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SaveNShare Problem


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#1 Seohyunism

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Posted 04 February 2014 - 07:34 AM

Hello. I'm a new user of this forum.

 

I created this post to seek advice for help related to the common "SaveNShare" malware problem.

 

Below are images of what I've encountered in this problem. The first one is where this program "saiveNNshare o" is not removable. I have clicked uninstall many times, use Malwarebyte's anti-malware program, JRT and Adwcleaner to attempt to remove it, to no avail.

 

jrpIiLL.png

 

 

 

 

The next problem I face is that this has probably led to this unknown add-on in my Google Chrome browser which is locked and I cannot remove it.

 

The name of the add-on is "UTuBeADbBlocK" which I think is caused by the above problem, where I cannot un-install the "saiveNNshare o" program

 

Ghz8j3p.png

 

 

 

I really want to solve this and use my computer as per normal without fear, ASAP! Thank you in advance.

 

 



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#2 Broni

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Posted 04 February 2014 - 09:05 PM

Welcome aboard p22002758.gif

 

Reset Chrome...
Click on "Customize and control Google Chrome":
 
p22003758.gif
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
 


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#3 Seohyunism

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Posted 05 February 2014 - 07:45 AM

Welcome aboard p22002758.gif

 

Reset Chrome...
Click on "Customize and control Google Chrome":
 
p22003758.gif
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
 

 

Just tried it, does not work, the extension is still greyed out. It IS disabled but I managed to disable it before I did the reset, by using avast! browser cleanup.

 

I really do not understand this malware.



#4 Broni

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Posted 05 February 2014 - 07:25 PM

Reinstall Chrome...
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Seohyunism

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Posted 05 February 2014 - 07:50 PM

Reinstall Chrome...
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

 

 

Tried it, still does not work. Also, the malware in my Programs and Features has been solved, will edit on OP.



#6 Broni

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Posted 05 February 2014 - 07:51 PM

Did you?

 

Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Seohyunism

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Posted 05 February 2014 - 07:54 PM

Did you?

 

Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Yes I did.



#8 Broni

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Posted 05 February 2014 - 08:04 PM

Now I can see it's labeled "Installed by enterprise policy".

It looks like you're not only one having this issue: https://productforums.google.com/forum/#!topic/chrome/mWPMHP-Gb9k

You can try some tips from there.

 

But before you go there...

 

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

p22002970.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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