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Driver IRQL not less or equal - Windows 8.1


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#1 timthast

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Posted 04 February 2014 - 07:50 AM

Hi,
I have the same problem that numerous other people have on this forum. Blue Screen of Death after recent Windows 8.1 upgrade (Thursday Jan 30)

My computer is a Samsung Book 8, less than 2 months old.

I have put the minidump and msinfo.nfo files are here:

https://www.dropbox.com/sh/1xdg2d5od19amwy/R7um9YaOM5

My laptop runs fine in safe mode with networking, but only lasts a few minutes in normal mode.
i do not have any restore points or restoration disks. I am normally pretty good about getting those set up but could not figure out how to make restore disks in Windows 8.1.

Thanks for whatever help you may be able to give.

Tim T



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#2 Greg62702

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Posted 04 February 2014 - 08:22 AM

Run Who Crashed.  It will diagnose the logs for you and tell you the culprit.  8.1 has its issues.  There are some hotfixes out there.  Most of these BSOD's are being caused by older hardware, or bad drivers.  But also we are finding some bad hardware in the mix.



#3 timthast

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Posted 04 February 2014 - 09:38 AM

Thanks. Here is the who crashed output.

 

System Information (local)


computer name: TIMTHAST
windows version: , 6.3, build: 9600
windows dir: C:\WINDOWS
Hardware: 870Z5E/880Z5E/680Z5E, SAMSUNG ELECTRONICS CO., LTD., NP880Z5E-X01UB
CPU: GenuineIntel Intel® Core™ i7-3635QM CPU @ 2.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8469143552 total
VM: 2147352576, free: 1952309248





Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Tue 2/4/2014 10:49:04 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\020414-27484-01.dmp
This was probably caused by the following module: kbdclass.sys (0xFFFFF8000343B7EB)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF8000343B7EB)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\kbdclass.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Keyboard Class Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

--------------------

The original error message mentioned Driver IRQL and also said "kbdclass.sys" at the end. I am working on updating this driver.



#4 timthast

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Posted 04 February 2014 - 10:14 AM

I think I replaced the kbdclass.sys driver but still get BSOD and

this in "who crashed"

 

On Tue 2/4/2014 2:57:09 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\020414-36546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
Bugcheck code: 0x3B (0x80000003, 0xFFFFF802021C98D8, 0xFFFFD000261C5130, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2/4/2014 2:57:09 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: wrkrn.sys (WRkrn+0x4043)
Bugcheck code: 0x3B (0x80000003, 0xFFFFF802021C98D8, 0xFFFFD000261C5130, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\wrkrn.sys
product: Webroot SecureAnywhere
company: Webroot
description: Webroot SecureAnywhere
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wrkrn.sys (Webroot SecureAnywhere, Webroot).
Google query: Webroot SYSTEM_SERVICE_EXCEPTION



#5 timthast

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Posted 04 February 2014 - 01:09 PM

second lot of minidump info here:

https://www.dropbox.com/s/31nz70urrl8n05r/minidump%202.zip






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