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Malwarebytes wil not update, not responding?


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#1 mamuchoney

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Posted 03 February 2014 - 02:38 PM

Malwarebytes will not update.  Tried uninstalling, closing anti-virus and firewall, but still will not update.



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#2 quietman7

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Posted 03 February 2014 - 04:20 PM

Try uninstalling, then reinstalling Malwarebytes Anti-Malware as follows:

For Windows XP:
  • First uninstall Malwarebytes Anti-Malware using Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, download and install the latest version of Malwarebytes Anti-Malware from here.
For Windows Vista and Windows 7/8:
  • First uninstall Malwarebytes Anti-Malware using Programs and Features in Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Right-click on mbamclean.exe and select Run As Administrator to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, download and install the latest version of Malwarebytes Anti-Malware from here.
-- If using the Pro version, you will need to reactivate the program using the license key you were sent by email.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes is showing in the task tray if using the Pro version. Then setup any file exclusions that may be required in your Anti-Virus/Internet-Security/Firewall applications.

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