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Windows 8 Laptop Incredibly Slow


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2 replies to this topic

#1 nc418

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Posted 31 January 2014 - 06:54 PM

Hello, I have a laptop that has Windows 8 on it and even with my best efforts I have not been able to get it to run as smoothly as it did during the first few months of usage. I am convinced that I may have a virus/malware lurking some where on the system. Any help that you provide will be greatly appreciated, thanks in advance.



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#2 Broni

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Posted 31 January 2014 - 08:54 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 nc418

nc418
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Posted 01 February 2014 - 03:00 PM

 Results of screen317's Security Check version 0.99.79  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
Windows Defender        
Bitdefender Antivirus   
 Antivirus up to date!  (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 McAfee SiteAdvisor    
 Google Chrome 31.0.1650.63  
 Google Chrome 32.0.1700.76  
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Bitdefender 2013 vsserv.exe  
 Bitdefender Bitdefender 2013 updatesrv.exe  
 Bitdefender Bitdefender SafeBox safeboxservice.exe  
 Bitdefender Bitdefender 2013 bdagent.exe  
 Bitdefender Bitdefender 2013 downloader.exe  
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
Farbar Service Scanner Version: 08-01-2014
Ran by Steve (administrator) on 01-02-2014 at 12:35:22
Running from "C:\Users\Steve\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll
[2013-08-22 08:25] - [2013-08-22 08:25] - 0029184 ____A (Microsoft Corporation) 6E2271ED0C3E95B8E29F3752B91B9E84
 
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-11-14 02:28] - [2013-11-14 02:28] - 2551640 ____A (Microsoft Corporation) 6617F44D2432C529B2249A0498B6B40A
 
C:\Windows\System32\dnsrslvr.dll
[2013-11-14 02:28] - [2013-11-14 02:28] - 0255488 ____A (Microsoft Corporation) 5BAF7714E68F93515A937A3FA8587EF9
 
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2013-11-14 02:23] - [2013-11-14 02:23] - 0828416 ____A (Microsoft Corporation) 6468B696C65775D51A06615830E0E79D
 
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-11-14 02:28] - [2013-11-14 02:28] - 3532288 ____A (Microsoft Corporation) 86D0BF4F792053A50D6EE43DFA5837A5
 
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll
[2013-11-14 02:29] - [2013-11-14 02:29] - 0433664 ____A (Microsoft Corporation) F4414F57DF2CECB8FC969AA43A6B0D50
 
C:\Windows\System32\iphlpsvc.dll
[2013-11-14 02:29] - [2013-11-14 02:29] - 0903168 ____A (Microsoft Corporation) DFC4050D58565ADBEE793A8D4AEBDAE6
 
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Steve (administrator) on 01-02-2014 at 12:37:22
Running from "C:\Users\Steve\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR5B125 Wireless Network Adapter = Wi-Fi (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Traveler
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1E-D0-5A-15-46-0A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR5B125 Wireless Network Adapter
   Physical Address. . . . . . . . . : 2C-D0-5A-15-46-0A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::40bb:ad97:2d9b:9d3%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 1, 2014 12:21:14 PM
   Lease Expires . . . . . . . . . . : Sunday, February 2, 2014 12:21:14 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 355258458
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-B2-9B-66-B8-88-E3-BA-E7-12
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : B8-88-E3-BA-E7-12
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2052:1f32:3f57:fef8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2052:1f32:3f57:fef8%12(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 201326592
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-B2-9B-66-B8-88-E3-BA-E7-12
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{523F2D58-1D94-4812-8092-4F74D73161E1}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:807::1004
 74.125.226.39
 74.125.226.41
 74.125.226.33
 74.125.226.40
 74.125.226.38
 74.125.226.34
 74.125.226.32
 74.125.226.37
 74.125.226.36
 74.125.226.46
 74.125.226.35
 
 
Pinging google.com [74.125.226.38] with 32 bytes of data:
Request timed out.
Reply from 74.125.226.38: bytes=32 time=29ms TTL=54
 
Ping statistics for 74.125.226.38:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 29ms, Average = 29ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=63ms TTL=49
Reply from 98.138.253.109: bytes=32 time=142ms TTL=49
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 142ms, Average = 102ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...1e d0 5a 15 46 0a ......Microsoft Wi-Fi Direct Virtual Adapter
  4...2c d0 5a 15 46 0a ......Qualcomm Atheros AR5B125 Wireless Network Adapter
  3...b8 88 e3 ba e7 12 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.7     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.7    281
      192.168.1.7  255.255.255.255         On-link       192.168.1.7    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.7    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.7    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.7    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 12    306 2001::/32                On-link
 12    306 2001:0:5ef5:79fd:2052:1f32:3f57:fef8/128
                                    On-link
  4    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::2052:1f32:3f57:fef8/128
                                    On-link
  4    281 fe80::40bb:ad97:2d9b:9d3/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15141
 
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15141
 
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/31/2014 06:10:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: GoogleUpdate.exe, version: 1.3.21.103, time stamp: 0x4f3c6d6c
Faulting module name: goopdate.dll_unloaded, version: 1.3.22.3, time stamp: 0x526afb00
Exception code: 0xc0000005
Fault offset: 0x00034a55
Faulting process id: 0x7c8
Faulting application start time: 0xGoogleUpdate.exe0
Faulting application path: GoogleUpdate.exe1
Faulting module path: GoogleUpdate.exe2
Report Id: GoogleUpdate.exe3
Faulting package full name: GoogleUpdate.exe4
Faulting package-relative application ID: GoogleUpdate.exe5
 
Error: (01/31/2014 04:23:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifest.
 
Error: (01/30/2014 10:14:57 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.7905 - Fatal Execution Engine Error (00007FFA88D16722) (80131506)
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
 
System errors:
=============
Error: (02/01/2014 00:25:47 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service hung on starting.
 
Error: (02/01/2014 00:25:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/01/2014 00:20:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:02:23 PM on ?1/?31/?2014 was unexpected.
 
Error: (02/01/2014 03:30:18 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, is not ready for access yet.
 
Error: (02/01/2014 03:30:18 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, is not ready for access yet.
 
Error: (01/31/2014 10:02:23 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:34:16 AM on ?1/?31/?2014 was unexpected.
 
Error: (01/31/2014 06:11:53 AM) (Source: DCOM) (User: Traveler)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}TravelerGuestS-1-5-21-3347771331-3784944700-1453995094-501LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/31/2014 06:11:53 AM) (Source: DCOM) (User: Traveler)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}TravelerGuestS-1-5-21-3347771331-3784944700-1453995094-501LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/31/2014 06:11:53 AM) (Source: DCOM) (User: Traveler)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}TravelerGuestS-1-5-21-3347771331-3784944700-1453995094-501LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/31/2014 06:11:53 AM) (Source: DCOM) (User: Traveler)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}TravelerGuestS-1-5-21-3347771331-3784944700-1453995094-501LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15141
 
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15141
 
Error: (01/31/2014 10:07:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/31/2014 06:10:09 AM) (Source: Application Error)(User: )
Description: GoogleUpdate.exe1.3.21.1034f3c6d6cgoopdate.dll_unloaded1.3.22.3526afb00c000000500034a557c801cf1e74c7ea9872C:\Program Files (x86)\Google\Update\GoogleUpdate.exegoopdate.dll3e58b451-8a68-11e3-beca-b888e3bae712
 
Error: (01/31/2014 04:23:50 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09.manifestC:\Program Files (x86)\Nero\Nero8\Nero Toolkit\DiscSpeed.exe
 
Error: (01/30/2014 10:14:57 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.7905 - Fatal Execution Engine Error (00007FFA88D16722) (80131506)
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (01/29/2014 04:20:00 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
 
=========================== Installed Programs ============================
 
 clear.fi SDK - Video 2 (Version: 2.1.2128)
 clear.fi SDK- Movie 2 (Version: 2.1.2112)
Acer Backup Manager (Version: 4.0.0.0071)
Acer Device Fast-lane (Version: 1.00.3011)
Acer Power Management (Version: 7.01.3001)
Acer Recovery Management (Version: 6.00.3015)
AcerCloud (Version: 2.01.3125)
AcerCloud Docs (Version: 1.00.3204)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Audible Download Manager (Version: 6.6.0.15)
AudibleManager (Version: 1954029836.1637916.1637768.1953941695)
Backup Manager v4 (Version: 4.0.0.0071)
Bitdefender Total Security 2013 (Version: 16.29.0.1830)
Bonjour (Version: 3.0.0.10)
Broadcom Card Reader Driver Installer (Version: 15.4.7.1)
CCleaner (Version: 4.09)
clear.fi Media (Version: 2.01.3112)
clear.fi Photo (Version: 2.01.3109)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dritek Radio Controller (Version: 2.02.2001.0803)
eBay Worldwide (Version: 2.3.0630)
ETDWare PS/2-X64 11.6.16.203_WHQL (Version: 11.6.16.203)
Google Chrome (Version: 32.0.1700.102)
Google Update Helper (Version: 1.3.22.3)
Identity Card (Version: 2.00.3004)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.3347)
Intel® Rapid Storage Technology (Version: 11.5.4.1001)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.1.3.8)
Launch Manager (Version: 7.0.10)
Live Updater (Version: 2.00.3006)
McAfee SiteAdvisor (Version: 3.6.0.187)
McAfee SiteAdvisor (Version: 3.6.176)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
MyWinLocker (Version: 4.0.14.35)
MyWinLocker 4 (Version: 4.0.14.35)
MyWinLocker Suite (Version: 4.0.14.24)
Nero 8 Essentials (Version: 8.3.594)
neroxml (Version: 1.0.0)
Norton Online Backup (Version: 2.2.3.51r)
Norton Online Backup ARA (Version: 4.1.0.14)
Office Addin (Version: 2.01.3202)
Office Addin 2003 (Version: 2.01.3202)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.220)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (Version: 11.41)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6657)
Rosetta Stone Ltd Services (Version: 3.2.21)
Rosetta Stone TOTALe (Version: 4.5.5.0)
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Drive Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio 3 USB Driver Installer (Version: 3.2.0.70701)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64 (Version: 10.0.0)
Shredder (Version: 2.0.8.9)
SoulseekQt
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Visual Studio 2005 Tools for Office Second Edition Runtime
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.30729)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (Version: 1)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 1861.27 MB
Available physical RAM: 790.01 MB
Total Pagefile: 6725.27 MB
Available Pagefile: 5229.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:281.85 GB) (Free:215.75 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TRAVELER
 
Administrator            algmor3yx                clarkjulier              
Guest                    Steve                    
 
 
**** End of log ****
 
 
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.02.01.06
 
Windows 8 x64 NTFS
Internet Explorer 11.0.9600.16476
Steve :: TRAVELER [administrator]
 
Protection: Enabled
 
2/1/2014 12:41:01 PM
mbam-log-2014-02-01 (12-41-01).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 286505
Time elapsed: 10 minute(s), 24 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)





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