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#1 Graywolf64

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Posted 01 February 2014 - 11:26 AM

Hello

I didn't know where to post this, so I just tried here hoping to get some help.
About a week ago something happened to my user profile it acts like it's got a hidden user profile or account, I've checked everywhere for a second user but I can't find one. I'm the only user and administrator on my computer. Here's what's happening. First off I'm paralyzed and can't use a keyboard or mouse so I have to use Dragon naturally speaking to operate my computer. Now whenever I reboot I get a message pop-up about Dragon needing a headset microphone USB installed but it's already installed, so I can't operate a computer because Dragon won't finish loading. I know sounds like a Dragon or headset issue, but if I get somebody to just logoff and log back in to my user account everything's fine. I've noticed that in user profiles settings the user name is different than what my username is, somehow it got changed and I didn't do it. Below are the differences between the reboot profile and the login profile.
Here's my self mod box specs


Windows 7 Professional SP1 64-bit
Samsung 840 Pro SSD 256GB
Hitachi 1TB HDD
Asus SABERTOOTH Z87 mobo
Intel Core i7-4770K CPU
Corsair Vengeance 16GB DDR3 RAM
Corsair Enthusiast Series TX850 power supply


Application data almost empty and not replicating itself as should be
Registry ProfileList user profile has a new key named Preference


Logoff logon
system properties user profiles settings name PC\Eric type roaming status local, can't change to status roaming unless I change the user preference in the new Preference key to 0, but doesn't stay set to zero changes after reboot.
Task Manager user Eric ID 2 status active session console
Computer Management local users and groups users Eric


Restart
Dragon message about user needing headset or sound setup
System properties user profiles settings name PC\Eric type roaming
status local and can't change to roaming
Task Manager user Eric ID 1 status active session console
computer management local users and groups users Eric


Please help. Thanks
Eric



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#2 Greg62702

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Posted 01 February 2014 - 12:57 PM

Did you check the Nuance forums to begin with, regarding this issue.  I would start there, and also check with Nuance, regarding this issue, by putting in a support ticket with them.  Also make sure that all of your drivers are up to date.  What is the Manufacturer & model# of the computer & headset?

 

Also have you tried a repair install of Dragon, along with checking the headset on a different computer, that does not have Dragon installed on it?  Are there any Yellow Exclamation marks in Device manager?


Edited by Greg62702, 01 February 2014 - 12:58 PM.


#3 Graywolf64

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Posted 01 February 2014 - 01:39 PM

Yes I've checked with nuance and Knowbrainer, with no positive feedback, nuance wants money for more support because the version 10 instead of their new version 12. I have checked and rechecked all my drivers they're all up to date. Is there a free really good driver update tool available?
Yes I've tried a repair with no luck, and there's no other computers to check the headset, but the headset works fine otherwise I wouldn't be able to post right now or earlier. I think it's a user profile problem myself, with those two different user profile settings I get.
The computer is a homebrew mod and the headset is an older Plantronics headset with USB adapter.
The only yellow exclamation mark in device manager is for other devices SM Bus Controller, it's always been there though and my computer was working fine with that uninstalled driver, still ain't found a driver for that, and nobody seems to know where to get one.

What do you think.
Thanks
Eric



#4 Graywolf64

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Posted 02 February 2014 - 06:48 PM

Well I finally figured out what the problem is. The Windows driver foundation-user mode driver framework has to be set to automatic. Took me a hell of a long time to narrow down the problem. But with it set to automatic it takes a long time to bootup and for some reason has a problem with the AMDA00 interface driver, which is part of ASUS, don't know why, but in device manager it has a yellow exclamation mark. And if I reload the driver then it automatically switches the Windows driver foundation-user mode driver framework back to Manual setting. So I'm working on that part now.

Thanks
Eric



#5 Sneakycyber

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Posted 02 February 2014 - 06:55 PM

Thanks for posting your solutions! Keep us updated  :thumbup2:


Chad Mockensturm 

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#6 Graywolf64

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Posted 03 February 2014 - 11:14 AM

Well I went ahead and uninstalled the ASUS AI Suite III program and that fixed the slow bootup time. Weird thing is the AMDA00 driver is still installed with no exclamation mark and Windows driver foundation stays set at automatic.

I've had these Error events 33, 219, & 3 from the beginning after my build, you know how I can fix them or get rid of them?

Thanks
Eric



#7 Sneakycyber

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Posted 03 February 2014 - 06:19 PM

Event Id 33 (From Answers.microsoft.com)

SideBySide errors are typically caused by the current Microsoft Visual C++ version not being backward compatible with the application that failed. The Event ID 33 error message is typically: Activation context generation failed for “program name”..Please use sxstrace.exe for detailed diagnosis. There are other similar SideBySide errors with the same problem of backward compatibility. If the software works OK then you don't have to fix it but if it does not or you want to get rid of this error here are two Fixes:


1) Reinstall or Repair (preferred if an option) the application. Often the installation package will have the version of Microsoft Visual C++ that it uses and will install it.


2) Try to figure out what Microsoft Visual C++ Redistributable Package version (available versions are: 2003, 2005, 2008, & 2010) the application needs (most likely the one that came out prior to the date that the application software was created; check the dates of the files in the package). . These are available through Microsoft's Downloads.

Worse comes to worse you can just try installing a previous version to see if it works, if not then try the one before that. Though I don't like it, you can have multiple versions of Microsoft  on your computer and most people do because various install programs will install the one that they like.

Event ID 219: Windows Kernel PNP

A Plug and Play device driver on your system is failing to load due to a device driver or device malfunction. This event happens randomly at times due to latency issues associated at system boot up. Make sure all your drivers are up to date, find the offending hardware in Device Manager and check for an updated driver.

Event ID 3:

Has several causes what else is included in the error report?

 

Chad Mockensturm 

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Certified CompTia Network +, A +


#8 Graywolf64

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Posted 03 February 2014 - 08:25 PM

If you have the time these are the logs of the event errors. I've tried downloading and reinstalling the Visual C++ 2008 before and it didn't fix the problem.
Pretty sure error ID 219 is that SM Bus Controller driver that nobody seems to have information on. Tried uninstalling, but just tries to reinstall at startup but can't.
Error 3 is security Center OOBE, tried deleting the file like everybody says, but doesn't fix it.
Thanks.

Log Name:      Application
Source:        SideBySide
Date:          2/3/2014 19:27:49
Event ID:      33
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PC
Description:
Activation context generation failed for "C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_0c178a139ee2a7ed\MFC80.DLL". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SideBySide" />
    <EventID Qualifiers="49409">33</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-04T00:27:49.000000000Z" />
    <EventRecordID>14873</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security />
  </System>
  <EventData>
  <Data>Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"</Data>
  <Data>C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_0c178a139ee2a7ed\MFC80.DLL</Data>

These are currently installed:

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 1/25/2014 788 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 1/25/2014 600 KB 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 Microsoft Corporation 1/10/2014 13.8 MB 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 Microsoft Corporation 1/10/2014 11.1 MB 10.0.40219
Visual C++ Runtime for Dragon NaturallySpeaking 64bit (x64) Nuance Communications Inc. 1/11/2014 12.0 MB 10.00.800.228

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          2/3/2014 18:21:07
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:     
User:          SYSTEM
Computer:      PC
Description:
The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-03T23:21:07.950802600Z" />
    <EventRecordID>39733</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="76" />
    <Channel>System</Channel>
    <Computer>PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">24</Data>
    <Data Name="DriverName">ACPI\PNP0A0A\2&amp;daba3ff&amp;2</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WUDFRd</Data>
    <Data Name="Version">0</Data>

Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          2/3/2014 08:48:50
Event ID:      3
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      PC
Description:
Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2014-02-03T13:48:50.325203200Z" />
    <EventRecordID>315</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="240" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">Microsoft Security Client OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>

Hope you don't mind the logs.

Thanks
Eric


Edited by Graywolf64, 03 February 2014 - 08:29 PM.


#9 technonymous

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Posted 03 February 2014 - 11:30 PM

Try stopping it's service before uninstall. Go to start and type in services.msc search for it in there and on left panel click stop. It might take time for it to stop. Then from there go to add/remove and then try to uninstall it. Quick link to add/remove....go to start and type appwiz.cpl



#10 Graywolf64

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Posted 04 February 2014 - 05:32 PM

Which service and program are you talking about above? I got rid of event ID 3. I finally found the right SM Bus Controller on the Intel site and installed it. Don't know what that had to do with event ID 3, but it's gone. Still working on errors 33 and 219. Any suggestions on those?

Thanks
Eric



#11 Graywolf64

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Posted 04 February 2014 - 10:47 PM

One more error fixed. I finally figured out why after uninstalling then reinstalling the Microsoft Visual Studio C++ 2008 Redistributable I was still getting the error ID 33, simple solution, I found the folder listed in the details opened it up and checked the file listed in the error and checked its properties details and lo and behold Microsoft and other sites had the wrong version listed to fix the problem, I found out it needs Microsoft Visual Studio C++ 2005 Redistributable and not 2008 that supposed to fix the problem. So I downloaded and installed version 2005 x86 and x64 and that fixed the problem. Now I'm working on the event ID 219 problem.

If you find the solution for that one,  please let me know.

Thanks
Eric



#12 Sneakycyber

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Posted 05 February 2014 - 03:26 AM

Sorry for my absence it's a very busy week at work for me. I will try and read over your eventviewer entries and see what I can come up with.  :hello:


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#13 technonymous

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Posted 05 February 2014 - 03:55 AM

One more error fixed. I finally figured out why after uninstalling then reinstalling the Microsoft Visual Studio C++ 2008 Redistributable I was still getting the error ID 33, simple solution, I found the folder listed in the details opened it up and checked the file listed in the error and checked its properties details and lo and behold Microsoft and other sites had the wrong version listed to fix the problem, I found out it needs Microsoft Visual Studio C++ 2005 Redistributable and not 2008 that supposed to fix the problem. So I downloaded and installed version 2005 x86 and x64 and that fixed the problem. Now I'm working on the event ID 219 problem.

If you find the solution for that one,  please let me know.

Thanks
Eric

The errors are cause by sidebyside adware junk. Event ID 33 and others.






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