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Windows 8.1 randomly freezing

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#1 Angeeee


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Posted 03 February 2014 - 12:25 PM

I have Asus Z87 Deluxe, CPU Intel I7 4770k Quad Core, Hard Drive Western Digital 4TB SATA HDD, Monitor Asus 24 class LED, Video card Asus HD7790. Running windows 8.1 pro with media centre (x64) (build 9600) It boots into legacy mode. My BIOS is American Megatrends Inc. 1007. I know there is a later version, but I am a little paranoid to flash the Bios concerned I may Brick it.

I am experiencing random screen freezing and I am not sure why. I believe I have the latest drivers for all hardware.

I am at my wits end having had this problem for a month now. I am not to tech savvy to be honest. What I am thinking is my windows should have been installed in UEFI mode ( I am thinking this only because I am running out of things to try). Do I have to do a clean install to accomplish that and if doing so is that likely to solve my problem? Most of the freezes happen when I am working on the desktop with more than one program open (but not always) but quite often it involves playing a video.

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#2 stoneyc


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Posted 03 February 2014 - 12:40 PM

sounds to me like a bad video card driver or bad video card see if there are any updated drivers for the card first if not change the card out and see if it still happens as far as the bios update I don't think you will brick it most of them are pretty safe to update now days just follow instructions you should be alright ther

#3 dc3


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Posted 05 February 2014 - 03:13 PM

Does this occur in Safe Mode?


Go to Search, type in msconfig, when msconfig appears under Apps click on it.


When System Configuration opens click on the Boot tab.


Click on Safe Mode, click on Apply, then click on OK and restart your computer if there is no prompt to restart.



Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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