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microsoft security essentials alert saying viruses found

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2 replies to this topic

#1 joeyjoejoe


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Posted 02 February 2014 - 02:16 PM

while playing games on pogo after a while my game will freeze and I get a message saying Microsoft security essentials alert has found viruses and Trojans on my computer. I have not clicked on this yet but believe this to be malware. please help me get this off my computer

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#2 cryptodan


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Posted 02 February 2014 - 02:25 PM

Please download TDSSKiller exe version to your desktop. Double-click on TDSSKiller.exe to run the tool for known TDSS variants. Vista/Windows 7 users right-click and select Run As Administrator.
  •     Click on Change Parameters and click Detect TDLFS File System.
  •     Click the Start Scan button.
  •     Do not use the computer during the scan
  •     If the scan completes with nothing found, click Close to exit.
  •     If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  •     Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  •     Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  •     A TDSSKiller text file would be saved in Local Disk C.
  •     Copy and paste the contents of that file in your next reply.
ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

#3 quietman7


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Posted 02 February 2014 - 08:39 PM

FYI: Microsoft Security Essentials will alert you and recommend what to do directly from the notification area without having to open the application.

If Microsoft Security Essentials detects malicious software or potentially unwanted software on your PC (either when monitoring your PC using real-time protection or after running a scan), it notifies you about the detected item by displaying a message in the notification area to the right of the taskbar. In some cases, Microsoft Security Essentials takes automatic action to remove malicious software from your PC, and will notify you that it is doing so. In other cases, Microsoft Security Essentials will show you a notification that malicious or potentially unwanted software has been detected. Click Clean computer to remove the software, or click Show details to open the Potential threat details window and get additional information about the detected item....Depending on the alert level, you can choose one of the following actions to apply to the detected item:

* Remove This action permanently deletes the software from your PC.
* Quarantine This action quarantines the software so that it can't run. When Microsoft Security Essentials quarantines software, it moves it to another location on your PC, and then prevents the software from running until you choose to restore it or remove it....

What should I do if Microsoft Security Essentials detects malicious software
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