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system32/patched/rpcss virus removed computer will not start


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11 replies to this topic

#1 sol95

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Posted 05 February 2014 - 05:34 PM

Hello, AVG detected system32/patched/rpcss virus, warning was popping up every 2 min, AVG couldnt remove it. Malwarybytes didnt detect it. Installed Malwarebytes antiroots kit, it detected and removed it, but failed to reboot the computer after, was saying there was an error. Now the computer starts but all i see is black screen. I tried safemode, safemode wit networking, command prompt, last known configuration, debugging mode. All i see is black screen and a cursor. No start button, no task manager... Is there a way to recover my files at least? Thank you for help.

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#2 gringo_pr

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Posted 08 February 2014 - 09:12 AM


Hello sol95

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • First Press the Scan button.
  • It will make a log (FRST.txt)
I want you to poste the FRST.txt report into your reply to me

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 sol95

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Posted 09 February 2014 - 06:24 PM

Hello Gringo, thank you for your help. I tried to access System Recovery Options from the Advanced Boot Options, but as soon as Advanced Boot Options appears the only options are see are those:

Safe Mode

Safe mode with networking

Safe mode with Command prompt

Enable Boot logging

Enable low resolution video

Last know good configuration

Directory Services restore mode

Debugging mode

Disable automatic restore on system failure

Disable Driver Signature enforcement

Start Normally.

 

There is no Repair your computer menu item.

What do I do?

 

Thank you



#4 gringo_pr

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Posted 09 February 2014 - 08:59 PM

Hello


What operating system are you using?

gringo
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#5 sol95

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Posted 09 February 2014 - 11:18 PM

Its Vista. And it didn come with Windows installation disk.

Edited by sol95, 09 February 2014 - 11:49 PM.


#6 gringo_pr

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Posted 10 February 2014 - 01:00 AM



We are going to try System Restore to restore the system prior to the infection.

Depending on your Windows version.


Option 1.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
Step 2: Use ctrl/alt/del (keys) to get task manager opened
Step 3: choose file and create new task
Step 4: Then Navigate to:
C:\windows\system32\restore\rstrui.exe and press Enter and press Enter (double click rstrui.exe) and press Enter (double click rstrui)
Step 5: Restore Computer to a Date you know you were virus free
Step 6: Run Malwarebytes

Option 2.

Step 1: Use F8 to Boot to SafeMode With Command Prompt
At the command prompt type in: rstrui.exe
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 sol95

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Posted 10 February 2014 - 01:17 AM

Hello. When i choose anyone and i mean ANYONE of the options i listed above the computer boots to a black screen and a cursor (steady, not blinking). Thats it. I cannot access task manager or even shut it down properly ( i have to unplug it ). I can however get access to BIOS menu (if i tap F2 ).
Before computer crushed i did try to do system restore but it was unable to restore it succsesfully.
Sorry..
Thank you.

#8 sol95

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Posted 10 February 2014 - 07:31 AM

Honestly, Gringo, all i care about is the pictures on the hard drive. If you can tell me a way to copy them, i will reinstall windows after i copy them ( i am pretty sure i have a copy of xp instal somewhere). If i buy enclosure for hard drive, take it out of the laptop, connect the enclosure with drive to the desktop, do you think i can get my files? Or will i just infect the desktop as well?

#9 gringo_pr

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Posted 10 February 2014 - 12:53 PM


hello

These instructions are kinda old but should be close enough to do what you want to do - after you get into PUPPY you should be able to copy the files to a USB drive to save them

I need you to make a bootable usb and to make a screenshot for me - follow the instructions below to do this

How to create a bootable Puppy USB Drive
  • Download and save a copy of the latest Puppy ISO file
  • Download and save a copy of Unetbootin for Windows.
  • Insert an empty formatted USB drive into a USB port on the computer that's being used to create the bootable USB.
  • Launch Unetbootin ....
  • Ensure that Disk Image is selected.
  • Using the browse button ... browse to and select the Puppy ISO file.
  • Ensure that Type: is set to USB Drive and that the Drive: letter corresponds to the USB drive.
  • Click OK
Unetbootin will now copy the Puppy files to the USB and make it a bootable device.

Next

You need to change the boot order of the computer to boot from a USB drive ....
  • Read HERE for instructions how to do this.
Now boot into Puppylinux

when you get to the desktop Click on each of the drive items found in the bottom left corner to mount them (when mounted they will have a red cross next to them)


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 sol95

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Posted 13 February 2014 - 03:06 AM

Hello Gringo. Thank you for help - i didnt do that yet- work and school got in the way.
Can i log in with Puppy and copy files multiple times? Because i have 40 gb of data i need to save, and the USB is only 4 gb.
Also can i boot into Puppy and run antimalware program?

#11 gringo_pr

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Posted 14 February 2014 - 11:17 AM

You can do it as many times as you need


40 gigs - that is allot of information - think about a new USB drive


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 gringo_pr

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Posted 16 February 2014 - 11:04 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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