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Can't activate my genuine windows 7


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#1 harleyst

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Posted 04 February 2014 - 06:43 AM

The other week Windows told me I needed to activate my windows. Instead of doing so, i opened CMD and typed slmgr- rearm. But I can nolonger use this as a solution as i have exceeded the number of times my computer is allowed to do it. I am positive my windows is genuine, it has a genuine key and came installed on the computer when i purchased it brand new from a store. 

Now when I type the key in to activate windows all i get is this message:

"A problem occured when Windows tried to activate. Erroe Code 0x0004F063. For a possilbe resolution, click More Information." 

 

THEY ARE NO SOLUTIONS IN 'More Information'. The only solution it offers is my throwing out atleast $109 for a new windows. (Why would I ever bother to buy a piece of microsoft software if I cant even activate it?)

 

Does anybody know how I can get my Windows reactivated or should I just download a crack for Windows 8 as Windows do not care and are evidently more interested in catching people out than helping customers?

 

Thanks in advance.



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#2 Greg62702

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Posted 04 February 2014 - 08:20 AM

You need to contact Microsoft.  This just happens.  I had one computer that had Windows 7 on it, for about a year, and my daughter got the non-activated error.  Basically what it is, is that what is called a "Dirty Bit", gets set on the computer. So when it talks to the Authentication servers for MS, the database software on their servers, thinks that your machine is not running a valid copy of Windows.

 

The call is very painless, and actually is really quick.  The longest that I have had to be on the phone with one of their tech's regarding this issue, was somewhere around 10 min's, when we were trying everything the tech & I could think of, to try and get the copy to stop stating that it was invalid.

 

Ended up just doing a complete wipe & install, and the problem went away.



#3 Blade

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Posted 06 February 2014 - 05:38 PM

. . .or should I just download a crack for Windows 8 as Windows do not care and are evidently more interested in catching people out than helping customers?


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#4 harleyst

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Posted 17 February 2014 - 01:37 AM

You need to contact Microsoft.  This just happens.  I had one computer that had Windows 7 on it, for about a year, and my daughter got the non-activated error.  Basically what it is, is that what is called a "Dirty Bit", gets set on the computer. So when it talks to the Authentication servers for MS, the database software on their servers, thinks that your machine is not running a valid copy of Windows.

 

The call is very painless, and actually is really quick.  The longest that I have had to be on the phone with one of their tech's regarding this issue, was somewhere around 10 min's, when we were trying everything the tech & I could think of, to try and get the copy to stop stating that it was invalid.

 

Ended up just doing a complete wipe & install, and the problem went away.

Called Microsoft. According to them its not their fault their software is messing up. Apparently it is the store that I bought the computer from. 

Is there another way that I can use the software I payed good money for? How can Microsoft treat its customers like criminals and expect us to keep buying their bleep?



#5 harleyst

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Posted 17 February 2014 - 02:01 AM

You need to contact Microsoft.  This just happens.  I had one computer that had Windows 7 on it, for about a year, and my daughter got the non-activated error.  Basically what it is, is that what is called a "Dirty Bit", gets set on the computer. So when it talks to the Authentication servers for MS, the database software on their servers, thinks that your machine is not running a valid copy of Windows.

 

The call is very painless, and actually is really quick.  The longest that I have had to be on the phone with one of their tech's regarding this issue, was somewhere around 10 min's, when we were trying everything the tech & I could think of, to try and get the copy to stop stating that it was invalid.

 

Ended up just doing a complete wipe & install, and the problem went away.

Completely untrue. It was very painful, not to mention unhelpful, phone call. After waiting on hold for ages I was put through to an indian who barely spoke any english and was far more interested in knowing my name than fixing the problem (that she completely avoided and blamed on someone else). 

Nor do I want to have to wipe mp pc and reinstall my os because of a mistake made by microsoft. 

Taking any real solutions, thank you.



#6 frankp316

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Posted 17 February 2014 - 05:34 AM

Where did you buy your PC? Was Windows preinstalled? 



#7 harleyst

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Posted 18 February 2014 - 12:32 PM

I bought it from a computer store. Windows came preinstalled.



#8 OldPhil

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Posted 18 February 2014 - 02:47 PM

Just an idea!  I was locked out of a laptop and needed to get in, I used the recovery partition.  If you have a recovery partition that "may or may not" work but at this point it is worth a try, you will need to backup anything you want to a USB stick before fooling with it.  You will come back with totally clean system, then go to windows update and follow the prompts.  I did it and it worked fine.

 

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#9 frankp316

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Posted 18 February 2014 - 06:44 PM

I bought it from a computer store. Windows came preinstalled.

 

Then it could be an illegal install. It is not unusual for small computer shops to use their Windows license and install it on customer PCs. They think they're doing you a favour but you don't have a legal Windows license. Then when Microsoft inevitably sniffs it out, you can't activate it. If the PC is a brand name, it comes with recovery options. That's why Microsoft told you to go to the store. You have to find out what was done.






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