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Gmail running impossibly slow in IE


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#1 luddite72

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Posted 04 February 2014 - 07:58 AM

Hi there,

 

I am new to the site so I hope you can bear with me.  I am having a lot of problems with my Gmail - it is running impossibly slow in Internet Explorer, taking several seconds to show the cursor or respond to anything I type.  I never used to have any problems with it whatsoever, an all other programmes are running fine.  I don't like Chrome but is my only option to run it through a different browser?  Any advide much appreciated. 



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#2 SpywareDoctor

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Posted 04 February 2014 - 12:21 PM

Have you tried using Windows' "System Restore" to roll Windows back to a previous state when your computer was functioning correctly? It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.

Microsoft.com > Windows 7



#3 luddite72

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Posted 04 February 2014 - 12:50 PM

Hi Spyware Doctor.  Thanks for your post. I don't think System restore is going to work as it looks like a new restore point was set when I was getting rid of some malware earlier today and I can't find any other restore points.  It's also difficult to pin point when it started going wrong - it was quite a while before Xmas i think.  Is there anyway of returning to an older version of Gmail perhaps?



#4 SpywareDoctor

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Posted 04 February 2014 - 01:03 PM

AFAIK, no, there is no way to return to an earlier version of Gmail.

 

 

Have you tried resetting IE back to defaults?

 

In IE, click Tools > Internet Options > Advanced tab > Reset... button. Select "Delete personal settings", click the Reset button, restart IE and test.



#5 luddite72

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Posted 04 February 2014 - 01:17 PM

I just tried that, then changed the compatability settings (apparently there is a problem with IE 11 and Gmail)  and it seems to be better.  Not brilliant, but better.  I don't think I am the only one having this issue.  Thanks for all your help!!



#6 SpywareDoctor

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Posted 04 February 2014 - 04:23 PM

???

 

IE11's been working great here with Gmail. Even the developer preview of IE11, which was released for Windows 7 back in July of 2013, worked fine for me.

 

--

 

Do you have an earlier system image or backup that you could restore?


Edited by SpywareDoctor, 04 February 2014 - 04:25 PM.


#7 cryptodan

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Posted 04 February 2014 - 06:04 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#8 luddite72

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Posted 05 February 2014 - 04:17 AM

Hi there. Thanks v much for your post.  These are my results for the mini toolbox:

 

iniToolBox by Farbar  Version: 23-01-2014
Ran by Catherine (administrator) on 05-02-2014 at 09:12:50
Running from "C:\Users\Catherine\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Ralink RT5390 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.0.3 metric=1 publish=Yes
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.0.2 metric=1 publish=Yes

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Catherine-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : CC-AF-78-3E-A3-05
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : CC-AF-78-3E-A3-04
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c1e7:65e9:5dce:a0b3%16(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 05 February 2014 08:59:51
   Lease Expires . . . . . . . . . . : 06 February 2014 08:59:54
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 265072504
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B6-13-E0-2C-27-D7-B2-2E-0E
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 2C-27-D7-B2-2E-0E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2483:479:fd87:4d77(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2483:479:fd87:4d77%21(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.0.1

Name:    google.com
Addresses:  2a00:1450:4009:807::1009
   173.194.41.98
   173.194.41.97
   173.194.41.101
   173.194.41.100
   173.194.41.103
   173.194.41.104
   173.194.41.99
   173.194.41.105
   173.194.41.110
   173.194.41.102
   173.194.41.96

Pinging google.com [173.194.41.96] with 32 bytes of data:
Reply from 173.194.41.96: bytes=32 time=25ms TTL=58
Reply from 173.194.41.96: bytes=32 time=25ms TTL=58

Ping statistics for 173.194.41.96:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 25ms, Average = 25ms
Server:  myrouter.home
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=117ms TTL=51
Reply from 98.139.183.24: bytes=32 time=115ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 115ms, Maximum = 117ms, Average = 116ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 18...cc af 78 3e a3 05 ......Microsoft Virtual WiFi Miniport Adapter
 16...cc af 78 3e a3 04 ......Ralink RT5390 802.11b/g/n WiFi Adapter
 13...2c 27 d7 b2 2e 0e ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0      192.168.0.3      192.168.0.2     26
      192.168.0.0    255.255.255.0         On-link       192.168.0.2    281
      192.168.0.2  255.255.255.255         On-link       192.168.0.2    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.2    281
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0      192.168.0.3       1
      169.254.0.0      255.255.0.0      192.168.0.2       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 21     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 21     58 2001::/32                On-link
 21    306 2001:0:9d38:6ab8:2483:479:fd87:4d77/128
                                    On-link
 16    281 fe80::/64                On-link
 21    306 fe80::/64                On-link
 21    306 fe80::2483:479:fd87:4d77/128
                                    On-link
 16    281 fe80::c1e7:65e9:5dce:a0b3/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    306 ff00::/8                 On-link
 16    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/05/2014 09:00:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:25:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:22:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:18:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: AMD Reservation Manager.exe, version: 1.0.7.0, time stamp: 0x4c19e959
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x720
Faulting application start time: 0xAMD Reservation Manager.exe0
Faulting application path: AMD Reservation Manager.exe1
Faulting module path: AMD Reservation Manager.exe2
Report Id: AMD Reservation Manager.exe3

Error: (02/04/2014 00:18:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: atieclxx.exe, version: 6.14.11.1096, time stamp: 0x4e3a22f0
Faulting module name: atieclxx.exe, version: 6.14.11.1096, time stamp: 0x4e3a22f0
Exception code: 0xc0000005
Fault offset: 0x0001c003
Faulting process id: 0x57c
Faulting application start time: 0xatieclxx.exe0
Faulting application path: atieclxx.exe1
Faulting module path: atieclxx.exe2
Report Id: atieclxx.exe3

System errors:
=============
Error: (02/05/2014 09:00:55 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (02/05/2014 08:59:55 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (02/04/2014 06:46:21 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (02/04/2014 00:25:09 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (02/04/2014 00:24:11 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (02/04/2014 00:22:41 PM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}

Error: (02/04/2014 00:21:45 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/04/2014 00:21:45 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/04/2014 00:21:45 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (02/04/2014 00:21:45 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (02/05/2014 09:00:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:25:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:22:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/04/2014 00:18:46 PM) (Source: Application Error)(User: )
Description: AMD Reservation Manager.exe1.0.7.04c19e959unknown0.0.0.000000000c00000050000000072001cf219928da9bb6C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exeunknown7e47bf61-8d96-11e3-9b66-2c27d7b22e0e

Error: (02/04/2014 00:18:06 PM) (Source: Application Error)(User: )
Description: atieclxx.exe6.14.11.10964e3a22f0atieclxx.exe6.14.11.10964e3a22f0c00000050001c00357c01cf2199271f9f71C:\Windows\system32\atieclxx.exeC:\Windows\system32\atieclxx.exe66501de3-8d96-11e3-9b66-2c27d7b22e0e

=========================== Installed Programs ============================

Adblock Plus for IE (32-bit) (Version: 1.1)
Adblock Plus for IE (Version: 1.1)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD Fuel (Version: 2010.1110.1539.28046)
ATI Catalyst Install Manager (Version: 3.0.800.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bejeweled 3 (Version: 2.2.0.95)
Bing Bar (Version: 7.0.610.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Bullzip PDF Printer 9.3.0.1516 (Version: 9.3.0.1516)
Cake Mania (Version: 2.2.0.95)
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX (Version: 1.3.5.0)
Canon IJ Network Scan Utility
Canon IJ Network Tool (Version: 3.1.1)
Canon MG5200 series MP Drivers
Canon MP Navigator EX 4.0
Canon My Image Garden (Version: 1.0.1)
Canon My Image Garden Design Files (Version: 1.0.1)
Canon My Printer (Version: 3.0.0)
Canon Quick Menu (Version: 2.0.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1110.1539.28046)
Catalyst Control Center InstallProxy (Version: 2010.1110.1539.28046)
Catalyst Control Center Localization All (Version: 2010.1110.1539.28046)
Catalyst Control Center Profiles Mobile (Version: 2010.1110.1539.28046)
CCC Help Chinese Standard (Version: 2010.1110.1538.28046)
CCC Help Chinese Traditional (Version: 2010.1110.1538.28046)
CCC Help Czech (Version: 2010.1110.1538.28046)
CCC Help Danish (Version: 2010.1110.1538.28046)
CCC Help Dutch (Version: 2010.1110.1538.28046)
CCC Help English (Version: 2010.1110.1538.28046)
CCC Help Finnish (Version: 2010.1110.1538.28046)
CCC Help French (Version: 2010.1110.1538.28046)
CCC Help German (Version: 2010.1110.1538.28046)
CCC Help Greek (Version: 2010.1110.1538.28046)
CCC Help Hungarian (Version: 2010.1110.1538.28046)
CCC Help Italian (Version: 2010.1110.1538.28046)
CCC Help Japanese (Version: 2010.1110.1538.28046)
CCC Help Korean (Version: 2010.1110.1538.28046)
CCC Help Norwegian (Version: 2010.1110.1538.28046)
CCC Help Polish (Version: 2010.1110.1538.28046)
CCC Help Portuguese (Version: 2010.1110.1538.28046)
CCC Help Russian (Version: 2010.1110.1538.28046)
CCC Help Spanish (Version: 2010.1110.1538.28046)
CCC Help Swedish (Version: 2010.1110.1538.28046)
CCC Help Thai (Version: 2010.1110.1538.28046)
ccc-core-static (Version: 2010.1110.1539.28046)
ccc-utility (Version: 2010.1110.1539.28046)
CD-LabelPrint
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco WebEx Meetings
CyberLink YouCam (Version: 3.5.1.3824)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
Energy Star Digital Logo (Version: 1.0.1)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Evernote v. 4.2.2 (Version: 4.2.2.3979)
Farm Frenzy (Version: 2.2.0.95)
FATE - The Traitor Soul (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 32.0.1700.107)
GoToMeeting 5.4.0.1060 (Version: 5.4.0.1060)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.1.9.1)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Connection Manager (Version: 4.0.45.1)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.1.1.0)
HP Games (Version: 1.0.2.4)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.4)
HP Quick Launch (Version: 2.7.2)
HP QuickWeb (Version: 3.0.1.9220)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13253.3682)
HP Software Framework (Version: 4.0.110.1)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.013)
HTC Sync (Version: 3.0.5579)
IDT Audio (Version: 1.0.6319.0)
Junk Mail filter update (Version: 15.4.3502.0922)
Magic Desktop (Version: 3.0)
Mah Jong Medley (Version: 2.2.0.95)
Media Go (Version: 2.1.392)
Media Go Video Playback Engine 1.88.103.12040 (Version: 1.88.103.12040)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
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Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
More Software V6
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Norton Internet Security (Version: 18.5.0.125)
Norton Internet Security (Version: 21.1.0.18)
Norton Online Backup (Version: 2.8.1.10)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayStation®Network Downloader (Version: 2.07.00849)
PlayStation®Store (Version: 4.8.1.14440)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Ralink Motorola BC8 Bluetooth 3.0+HS Adapter (Version: 3.0.42.298)
Ralink RT5390 802.11b/g/n WiFi Adapter (Version: 3.02.02.0)
Realtek Ethernet Controller Driver (Version: 7.27.920.2010)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
Recovery Manager (Version: 2.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.11 (Version: 6.11.102)
Slingo Supreme (Version: 2.2.0.95)
Sony Ericsson Update Engine (Version: 2.13.7.201306141231)
Sony PC Companion 2.10.181 (Version: 2.10.181)
Spotify (Version: 0.8.4.107.g4fa0003f)
Synaptics Pointing Device Driver (Version: 15.2.7.0)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
WildTangent Games App (HP Games) (Version: 4.0.5.31)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 17.5 (Version: 17.5.10480)
WMV9/VC-1 Video Playback (Version: 1.0.51110.1535)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 2665.9 MB
Available physical RAM: 1220.09 MB
Total Pagefile: 5330.09 MB
Available Pagefile: 3455.12 MB
Total Virtual: 2047.88 MB
Available Virtual: 1941.72 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:281.59 GB) (Free:242.88 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.33 GB) (Free:1.39 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.1 GB) FAT32

========================= Users: ========================================

User accounts for \\CATHERINE-HP

Administrator            Catherine                Guest                   

**** End of log ****



#9 luddite72

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Posted 05 February 2014 - 04:18 AM

???

 

IE11's been working great here with Gmail. Even the developer preview of IE11, which was released for Windows 7 back in July of 2013, worked fine for me.

 

--

 

Do you have an earlier system image or backup that you could restore?

I think there must be something going on with my laptop then.  There are quite a few posts on google groups on the same issue though.  Thanks for your help. 



#10 cryptodan

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Posted 05 February 2014 - 04:46 AM

Please remove the following:

Adblock Plus for IE (32-bit) (Version: 1.1)
Adblock Plus for IE (Version: 1.1)
Bing Bar (Version: 7.0.610.0)

Remove the following with ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Norton Internet Security (Version: 18.5.0.125)
Norton Internet Security (Version: 21.1.0.18)
Norton Online Backup (Version: 2.8.1.10)

Try Gmail again.

I would also recommend downloading Firefox as well.

#11 luddite72

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Posted 05 February 2014 - 08:03 AM

I probably sound like an idiot but how do I uninstall the first three?  And do I really want to remove the internet security?  I am not sure I'll know how to put it back again!!



#12 luddite72

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Posted 05 February 2014 - 08:10 AM

ok, I worked out how to uninstall the other things, but still nervous about uninstalling the Norton products - what should I do?



#13 luddite72

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Posted 05 February 2014 - 10:11 AM

Do you know what, I think removing Bing did it!!  It has not run so well for ages!!  You are computer genius - many, many thanks!!!!



#14 cryptodan

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Posted 05 February 2014 - 02:47 PM

You can remove Norton since there are two versions listed, and then reinstall the latest one or get AVAST, AVG, or Microsoft Security Essentials.




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