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Uninstall a program


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3 replies to this topic

#1 ahall1276

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Posted 03 February 2014 - 03:10 AM

I am new to the group so I am not sure if this is where to post. I have a problem with uninstalling GigaClicks Crawler. When I click on it to uninstall it says I do not administrative access to uninstall. I have searched and can not find any help for this. I also am having trouble with my laptop being slow, not running video's. if someone could help me or lead me in the right directions it would be greatly appreciated. Thanks.


Edited by hamluis, 03 February 2014 - 10:35 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 OldPhil

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Posted 03 February 2014 - 06:16 AM

Give Revo uninstaller a try, if that does not do the trick you may need further help.  Some others are very good at that.

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html


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#3 MissLizz

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Posted 03 February 2014 - 11:36 AM

If you've not yet tried Revo uninstaller you can google:   GigaClicks Crawler.  This should take you to some Yahoo sites that know this malware.  Check back here too.



#4 quietman7

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Posted 03 February 2014 - 12:46 PM

How to use Revo Uninstaller

Note: Some programs can be difficult to remove if their services and running processes are not disabled or turned off prior to attempting removal because they are in use. As such, it is easier to uninstall after booting into safe mode which is designed to start Windows with minimal drivers and running processes. In safe mode programs with related services, scheduled tasks or startups that normally load when Windows boots will not run. Since that is the case, it also means there are less processes which can interfere with uninstalling a program.

GigaClicks Crawler installs Controller.exe in this location: C:\users\user\appdata\local\gcc\
Controller.exe is scheduled as a task named 'UP_Scheduler' and is is automatically launched at startup through a scheduled task named GC_Scheduler so boot into safe mode before attempting to uninstall.

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
4. As a final step, download and scan with Malwarebytes Anti-Malware.
  • When done, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply.

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