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Can't upload imagines/videos in all browsers. File explorer never opens


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5 replies to this topic

#1 Naming Is Hard

Naming Is Hard

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Posted 01 February 2014 - 05:10 PM

Laptop dell vostro 1500
Windows 7 Pro SP1 64x
Intel core 2 duo T725 2GHz
3GB ram

Anytime i try and upload something to a site like craigslist, facebook, imgur, etc nothing happens when i click the "browse" button to choose a file. It'll act like its about to open but it never does.
This happens in all browsers, Chrome, firefox and IE.
This also comes with youtube videos not playing correctly or crashing after a few seconds or not playing at all. So flash probably has something to do with it.
I already tried uninstalling/reinstalling flash/java/all browsers, updating all browsers, windows and flash. I tried the beta version of flash which worked slightly better but still not really.
I'm out of things to try. any suggestions would be great

 



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#2 cryptodan

cryptodan

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Posted 01 February 2014 - 05:17 PM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 Naming Is Hard

Naming Is Hard
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Posted 01 February 2014 - 05:32 PM

Thanks for the reply! trying to do a "save as" i realized the file explorer doesn't open there either.

Heres the file's contents

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Joe (administrator) on 01-02-2014 at 15:24:28
Running from "C:\Users\Joe\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ============================== 


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel(R) PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Joe-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
   Physical Address. . . . . . . . . : 00-1F-3C-3A-74-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f9a0:fd2:1a2a:e951%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.82(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 01, 2014 4:01:44 AM
   Lease Expires . . . . . . . . . . : Sunday, February 02, 2014 3:05:51 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 218111804
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-2D-02-72-00-1D-09-D1-F8-49
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
   Physical Address. . . . . . . . . : 00-1D-09-D1-F8-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D782F244-2CD9-4220-835B-F54B43FC1DF6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4007:800::1000
	  74.125.224.196
	  74.125.224.200
	  74.125.224.194
	  74.125.224.193
	  74.125.224.192
	  74.125.224.201
	  74.125.224.199
	  74.125.224.197
	  74.125.224.195
	  74.125.224.198
	  74.125.224.206


Pinging google.com [74.125.224.174] with 32 bytes of data:
Reply from 74.125.224.174: bytes=32 time=43ms TTL=53
Reply from 74.125.224.174: bytes=32 time=43ms TTL=53

Ping statistics for 74.125.224.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 43ms, Maximum = 43ms, Average = 43ms
Server:  homeportal
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109
	  98.139.183.24
	  206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=95ms TTL=47
Reply from 98.138.253.109: bytes=32 time=129ms TTL=47

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 95ms, Maximum = 129ms, Average = 112ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...00 1f 3c 3a 74 5d ......Intel(R) PRO/Wireless 3945ABG Network Connection
 11...00 1d 09 d1 f8 49 ......Broadcom 440x 10/100 Integrated Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.82     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.82    281
     192.168.1.82  255.255.255.255         On-link      192.168.1.82    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.82    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.82    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.82    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::f9a0:fd2:1a2a:e951/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/01/2014 04:02:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:54:53 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:47:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:31:31 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.
.

Error: (02/01/2014 03:08:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:00:18 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.
.

Error: (02/01/2014 03:00:17 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.
.

Error: (02/01/2014 01:20:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 01:03:20 AM) (Source: MsiInstaller) (User: Joe-PC)
Description: Product: Symantec AntiVirus Win64 -- Error 1706.No valid source could be found for product Symantec AntiVirus Win64.  The Windows Installer cannot continue.

Error: (02/01/2014 00:32:27 AM) (Source: Symantec AntiVirus) (User: )
Description: Symantec AntiVirus has determined that the virus definitions are missing on this computer. This computer will remain unprotected from viruses until virus definitions are downloaded to this computer.


System errors:
=============
Error: (02/01/2014 03:11:11 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RYAN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BFBE91FE-195B-4DF8-B9B1-CBFB8F2FF847}.
The master browser is stopping or an election is being forced.

Error: (02/01/2014 11:21:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (02/01/2014 05:21:43 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (02/01/2014 04:11:11 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RYAN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BFBE91FE-195B-4DF8-B9B1-CBFB8F2FF847}.
The master browser is stopping or an election is being forced.

Error: (02/01/2014 04:01:52 AM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

	Signatures Attempted: %24

	Error Code: 0x8050800c

	Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 

	Signature version: 1.165.3081.0;1.165.3081.0

	Engine version: %600

Error: (02/01/2014 03:23:14 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RYAN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BFBE91FE-195B-4DF8-B9B1-CBFB8F2FF847}.
The master browser is stopping or an election is being forced.

Error: (02/01/2014 03:11:12 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RYAN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BFBE91FE-195B-4DF8-B9B1-CBFB8F2FF847}.
The master browser is stopping or an election is being forced.

Error: (02/01/2014 03:05:54 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (02/01/2014 02:35:12 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RYAN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BFBE91FE-195B-4DF8-B9B1-CBFB8F2FF847}.
The master browser is stopping or an election is being forced.

Error: (02/01/2014 02:02:24 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.


Microsoft Office Sessions:
=========================
Error: (02/01/2014 04:02:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:54:53 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:47:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:31:31 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.

Error: (02/01/2014 03:08:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 03:00:18 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.

Error: (02/01/2014 03:00:17 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The parameter is incorrect.

Error: (02/01/2014 01:20:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/01/2014 01:03:20 AM) (Source: MsiInstaller)(User: Joe-PC)
Description: Product: Symantec AntiVirus Win64 -- Error 1706.No valid source could be found for product Symantec AntiVirus Win64.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (02/01/2014 00:32:27 AM) (Source: Symantec AntiVirus)(User: )
Description: Symantec AntiVirus has determined that the virus definitions are missing on this computer. This computer will remain unprotected from viruses until virus definitions are downloaded to this computer.


=========================== Installed Programs ============================

Adobe Flash Player 12 ActiveX (Version: 12.0.0.38)
Adobe Flash Player 12 Plugin (Version: 12.0.0.43)
Advertising Center (Version: 0.0.0.2)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Amazon Music Importer (Version: 2.0.1)
Cisco WebEx Meetings
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Google Chrome (Version: 32.0.1700.102)
Google Update Helper (Version: 1.3.22.3)
ImagXpress (Version: 7.0.74.0)
Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3505.0912)
Magic ISO Maker v5.5 (build 0281)
Menu Templates - Starter Kit (Version: 9.6.0.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Money 2004 (Version: 12.0.120)
Microsoft Money 2004 System Pack (Version: 12.0.120)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Outlook Hotmail Connector 64-bit (Version: 14.0.5118.5000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 64-bit (Version: 14.0.5120.5000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Movie Maker (Version: 16.4.3505.0912)
Movie Templates - Starter Kit (Version: 9.6.0.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 9 Essentials
Nero BurnRights (Version: 3.4.13.100)
Nero BurnRights Help (Version: 3.4.4.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.23.100)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero Express Help (Version: 9.4.39.100)
Nero InfoTool (Version: 6.4.12.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero ShowTime (Version: 5.4.27.100)
Nero StartSmart (Version: 9.4.40.100)
Nero StartSmart Help (Version: 9.4.40.100)
Nero Vision (Version: 6.4.19.100)
Nero Vision Help (Version: 6.4.15.100)
NeroExpress (Version: 1.0.0.0)
neroxml (Version: 1.0.0)
Photo Gallery (Version: 16.4.3505.0912)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
Spybot - Search & Destroy (Version: 2.2.25)
swMSM (Version: 12.0.0.1)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 64-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 64-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 64-Bit Edition
VersaCheck 2005 Gold (Version: 9.0.1.1)
VLC media player 2.0.1 (Version: 2.0.1)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinRAR 4.11 (64-bit) (Version: 4.11.0)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 3062.04 MB
Available physical RAM: 2153.1 MB
Total Pagefile: 6122.27 MB
Available Pagefile: 4722.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.21 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:297.99 GB) (Free:232.03 GB) NTFS

========================= Users: ========================================

User accounts for \\JOE-PC

Administrator            Guest                    Joe                      


**** End of log ****


Edited by Naming Is Hard, 01 February 2014 - 05:33 PM.


#4 cryptodan

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Posted 01 February 2014 - 09:58 PM

Please download and run the following: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

#5 Naming Is Hard

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Posted 01 February 2014 - 10:23 PM

wow that fixed it, thanks so much



#6 cryptodan

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Posted 01 February 2014 - 10:23 PM

Now I would recommend that you download Microsoft Security Essentials




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