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YAK and many other possible virus


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#1 lisa0477

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Posted 02 February 2014 - 07:52 AM

My son got a laptop for Christmas and it came with Norton, which I have never been to fond of. The computer is a mess. It is hard to get on the internet, constantly redirected, live help and chat screens keep popping up, seems like some type of torrent thing is on here and also YAK. I am not sure what Torch is, but it is on here also. I want to get this all cleaned off and every time I try to post it seems like it is impossible to do so, due to the page being stopped. So I am going to try once more.

 

It won't let me do screen shots, ads keep popping up, you name it. If I try to download most virus removers it says this system doesn't support it. Not sure where to start.


Edited by hamluis, 02 February 2014 - 09:05 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 Sirawit

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Posted 02 February 2014 - 10:38 AM

Hi lisa0477 and welcome to BleepingComputer! :welcome:
 
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

In your next reply please include:

Adwcleaner log
JRT log
How's your computer running?
 
Thank you.


Edited by Sirawit, 02 February 2014 - 10:40 AM.

If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#3 lisa0477

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Posted 07 February 2014 - 09:23 AM

I just wanted to update you. I am using my computer to write this, I am trying to use the infected computer to download the above, but I am having a real hard time, so please do not delete this thread. I am trying to work on it.

#4 Sirawit

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Posted 07 February 2014 - 11:48 AM

Don't worry, take your time. :)


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.





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