1 downloadsI ran both.  When I ran /scannow I got an message stating it could not fix the errors it found.  I attached a picture of it below.  I will attach the CBS log in an additional post as it is apparently too big with the pic I already uploaded.

 

The chkdsk /f seemed to work properly on reboot.

 

I am still getting the same errors.



#4 michael w.

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Posted 06 February 2014 - 04:32 PM

Ive tried uploading CBS log again but it is too big.  Ive tried to copy and paste the whole thing but Chrome cant seem to handle it.  



#5 zingo156

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Posted 06 February 2014 - 04:36 PM

That is ok, lets try this:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

Edited by zingo156, 06 February 2014 - 04:36 PM.

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#6 michael w.

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Posted 06 February 2014 - 05:17 PM

http://speccy.piriform.com/results/YRvrA62ejlsygjhKXsVm6JQ



#7 zingo156

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Posted 06 February 2014 - 05:53 PM

I did not see anything running that seemed suspicious to me...

 

I saw Norton 360 and Emsisoft installed, if you have an active version (not trial) of one or the other I would recommend uninstalling one of them.

 

If you can boot to safe mode: After powering on the computer, tap F8 continuously until you get the boot options menu, then use your arrow keys to select boot to safe mode with networking.

 

In safe mode try to run cmd as administrator and run the ipconfig command again.


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#8 michael w.

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Posted 07 February 2014 - 09:40 AM

Tried safe mode.  Same error.  Why would I be missing ndfapi.dll?  I am also getting an error when I try to install a pre-loaded backup program that came with my toshiba portable hard drive.  Ive tried running as admin as well as moving the install file off toshiba onto hard drive.  Error 1719.  Windows installer service could not be accessed.

 

Not sure if they are related.

 

I have created a windows repair disk.. Should I attempt to repair windows?  Can I do this without losing all my data? Or is there something else you think I should do?



#9 zingo156

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Posted 07 February 2014 - 10:31 AM

i would recommend trying a restore point to a time when everything was working.


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#10 michael w.

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Posted 07 February 2014 - 11:10 AM

No dice.  This computer is less than 3 months old so there are only 3 or 4 restore points.  I tried to the do very first but it was unable to restore because of some file issue.  I tried to restore from another points (prior to a critical update) and got the blue screen twice.


#11 zingo156

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Posted 07 February 2014 - 11:50 AM

Have you used ipconfig before successfully? Did this issue just start happening?


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#12 michael w.

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Posted 07 February 2014 - 11:53 AM

Yes x2.  I haven't really done anything major that I can think of (such as installing a program) that might have lead to the issue

 

I did some port forwarding with my router but dont think that has anything to do with it.


Edited by michael w., 07 February 2014 - 12:13 PM.


#13 zingo156

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Posted 07 February 2014 - 12:21 PM

Port forwarding should not affect this. It might be worth booting into safe mode and running a full malwarebytes scan.


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#14 michael w.

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Posted 07 February 2014 - 12:24 PM

ok will do.  Doing a further ckdsk (from windows instead of from cmd) right now that is taking much longer than the chkdsk /f did.  Its not stuck but has been going for maybe an hour or so.  When it is done I will boot into safe mode and try the malwarebytes scan.



#15 michael w.

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Posted 07 February 2014 - 03:39 PM

Ok so the chdsk did nothing to fix my problem (I left and when I came back the computer had rebooted so I dont know if it found and fixed anything.)  I did the malwarebytes full scan in safe mode and nothing malicious was found.






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