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XP will not start - Services.exe - application error


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#1 nurbiel

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Posted 01 February 2014 - 04:54 PM

I have an xp machine that continually gets the following 2 errors when the OS loads:

 

Services.exe - Application Error

Lsass.exe - Application Error

 

When I click "OK" on each, they repeat once more, and then I get a black screen with just the mouse pointer.

I get the same results when trying to boot into safe mode.

 

I've tried to run a "Repair" from the install CD, but had no luck.

 

Is there a solution I can run at boot up to solve this issue?


Edited by hamluis, 01 February 2014 - 05:48 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 cryptodan

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Posted 01 February 2014 - 05:02 PM

Does the computer boot up in Safe Mode, you can get there via F8 just after the BIOS Post Screen or the OEM Logo like Dell or HP.

#3 nurbiel

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Posted 01 February 2014 - 05:11 PM

Well, yes I can press the f-8 key and get the selection to go to safe mode.

But, when I do, I get the same errors, and am presented with the same black screen in safe mode.



#4 cryptodan

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Posted 01 February 2014 - 05:16 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#5 nurbiel

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Posted 01 February 2014 - 05:34 PM

The problem with creating this file is that the problem is on a computer that I cannot access Windows on.

Per the instruction in the guide, the program I am to download will collect information on my working PC/

I ac download the program, but I'm not sure how I would get it to run on the infected PC.



#6 cryptodan

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Posted 01 February 2014 - 09:56 PM

When you make your first post explain that to them, and they will assist you.

#7 DanPetrovic

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Posted 04 February 2014 - 07:02 AM

Service.exe error can be removed with the help of below mentioned steps:

  • Click Start – Run – type sysdm.cpl – Hit OK.
  • Click on Advance Tab – performance – Settings.
  • In performance tab – Data Execution Prevention tab.
  • Remove services.exe from the list and Apply – Hit OK.
  • Now restart your system

Once it is done, check your system for any leftover infection with the help of strong virus protection application such as Immunet Virus Protection, Spyhunter, BullGuard Antivirus, G Data Antivirus, F-Secure Antivirus etc. Make sure to clean your system junk completely.






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