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Virus?


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#1 Jennylois

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Posted 04 February 2014 - 10:37 PM

Not sure if my computer has a virus. When I turned it on today, a message came up that due to some problem, the computer was opening not on my usual desktop but a guest? I think, desktop. I shut down and restarted, and my usual desktop appeared. Then when the Speedy PC scan ran, coming up with the usual clean up stuff, when I clicked on Fix All, the program disappeared. I have tried many times, with the same result. Then when I logged in to Google a window came up, I can't remember the exact wording, but something like my membership or subscription had expired. Can anyone help?

Edit: Moved topic from Introductions to the more appropriate forum.~ Animal

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#2 quietman7

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Posted 05 February 2014 - 05:32 PM

SpeedyPC is software which claims to be an optimizing tool with registry cleaning capability that purports to improve performance, make repairs and enhance the speed of a computer. These types of programs and the claims they make are borderline scams...see Scambook: Speedy PC Pro Summary

If you have been using this program routinely...there is no telling what damage it has already done to your registry and other areas it purports to clean.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.
Why you should not use Registry Cleaners and Optimization Tools

Further, these types of junk programs are often considered Potentially Unwanted Programs (PUPs).
To learn more about PUPs, please read: About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)

I recommend you remove it.

* How to Uninstall SpeedyPC <- I recommend doing this in safe mode.

Instead of Programs and Features or Add/Remove Programs in Control Panel, you can also use a third-party utility like Revo Uninstaller Free or Portable which does a more comprehensive job of searching for and removing related registry entries, files and folders. Follow these instructions for using it but do so after rebooting in safe mode.


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#3 quietman7

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Posted 05 February 2014 - 05:34 PM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
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4. As a final step, download and scan with Malwarebytes Anti-Malware.
  • When done, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply.

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