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Norton blocking attacks from "filedataukmyscan" and crashing Chrome


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#1 becky.bluebird

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Posted 03 February 2014 - 10:23 PM

Hello,

 

I'm very worried that my computer has become infected with a virus, earlier this morning while browsing both google chrome and firefox crashed after my Norton antivirus blocked an attack from "filedataukmyscan" or something similar that was an "App Attack" and a "misleading download". I tried to follow the advice given to other people by this site, and downloaded Malwarebytes on my uninfected computer, but it won't run on the bad one, not in Chameleon mode, or when the computer is in safe mode. I really have no idea what to do!  :(

 

Thanks in advance for any help 



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#2 DASOS

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Posted 07 February 2014 - 02:35 PM

Hi bluebird!

 

Welcome!

 

 

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

Click on the Scan button.

  • AdwCleaner will begin...be patient as the scan may take some time to complete.

After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.

After reviewing the log, click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.

Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.

  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.
If you do not know how to do this you can find out >here< or >here<
 
3. Double-click on
 JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.

  • Copy and paste the contents of JRT.txt in your next reply.

4. As a final step, update and rescan again with Malwarebytes Anti-Malware and post the log.

 

Stelios






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