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Crashing PC on browser


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4 replies to this topic

#1 Hokyjack

Hokyjack

  • Members
  • 1 posts
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  •  
  • Local time:04:56 AM

Posted 03 February 2014 - 08:25 AM

Hello, 
 
friend's computer started crashing about month ago suddenly when he was surfing the internet.
Black screen pop out and it restarted. Couple of times It gets more frequently.
Tried to update browser plugins (crashes even in Chorme or Firefox). Computer was checked by an antivirus, antispyware, cleaned by CCleaner, HDD has no fragmentation, RAM tested with Memtest86+ with no error.
 
2 days ago, the PC crashed again to BlueScreen giving this error:
 
Podpis problému:[/size]
Název události problému: BlueScreen[/size]
Verze operačního systému: 6.1.7601.2.1.0.768.3[/size]
ID národního prostředí: 1029[/size]

Další informace o problému:[/size]
BCCode: 116[/size]
BCP1: D8F50510[/size]
BCP2: 912279B0[/size]
BCP3: 00000000[/size]
BCP4: 00000002[/size]
OS Version: 6_1_7601[/size]
Service Pack: 1_0[/size]
Product: 768_1[/size]
 
 
I attach here some files which can possible solve the problem:
 
- RSIT - HijackThis file
- CrystalDisk log
- Win 7 Event log (evtx/csv too big - providing dropbox URL):
https://www.dropbox.com/s/x1j0cjfacltm69j/win7EventLog.csv
https://www.dropbox.com/s/didjjmuk1k5arpr/log.evtx
 
I'll be really glad if you could help me.
Thanks in advance!

Logfile of random's system information tool 1.09 (written by random/random)
Run by Master at 2014-01-29 13:36:14
Microsoft Windows 7 Home Premium Service Pack 1
System drive C: has 61 GB (40%) free of 153 GB
Total RAM: 3292 MB (70% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:36:19, on 29.1.2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16428)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\totalcmd\TOTALCMD.EXE
E:\PcFix\RSIT.exe
C:\Program Files\trend micro\Master.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.agent.cz/temp/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xportovat do aplikace Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Odeslat do aplikace OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Od&eslat do aplikace OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NitroPDFReaderDriverCreatorReadSpool3 (NitroReaderDriverReadSpool3) - Nitro PDF Software - C:\Program Files\Nitro\Reader 3\NitroPDFReaderDriverService3.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

--
End of file - 4876 bytes

======Scheduled tasks folder======

C:\Windows\tasks\Adobe Flash Player Updater.job

=========Mozilla firefox=========

ProfilePath - C:\Users\Master\AppData\Roaming\Mozilla\Firefox\Profiles\6843ofqb.default

prefs.js - "browser.startup.homepage" - "http://www.agent.cz/temp/index.html"

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer]
"Description"=Adobe® Flash® Player 12.0.0.43 Plugin
"Path"=C:\Windows\system32\Macromed\Flash\NPSWF32_12_0_0_43.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@microsoft.com/GENUINE]
"Description"=
"Path"=disabled

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@nitropdf.com/NitroPDF]
"Description"=NitroPDF Web Browser Plugin
"Path"=C:\Program Files\Nitro\Reader 3\npnitromozilla.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@real.com/nprpjplug;version=6.0.12.448]
"Description"=6.0.12.448
"Path"=C:\Program Files\Real Alternative\browser\plugins\nprpjplug.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@real.com/nsJSRealPlayerPlugin;version=]
"Description"=
"Path"=

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\Adobe Reader]
"Description"=Handles PDFs in-place in Firefox
"Path"=C:\Program Files\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll

C:\Program Files\Mozilla Firefox\extensions\
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2012-09-23 60568]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{72853161-30C5-4D22-B7F9-0BBC1D38A37E}]
Groove GFS Browser Helper - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll [2009-02-26 2217832]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}]
Skype Browser Helper - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll [2013-10-09 4502400]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"MSC"=c:\Program Files\Microsoft Security Client\msseces.exe [2013-10-23 948440]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Skype"=C:\Program Files\Skype\Phone\Skype.exe [2013-11-14 20584608]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2012-09-23 926896]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DIMProbíhá stahování aktualizace...1300677038363]
C:\Program Files\Corel\CorelDRAW Graphics Suite X5\Programs\DIM.EXE [2010-01-13 95592]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe [2009-02-26 30040]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED}

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{B5A7F190-DDA6-4420-B3BA-52453494E6CD}"=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll [2009-02-26 2217832]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"=credssp.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\AFD]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MsMpSvc]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"ConsentPromptBehaviorAdmin"=5
"ConsentPromptBehaviorUser"=3
"EnableUIADesktopToggle"=0
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]
"vidc.mrle"=msrle32.dll
"vidc.msvc"=msvidc32.dll
"msacm.imaadpcm"=imaadp32.acm
"msacm.msg711"=msg711.acm
"msacm.msgsm610"=msgsm32.acm
"msacm.msadpcm"=msadp32.acm
"midimapper"=midimap.dll
"wavemapper"=msacm32.drv
"vidc.uyvy"=msyuv.dll
"vidc.yuy2"=msyuv.dll
"vidc.yvyu"=msyuv.dll
"vidc.iyuv"=iyuv_32.dll
"vidc.i420"=iyuv_32.dll
"vidc.yvu9"=tsbyuv.dll
"msacm.l3acm"=C:\Windows\System32\l3codeca.acm
"vidc.cvid"=iccvid.dll
"wave"=wdmaud.drv
"midi"=wdmaud.drv
"mixer"=wdmaud.drv
"aux"=wdmaud.drv
"VIDC.FMVC"=fmcodec.dll

======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - C:\Windows\System32\WScript.exe "%1" %*

======List of files/folders created in the last 3 months======

2019-07-01 09:29:40 ----D---- C:\Program Files\Microsoft SDKs
2019-07-01 09:29:38 ----D---- C:\Program Files\Microsoft Visual Studio 9.0
2019-07-01 09:28:44 ----D---- C:\Program Files\Common Files\Corel
2019-07-01 09:28:15 ----D---- C:\ProgramData\Corel
2019-07-01 09:28:15 ----D---- C:\Program Files\Common Files\Protexis
2019-07-01 09:22:07 ----D---- C:\Program Files\Corel
2014-01-29 13:32:34 ----SHD---- C:\Config.Msi
2014-01-29 13:30:21 ----D---- C:\Program Files\Real
2014-01-29 13:28:58 ----D---- C:\ProgramData\Real
2014-01-29 13:00:08 ----N---- C:\bootsqm.dat
2014-01-29 12:36:53 ----D---- C:\Program Files\trend micro
2014-01-29 12:36:52 ----D---- C:\rsit
2014-01-28 14:52:09 ----A---- C:\Windows\UC.PIF
2014-01-28 14:52:09 ----A---- C:\Windows\RAR.PIF
2014-01-28 14:52:09 ----A---- C:\Windows\PKZIP.PIF
2014-01-28 14:52:09 ----A---- C:\Windows\PKUNZIP.PIF
2014-01-28 14:52:09 ----A---- C:\Windows\LHA.PIF
2014-01-28 14:52:09 ----A---- C:\Windows\ARJ.PIF
2014-01-17 15:10:17 ----D---- C:\Users\Master\AppData\Roaming\Skype
2014-01-17 15:10:13 ----D---- C:\Program Files\Common Files\Skype
2014-01-17 15:10:12 ----RD---- C:\Program Files\Skype
2014-01-17 15:10:09 ----D---- C:\ProgramData\Skype
2014-01-15 09:07:01 ----A---- C:\Windows\system32\win32k.sys
2014-01-15 09:07:00 ----A---- C:\Windows\system32\drivers\netio.sys
2014-01-15 09:06:59 ----A---- C:\Windows\system32\drivers\usbehci.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbuhci.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbport.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbohci.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbhub.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbd.sys
2014-01-15 09:06:58 ----A---- C:\Windows\system32\drivers\usbccgp.sys
2014-01-14 12:27:18 ----D---- C:\Users\Master\AppData\Roaming\Nitro
2014-01-14 12:27:18 ----D---- C:\Users\Master\AppData\Roaming\FileOpen
2014-01-14 12:27:18 ----D---- C:\ProgramData\FileOpen
2014-01-14 12:16:27 ----A---- C:\Windows\system32\nitrolocalui2.dll
2014-01-14 12:16:27 ----A---- C:\Windows\system32\nitrolocalmon2.dll
2014-01-14 12:16:20 ----D---- C:\ProgramData\Nitro
2014-01-14 12:16:20 ----D---- C:\Program Files\Nitro
2014-01-14 12:16:20 ----D---- C:\Program Files\Common Files\Nitro
2014-01-14 11:45:35 ----D---- C:\Users\Master\AppData\Roaming\Downloaded Installations
2014-01-08 10:43:55 ----D---- C:\Program Files\Mozilla Firefox
2013-12-11 16:12:33 ----A---- C:\Windows\system32\ie4uinit.exe
2013-12-11 16:12:32 ----A---- C:\Windows\system32\jsproxy.dll
2013-12-11 16:12:32 ----A---- C:\Windows\system32\ieui.dll
2013-12-11 16:12:32 ----A---- C:\Windows\system32\ieetwcollectorres.dll
2013-12-11 16:12:31 ----A---- C:\Windows\system32\jscript9diag.dll
2013-12-11 16:12:31 ----A---- C:\Windows\system32\ieUnatt.exe
2013-12-11 16:12:31 ----A---- C:\Windows\system32\iesetup.dll
2013-12-11 16:12:31 ----A---- C:\Windows\system32\iernonce.dll
2013-12-11 16:12:31 ----A---- C:\Windows\system32\ieetwproxystub.dll
2013-12-11 16:12:31 ----A---- C:\Windows\system32\ieetwcollector.exe
2013-12-11 16:12:31 ----A---- C:\Windows\system32\ieapfltr.dll
2013-12-11 16:12:30 ----A---- C:\Windows\system32\wininet.dll
2013-12-11 16:12:29 ----A---- C:\Windows\system32\urlmon.dll
2013-12-11 16:12:29 ----A---- C:\Windows\system32\iertutil.dll
2013-12-11 16:12:28 ----A---- C:\Windows\system32\mshtml.dll
2013-12-11 16:12:28 ----A---- C:\Windows\system32\ieframe.dll
2013-12-11 16:12:27 ----A---- C:\Windows\system32\jscript9.dll
2013-12-11 16:11:00 ----A---- C:\Windows\system32\wmp.dll
2013-12-11 16:10:59 ----A---- C:\Windows\system32\wmploc.DLL
2013-12-11 11:21:32 ----A---- C:\Windows\system32\msieftp.dll
2013-12-11 11:21:31 ----A---- C:\Windows\system32\imagehlp.dll
2013-12-11 11:21:30 ----A---- C:\Windows\system32\wscript.exe
2013-12-11 11:21:30 ----A---- C:\Windows\system32\scrrun.dll
2013-12-11 11:21:30 ----A---- C:\Windows\system32\cscript.exe
2013-12-11 11:21:29 ----A---- C:\Windows\system32\WMPhoto.dll
2013-12-11 11:21:27 ----A---- C:\Windows\system32\tzres.dll
2013-12-11 11:21:24 ----A---- C:\Windows\system32\drivers\portcls.sys
2013-12-11 11:21:24 ----A---- C:\Windows\system32\drivers\drmk.sys
2013-12-06 12:08:49 ----A---- C:\Windows\system32\unrar.dll
2013-12-06 12:08:47 ----D---- C:\Program Files\K-Lite Codec Pack
2013-12-06 12:03:39 ----D---- C:\Program Files\Boilsoft Video Splitter
2013-12-03 16:20:24 ----A---- C:\Windows\system32\RegisterIEPKEYs.exe
2013-12-03 16:20:24 ----A---- C:\Windows\system32\MsSpellCheckingFacility.exe
2013-12-03 16:20:24 ----A---- C:\Windows\system32\msrating.dll
2013-12-03 16:20:24 ----A---- C:\Windows\system32\msls31.dll
2013-12-03 16:20:24 ----A---- C:\Windows\system32\jsIntl.dll
2013-12-03 16:20:24 ----A---- C:\Windows\system32\elshyph.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\wextract.exe
2013-12-03 16:20:23 ----A---- C:\Windows\system32\webcheck.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\vbscript.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\url.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\occache.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\mshtmlmedia.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\mshtmled.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\msfeeds.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\licmgr10.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\JavaScriptCollectionAgent.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\inseng.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\iexpress.exe
2013-12-03 16:20:23 ----A---- C:\Windows\system32\iedkcs32.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\ieapfltr.dat
2013-12-03 16:20:23 ----A---- C:\Windows\system32\icardie.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\dxtrans.dll
2013-12-03 16:20:23 ----A---- C:\Windows\system32\dxtmsft.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\SetIEInstalledDate.exe
2013-12-03 16:20:22 ----A---- C:\Windows\system32\pngfilt.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\mshtmler.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\MshtmlDac.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\mshta.exe
2013-12-03 16:20:22 ----A---- C:\Windows\system32\msfeedssync.exe
2013-12-03 16:20:22 ----A---- C:\Windows\system32\msfeedsbs.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\jscript.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\imgutil.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\iesysprep.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\iepeers.dll
2013-12-03 16:20:22 ----A---- C:\Windows\system32\IEAdvpack.dll
2013-12-02 11:02:39 ----D---- C:\ProgramData\Protexis
2013-12-02 11:02:37 ----D---- C:\Users\Master\AppData\Roaming\Corel
2013-11-20 11:51:18 ----A---- C:\Windows\system32\msvcr100.dll
2013-11-20 11:51:18 ----A---- C:\Windows\system32\msvcp100.dll
2013-11-13 12:50:52 ----A---- C:\Windows\system32\SmartcardCredentialProvider.dll
2013-11-13 12:50:52 ----A---- C:\Windows\system32\credui.dll
2013-11-13 12:50:52 ----A---- C:\Windows\system32\authui.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\sspisrv.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\sspicli.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\schannel.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\secur32.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\ncrypt.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\lsass.exe
2013-11-13 12:50:41 ----A---- C:\Windows\system32\lsasrv.dll
2013-11-13 12:50:41 ----A---- C:\Windows\system32\drivers\ksecpkg.sys
2013-11-13 12:50:41 ----A---- C:\Windows\system32\drivers\ksecdd.sys
2013-11-13 12:50:41 ----A---- C:\Windows\system32\drivers\cng.sys
2013-11-13 12:50:39 ----A---- C:\Windows\system32\gdi32.dll
2013-11-13 12:50:37 ----A---- C:\Windows\system32\IKEEXT.DLL
2013-11-13 12:50:37 ----A---- C:\Windows\system32\FWPUCLNT.DLL
2013-11-13 12:50:36 ----A---- C:\Windows\system32\nshwfp.dll
2013-11-13 12:50:31 ----A---- C:\Windows\system32\crypt32.dll
2013-10-31 13:02:50 ----D---- C:\Programy
2013-10-31 13:01:01 ----D---- C:\Program Files\Recuva

======List of files/folders modified in the last 3 months======

2019-07-01 09:56:11 ----RSD---- C:\Windows\Fonts
2019-07-01 09:30:02 ----D---- C:\Program Files\Common Files\microsoft shared
2014-01-29 13:32:38 ----SHD---- C:\Windows\Installer
2014-01-29 13:32:38 ----RD---- C:\Program Files
2014-01-29 13:32:38 ----HD---- C:\ProgramData
2014-01-29 13:32:32 ----D---- C:\Users\Master\AppData\Roaming\Real
2014-01-29 13:32:28 ----D---- C:\Program Files\Common Files
2014-01-29 13:32:27 ----D---- C:\Windows\System32
2014-01-29 13:32:03 ----D---- C:\Windows\system32\Tasks
2014-01-29 13:31:05 ----D---- C:\Windows\Temp
2014-01-29 13:30:30 ----D---- C:\Windows\winsxs
2014-01-29 13:30:27 ----D---- C:\Windows\system32\config
2014-01-29 13:30:24 ----A---- C:\Windows\system32\msvcr71.dll
2014-01-29 13:30:24 ----A---- C:\Windows\system32\msvcp71.dll
2014-01-29 13:21:59 ----A---- C:\Windows\system32\FlashPlayerApp.exe
2014-01-29 13:05:37 ----D---- C:\Windows\Prefetch
2014-01-29 13:05:32 ----SD---- C:\ProgramData\Microsoft
2014-01-29 12:56:57 ----D---- C:\Windows\inf
2014-01-29 12:56:57 ----A---- C:\Windows\system32\PerfStringBackup.INI
2014-01-28 14:52:09 ----D---- C:\Windows
2014-01-28 10:09:43 ----SHD---- C:\System Volume Information
2014-01-28 09:54:54 ----D---- C:\Users\Master\AppData\Roaming\uTorrent
2014-01-23 15:28:48 ----D---- C:\Windows\Minidump
2014-01-22 13:34:59 ----SD---- C:\Users\Master\AppData\Roaming\Microsoft
2014-01-19 08:32:23 ----N---- C:\Windows\system32\MpSigStub.exe
2014-01-17 13:23:41 ----D---- C:\Program Files\Google
2014-01-17 13:23:38 ----D---- C:\Windows\Tasks
2014-01-16 10:28:54 ----D---- C:\Windows\system32\drivers
2014-01-16 10:28:53 ----D---- C:\Windows\system32\DriverStore
2014-01-15 16:17:53 ----D---- C:\ProgramData\Microsoft Help
2014-01-15 09:06:35 ----D---- C:\Windows\system32\catroot2
2014-01-15 09:06:35 ----D---- C:\Windows\system32\catroot
2014-01-09 09:46:13 ----D---- C:\Program Files\Mozilla Maintenance Service
2013-12-12 12:00:17 ----D---- C:\Windows\rescache
2013-12-12 11:10:14 ----D---- C:\Windows\system32\cs-CZ
2013-12-12 11:10:14 ----D---- C:\Program Files\Internet Explorer
2013-12-11 16:11:06 ----D---- C:\Program Files\Windows Media Player
2013-12-04 10:30:26 ----D---- C:\Windows\Microsoft.NET
2013-12-04 09:49:31 ----D---- C:\Windows\system32\migration
2013-12-04 09:49:31 ----D---- C:\Windows\system32\en-US
2013-12-04 09:49:31 ----D---- C:\Windows\PolicyDefinitions
2013-12-03 16:22:32 ----D---- C:\Windows\Logs
2013-12-02 12:51:08 ----D---- C:\Temp
2013-12-02 11:44:30 ----RSD---- C:\Windows\assembly
2013-11-19 16:38:26 ----D---- C:\Program Files\Microsoft Security Client

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 MpFilter;Microsoft Malware Protection Driver; C:\Windows\system32\DRIVERS\MpFilter.sys [2013-09-27 214696]
R0 pciide;pciide; C:\Windows\system32\drivers\pciide.sys [2009-07-14 12368]
R0 rdyboost;ReadyBoost; C:\Windows\System32\drivers\rdyboost.sys [2010-11-20 173440]
R2 NisDrv;Microsoft Network Inspection System; C:\Windows\system32\DRIVERS\NisDrvWFP.sys [2013-09-27 104768]
R2 Parvdm;Parvdm; C:\Windows\system32\DRIVERS\parvdm.sys [2009-07-14 8704]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K; C:\Windows\system32\DRIVERS\e1k6032.sys [2009-07-13 164864]
R3 HECI;Intel® Management Engine Interface; C:\Windows\system32\DRIVERS\HECI.sys [2009-06-23 40832]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2009-06-10 4756480]
R3 usbscan;Ovladač skeneru USB; C:\Windows\system32\drivers\usbscan.sys [2013-07-03 36352]
R3 WSDPrintDevice;Podpora tisku WSD prostřednictvím funkce UMB; C:\Windows\system32\DRIVERS\WSDPrint.sys [2009-07-14 17920]
S3 aic78xx;aic78xx; C:\Windows\system32\drivers\djsvs.sys [2009-07-14 70720]
S3 amdagp;AMD AGP Bus Filter Driver; C:\Windows\system32\drivers\amdagp.sys [2009-07-14 53312]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0; C:\Windows\system32\DRIVERS\b57nd60x.sys [2009-07-13 229888]
S3 sisagp;SIS AGP Bus Filter; C:\Windows\system32\drivers\sisagp.sys [2009-07-14 52304]
S3 TsUsbFlt;@%SystemRoot%\system32\drivers\tsusbflt.sys,-1; C:\Windows\System32\drivers\tsusbflt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device; C:\Windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
S3 viaagp;VIA AGP Bus Filter; C:\Windows\system32\drivers\viaagp.sys [2009-07-14 53328]
S3 ViaC7;VIA C7 Processor Driver; C:\Windows\system32\drivers\viac7.sys [2009-07-14 52736]
S3 WinUsb;WinUsb; C:\Windows\system32\DRIVERS\WinUsb.sys [2010-11-20 35968]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AdobeARMservice;Adobe Acrobat Update Service; C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-09-23 65192]
R2 MsMpSvc;Microsoft Antimalware Service; c:\Program Files\Microsoft Security Client\MsMpEng.exe [2013-10-23 22208]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3; C:\Program Files\Nitro\Reader 3\NitroPDFReaderDriverService3.exe [2013-07-26 196624]
R2 PSI_SVC_2;Protexis Licensing V2; c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe [2009-07-24 189728]
R2 Skype C2C Service;Skype C2C Service; C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-10-09 3275136]
R3 NisSrv;@c:\Program Files\Microsoft Security Client\MpAsDesc.dll,-243; c:\Program Files\Microsoft Security Client\NisSrv.exe [2013-10-23 280288]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
S2 SkypeUpdate;Skype Updater; C:\Program Files\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service; C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-01-29 257928]
S3 IEEtwCollectorService;@%SystemRoot%\system32\ieetwcollectorres.dll,-1000; C:\Windows\system32\IEEtwCollector.exe [2013-11-26 108032]
S3 Microsoft Office Groove Audit Service;Microsoft Office Groove Audit Service; C:\Program Files\Microsoft Office\Office12\GrooveAuditService.exe [2009-02-26 64856]
S3 MozillaMaintenance;Mozilla Maintenance Service; C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe [2014-01-08 119408]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2011-07-20 440696]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 WatAdminSvc;@%SystemRoot%\system32\Wat\WatUX.exe,-601; C:\Windows\system32\Wat\WatAdminSvc.exe [2013-08-19 1343400]

Attached Files


Edited by Oh My, 09 February 2014 - 07:37 PM.
Posted log


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#2 HelpBot

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Posted 08 February 2014 - 08:30 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 Oh My!

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Posted 09 February 2014 - 07:33 PM

Greetings Hokyjack and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
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  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
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  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please run this program for me.

===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
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  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
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#4 Oh My!

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Posted 12 February 2014 - 07:15 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

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#5 Oh My!

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Posted 14 February 2014 - 12:59 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
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