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Trojan 'disinfected', Desktop, key programs not working-Windows XP

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#1 LemonLime7


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Posted 04 February 2014 - 01:52 AM



Thanks for having me...and I hope to straighten out my computer


Originally, I had problems w svc host files using up all of my resources, and found a 'patch' that corrected this

issue. This was about 6wks ago. 4 days ago, I had a Trojan infection pop up in my AVG virus protection, it attempted to clear it, it said 'Whitelisted' and my computer hung, I restarted it, disconnected from the internet, and that is when the issues started.


On restart, the taskbar was missing, w no start button or menu. I get an error message in a dialog box "Multimedia Card Reader, Resource is not enough". I close the box. As the desktop displayed, I began trying

to access my programs/files.


No internet access. IE, MBAM, AVG were inaccessible from the desktop and would not start from the program files either. Error messages for IE, for MBAM(Failure to Load control 'VBalgrid' vbalsrid6.ocx Runtime error 372). AVG wouldn't open. I can open text files, and write and save to them. I can open Excel and Word files, but cannot cut and paste in them. I cannot click and drag items from the desktop, or cut, copy, or paste from file folders anywhere. I can open file folders from the desktop. I cannot access USB ports for accessing new files or fixes, at least not at the moment. Picture viewers work, but media players do not.

There is no sound as well. FYI, Im typing/sending this from a clean computer.


I rebooted from the boot menu 'last known good configuration' which took my computer back a bit, reinstated some old icons on the desktop, and I believe unleashed something else(oops)...


I ran a scan from Kapersky Rescue Disk, booting from it instead of letting Windows start up, and it said I had

TrojanWin32.Patched.pj and disinfected the virus. There was also No change to the issues I had listed above, and issues w a few files in system restore and windows/system32/dllcache/rpcss.dll; which were also

'disinfected'. Later I ran a scan under Emisoft Emergency Scanner, and showed no issues w virus-Trojan.

Yet the problems remain.


I have Windows XP Service Pack 3, IE 8, OEM-HP Pavillion f1703 system, and use AVG-Free 9.0 for virus protection and daily scans. 


I do have access to the Task Manager, and have the following programs working on my computer w respect to diagnostics/scans/running programs, etc...without making much progress...seems like registry problems as

well as some underlying virus issues. I was afraid to correct anything in the registry w--o help

These programs are accessible on this computer - CCleaner, Gmer, DDS, Emsisoft Emergency kit, ComboFix(have not run this...)


Rather than hacking around with this any longer on my own, I thought I might ask for help from those more skilled than I. What would be the next step?




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#2 noknojon


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Posted 10 February 2014 - 12:31 AM

Hello -

The issues in this topic should be handled by the Experts (the reason you were overlooked)


Please follow the instructions in ==>This Guide<== starting from step 3. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, and what you have done to resolve them, and a link to this topic.
NOTE :If you can produce at least some logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get.

If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
If HelpBot replies to your topic, PLEASE follow its Step One so it will report your topic to the team members.

#3 boopme


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Posted 10 February 2014 - 09:23 PM

New topic

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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