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XP Machine won't start


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4 replies to this topic

#1 nurbiel

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Posted 02 February 2014 - 05:07 PM

I have an XP machine that won't start.

Windows appears to open , but I get the errors;

 

Services.exe - Application error

lsass.exe - Application error

Services.exe - Application error

lsass.exe - Application error

 

I click OK to each of the 4 prompts, and then am presented with a black screen with only the mouse pointer.

The same thing happens when I start the PC in safe mode.

 

I've attempted to do a system Repair using the installation disk, but that did no good.

 

It was suggested that I download and run a "DDS" program.

The problem with this is that I cannot even get the windows screen on that PC to do a download.

 

Any help in this regard would be most appreciated.



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#2 Bud_91

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Posted 07 February 2014 - 12:26 PM

Hello and welcome to Bleeping Computer. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Do you have a Windows XP cd or a Windows 7 cd? I assume you have access to another computer (to post this). What operation system does it run?

If I have not responded to your log in 36 hours, feel free to send me a PM.

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#3 nurbiel

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Posted 08 February 2014 - 11:17 AM

The PC that I am trying to fix is running XP sp3.

I have an installation disc.

The PC I'm communicating on is Windows 7 Pro.



#4 Bud_91

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Posted 08 February 2014 - 04:15 PM

Okay, lets try this. Let me know if you have any problems with the instructions or any questions.
 
First, we need to create a repair disc using the Windows 7 computer. Follow the instructions here
 
Now downloadFarbar Recovery Scan Tool and save it to a flash drive.
 
Insert the CD into the XP computer and also plug in the flash drive.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Follow the prompts until you get to the part where it searches for the operating system you want to repair. It will not be able to find one since Windows 7 is not installed on this computer. However you should be able to select "Cancel" and it will take you to the System Recovery Options.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
FRST.PNG
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Edited by Bud_91, 08 February 2014 - 04:16 PM.

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#5 Bud_91

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Posted 13 February 2014 - 01:10 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

If I have not responded to your log in 36 hours, feel free to send me a PM.

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