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Having trouble removing AVG


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#1 WILD RACING

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Posted 04 February 2014 - 03:22 PM

I'm not sure if this is the right place to post this but didn't see a more appropriate forum so here goes.
 
I recently installed MS security essentials and knowing that 2 antivirus programs is not a good thing I tried uninstalling AVG but I keep getting this error message.
 
avgerror_zpsf256008a.jpg
 
I'm logged in as the administrator so I should have all access but I can;t uninstall it. FWIW I've been trying to do it from the control panel's add/remove files.
 
I did save the log it made if that helps but it saved about a dozen or so and I'm not sure which would be helpful.  They appear very long.

Edit: Moved topic from Windows XP to the more appropriate forum.~ Animal

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#2 JohnC_21

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Posted 04 February 2014 - 03:52 PM

Hello, I would first try uninstalling in SAFE mode. If that fails, use AVG's Uninstaller utility. Yours would most likely be 32bit.

 

http://www.avg.com/us-en/utilities



#3 WILD RACING

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Posted 04 February 2014 - 04:47 PM

Thanks, That got it.



#4 quietman7

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Posted 04 February 2014 - 05:01 PM

FYI for future reference WILD RACING:

The correct way to remove AVG is through its program folder via Start > All Programs or by using Add/Remove Programs or Programs and Features in Vista/Windows 7.

An alternative way is to download and run the latest AVG installation file. When the AVG Installer windows appears choose the option to Remove and click Continue to allow the AVG 2011 uninstaller to run. Restart the computer when done.

Anti-virus software components insert themselves into the operating systems core and create files/folders/registry entries in various locations. It is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Add/Remove Programs or Programs and Features. In many cases anti-virus vendors provide clean-up utilities on their web sites to remove remnants left behind after unintalling or for a failed uninstall.

If normal removal methods do not work, download and use AVG's uninstall/cleanup utility.

AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.

AVG Remover
AVG Remover downloads for 32-bit, 64-bit systems
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#5 wrongheaded2

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Posted 07 February 2014 - 09:41 PM

I have a crazy AVG removal problem-I downloaded AVG zeroaccess remover but the installation failed. Now I have no network access, and I can't uninstall AVG because installation was incomplete. Help.



#6 wrongheaded2

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Posted 07 February 2014 - 09:45 PM

I have a crazy AVG removal problem-I downloaded AVG zeroaccess remover but the installation failed. Now I have no network access, and I can't uninstall AVG because installation was incomplete. Help.



#7 quietman7

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Posted 07 February 2014 - 09:57 PM

Why did you run the AVG ZA Removal Tool?


Try using System Restore to return to previous state.
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#8 wrongheaded2

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Posted 08 February 2014 - 12:14 AM

I have a crazy AVG removal problem-I downloaded AVG zeroaccess remover but the installation failed. Now I have no network access, and I can't uninstall AVG because installation was incomplete. Help.



#9 wrongheaded2

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Posted 08 February 2014 - 03:23 AM

I ran it to clear out some ZA rootkit that RKill found



#10 quietman7

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Posted 08 February 2014 - 08:21 AM


ZEROACCESS rootkit is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#11 boopme

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Posted 11 February 2014 - 08:18 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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