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Difficulty with audio quitting after a minute or so


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#1 computeruser887

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Posted 03 February 2014 - 05:36 PM

Hi all! Hopefully you can help me with my computer issue today. I have a Toshiba Satellite L755D-S5218. I just recently did a factory software restore. When I go online the audio seems to work for a minute or so then cuts abruptly. Refreshing the page refreshes the audio. Note that the audio for the computer is COMPLETELY cut, even offline. Any help would be appreciated.

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#2 computeruser887

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Posted 03 February 2014 - 05:41 PM

This happens on both Internet Explorer and Google Chrome.



#3 computeruser887

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Posted 03 February 2014 - 05:43 PM

Update: I just tried refreshing and it didn't reup the audio.  Now I don't hear anything.



#4 hamluis

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Posted 03 February 2014 - 07:00 PM

Uninstall current audio drivers...then reinstall same.

 

Run Audio/DX troubleshooters.

 

Louis



#5 computeruser887

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Posted 03 February 2014 - 07:11 PM

I uninstalled Conexant SmartAudio HD, and restarted like it asked me too.  However it was already installed when I opened it back up.  Is that a problem?

 

The window says that the device is working properly.

 

The audio temporarily worked upon reboot, then I experienced the same problem.



#6 computeruser887

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Posted 03 February 2014 - 07:12 PM

Also how do I access those troubleshooters?

 

EDIT:  I now have reinstalled both sound drivers to no avail.

 

EDIT:  It appears closing ALL tabs with sound will also restore sound to the computer.


Edited by computeruser887, 03 February 2014 - 07:26 PM.


#7 hamluis

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Posted 03 February 2014 - 07:39 PM

What tabs are you talking about, please?

 

Do you mean browser Windows?

 

If so...how does that correct the loss of non-browser sounds?

 

Use the Windows HELP topics to find info on the trourbleshooters mentioned.

 

Louis



#8 computeruser887

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Posted 03 February 2014 - 07:41 PM

Tabs in Google Chrome.

 

EDIT2: Windows Help and Support does not seem to have my issue listed.

 

EDIT: Just for the record, I'm testing my offline sound by clicking on the sound bar in the lower-right hand corner (it makes a "ding" when I click on it so long as the sound isn't broken.)


Edited by computeruser887, 03 February 2014 - 07:47 PM.


#9 computeruser887

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Posted 09 February 2014 - 04:09 PM

Still trying to get this to work.



#10 hamluis

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Posted 10 February 2014 - 09:13 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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