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Windows 7 won't boot in any way


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#1 Tinroad

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Posted 04 February 2014 - 03:21 PM

Hello

 

I repair computers on the side for extra money and I was given one that will not boot in to Windows no matter what I do.

 

The person gave me the laptop saying her kids had messed with it and left it in this state.  

 

It's a Toshiba Satellite running Windows 7 Home Premium.

 

When I try the normal boot I get the following:

Intel UNDI, PXE-2.0 (build 083)

Copyright © 1997-2000 Intel Corp

 

For Atheros PCIE Ethernet Controller v2.0.2.3 (05/18/10)

 

Check cable connection!

PXE-MOF: Exiting Intel PXE ROM

No bootable device -- insert boot disk and press any key

 

 

When I try to boot from Windows 7 repair disk it does the following:

Windows is loading files (but never gives request to push any key to boot from DVD)

Microsoft startup screen

then Black Screen with cursor

 

 

When I try to boot from Windows Defender Offline I get the following:

Windows is loading files (but never gives request to push any key to boot from DVD)

Starting Windows screen

Black Screen with cursor

 

I tested both boot disks on a working laptop and they both booted as they should.

 

 

Last known configuration wont work

Safe Mode gives me Black Screen with cursor

Windows 7 install disk gives me the Black screen with cursor

 

 

I am hoping I don't have a bad HD

 

 

Thanks Shannon

 



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#2 Tinroad

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Posted 04 February 2014 - 04:57 PM

I have removed the HD and reinserted it as well as the memory and battery.



#3 JohnC_21

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Posted 04 February 2014 - 05:05 PM

"Intel UNDI, PXE-2.0 (build 083)Intel UNDI, PXE-2.0 (build 083)"

 

When you see this, it means the computer does not see the hard drive at boot and proceeds to try to boot from the network. It usually means a bad hard disk. I would burn Seatools for Dos iso and run a diagnostics on the hard drive.

 

http://www.seagate.com/support/downloads/item/seatools-dos-master/



#4 hamluis

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Posted 05 February 2014 - 10:12 AM

It could also mean a failing CMOS battery, since some systems default to network boot in such instances.

 

If the original battery is still in the system, I would consider replacing it...in addition to making the check of hard drive functionality as suggested by John.

 

What model Toshiba Satellite is this, please?

 

Louis



#5 Tinroad

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Posted 05 February 2014 - 11:02 AM

The Model is L755-S5242



#6 hamluis

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Posted 05 February 2014 - 01:36 PM

Step 27, Manual relates to CMOS battery location.

 

Louis



#7 Tinroad

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Posted 06 February 2014 - 04:08 PM

Looks like we have a bad HD.  :(

 

Thanks for your help!






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