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Autorun change mistake, now pc won't start. No restore point.


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#1 amlind

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Posted 31 January 2014 - 11:27 AM

I ran repair and it could not fix the problem on my HP laptop. There were only 3 or so autoruns that I unchecked because I thought they were from a program no longer on the pc.   I have another HP laptop that is a year newer, and I was wondering if there was a way i could do a system restore from the working laptop and use it to recover my laptop that is not working.  They run the same basic programs, I have different personal folders for different work I do.  I would really like to be able to recover the folders on the laptop not working, though I believe I have a backup on an external drive from 3 months ago or so.  I just hoped that because I am running basically identical systems if I could somehow restore the system to the ailing pc from the pc that is working fine.

 

Please help!

 

Amlind



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#2 TsVk!

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Posted 31 January 2014 - 11:55 AM

I know how to recover the files... if you can't fix your OS.



#3 amlind

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Posted 31 January 2014 - 02:36 PM

can you tell me how?  step by step?  do i restore to factory settings?  then recover?  windows won't start at all.



#4 dc3

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Posted 31 January 2014 - 02:52 PM

If the computer won't start, how did you do the repair?

 

If the other computer has the same version of Windows you should be able to copy the files from it.

 

If you used an installation disc to run the startup repair then you should be able to access the Recovery Options.  One of the options there is Command Prompt.  If you open the commands prompt run sfc /scannow.  If you can retrieve the log it generates we can get the file path and the specific file which is missing or corrupt.


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#5 amlind

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Posted 31 January 2014 - 03:04 PM

when the pc starts up it goes to repair pc.  it cannot start up and then gives me the recovery options of 1)restore from an earlier time which I do not have or 2)factory reset.  I made a repair disk from the other pc, which I hoped might work but when I was able to get it to boot up from the disk, it simply gave me the same options.  I have a backup from an earlier time, but I am not sure if it has the entire system or if I did a partial backup, not sure if it has system files on it or not, but I believe it will not give me current files but those files from three months ago--I am speaking of data files that I really want to recover.  I thought if I could put a system restore on a disk that might give me the benefit of a startup without changing my data files.  However, i don't know how to do that.  I don't know any other route to take at this point.  thank you.

 

p.s.  i can get a command prompt on the "sick" pc but i think it is an "x" and I am so long away from having any DOS savvy that this doesn't help me.



#6 dc3

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Posted 31 January 2014 - 03:33 PM

Let's do a Repair Installation, this will not effect your data.  After you have gone through the process I want you to go back and get to step 7b.  In the System Recovery Option choose Command Prompt.  When it opens type in the following.

 

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

 

 

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 31 January 2014 - 03:34 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 amlind

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Posted 31 January 2014 - 05:30 PM

I got a screen that says:

 

startup repair cannot repair this computer automatically

sending more information can help microsoft create solutions

send information about this problem (recommended)

don't send

problem details:

problem signature

problem event name:  startup repair offline

problem signature 1:  6.1.7600.16385

problem signature 2:  6.1.7600.16385

problem signature 3:  unknown.

problem signature 4:  21199684

problem signature 5:  autofailover

problem signature 6:  5

problem signature 7:  norootcause

os version: 6.1.7601.2.1.0.256.1

locale id: 1033

read out privacty statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

if the privacy statement is not available, please read our privacy statement offline:

x;\windows\system32\en-US\erofflps.txt

 

 

 

does this mean that i used a wrong windows system disk?

thank you very much.

 

under this window is a diagnosis and repair details log:

last successful boot time:  1/28/2014 5;24:34 pm (GMT)

number of repair attempts:  5

session details:

system disk - \device\harddisk0

windows direcctory = d:\windows

autochk run = 0

number of root causes 1

 

test performed:

name:  check for  updates

result:  completed successfully.  error code - oxo

time taken - 0 ms

 

test performed:

name: system disk test

result:  completed successfully error code = 0x0

time taken - 0 ms

 

test performed:

name:  disk failure diagnosis

result:  completed successfully.  error code 0x0

time taken = 47 ms

 

test performed:

name:  disk metadata test

result:  completed successfully.  error code 0x0

time taken = 16 ms

 

test performed:

name target OS test

result:  completed successfully. error code = 0x0

time taken = 15 ms

 

test performed:

name volume content check

result completed successfully error code 0x0

time taken = 297 ms

 

test performed:

name:  boot manager diagnosis

result:  completed successfully. error code = oxo

time taken = 62 ms

 

test performed:

name system boot log diagnosis

result: completed successfully.  error code = oxo

time taken = 0 ms

 

test performed 

name:  event log diagnosis

result:  completed successfully.  error code = 0x0

time taken = 94 ms

 

test performed

name:  internal state check

result: completed successfully. error code 0x0

time taken = 93 ms

 

test performed:

name:

boot status test

result:  completed successfully. error code = 0x0

time taken = oxo

 

test performed:

name: setup state check

result: completed successfullyl.  error code = 0x0

time taken = 203 ms

(for sake of space will not type "test performed" or subsequent lines unless different from these ongoing)

 

registry hives test

successful. error code 0x0  time taken 2605 ms

 

windows boot log diagnosis

successful.  error code 0x0   time:  0 ms

 

bugcheck analysis

successful  error code 0x0  time:  640 ms

 

access control check

successful  error code 0x0  time 29796 ms

 

file system test (chkdsk)

successful:  error code 0x0  time:  926163 ms

 

software installation log diagnosis

successfull.  error code 0x0  time:  0ms

 

fallback diagnosis

successful  error code 0x0  0 ms

 

root cause found:
unspecified changes to system configuration might have caused the problem 

session details:

system disk = \device\harddisk0

windows directory = d:windows

autochk run = 0

number of root causes = 1

 

tests performed:

check for updates, successful, error code 0x0  time:  16 ms

system disk test, successful error code 0x0   time:  0 ms

disk failure diagnosis, successful, error code 0x0, time 0 ms

disk metadata test, successful, error code 0x0, time 296 ms

target os test, successful, error code 0x0, time 187 ms

volume content check, successful, error code 0x0, time 203 ms

boot manager diagnosis, successful, error code 0x0, time 0 ms

system boot log diagnosis, successful, error code 0x0, time 16 ms

event log diagnosis, successful, error code 0x0, time 93 ms

internal state check, successful, error code, 0x0 time 0 ms

boot status test, successful, error code 0x0, time 16 ms

setup state check, successful, error code 0x0, time 452 ms

registry hives test, successful, error code 0x0, time 3994 ms

windows boot log diagnosis, successful, error code 0x0, time 0 ms

bugcheck analysis, successful, error code 0x0, time 56301 ms

file system test, successful, error code oxo, time 921327 ms

software installation log diagnosis, successful, error code 0x0, time 0 ms

fallback diagnosis, successful, error code 0x0 time 0 ms

 

root cause found

unspecified changes to system configuration might have caused the problem

session details

system disk = \device\harddisk0

autochk run = 0

number of root causes = 1

 

tests performed

check for updates, successful, ec - 0x0 time 0 ms

disk failure diagnosis, successful 0x0 0 ms

disk metadata test, successful 0x0 31 ms

target os test, successful 0x0 171 ms

volume content check, successful, oxo 234 ms

boot manager diagnosis, successful oxo 0 ms

system boot log diagnosis, successful 0x0  0 ms

event log diagnosis, successful, oxo 110 ms

internal state check, successful oxo 78 ms

boot status test

re

 

 

 

was there anything further i can do on this process as i have started this recommendation?


Edited by amlind, 01 February 2014 - 10:19 AM.


#8 TsVk!

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Posted 31 January 2014 - 06:26 PM

you can use a Linux live disk to copy the important files off your disk, before reformatting.... if you can't get it back up... (i prefer Debian, Ubuntu, Mint)

 

dc3 still might have a nugget to get your system up yet though. Don't despair yet.



#9 amlind

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Posted 31 January 2014 - 08:03 PM

will any of these programs enable me to save my stored emails in my email program?



#10 TsVk!

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Posted 31 January 2014 - 08:26 PM

you will be able to read/write/copy any file... but you will need to know its location.



#11 dc3

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Posted 01 February 2014 - 10:27 AM

It has to be the installation disc.

 

You can download the ISO file from Windows Seven Forums, the link it in the tutorial I posted.


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#12 amlind

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Posted 01 February 2014 - 01:10 PM

i did something wrong above and am starting over.  don't give up on me.

 

ok, i went back and saw i didn't type in the command on the dos prompt.  probably just did a cold boot.  i am sorry.

 

here is the right info:

MICROSOFT WINDOWS [version 6.1.7600]

x:\windows\system32>sfc scannow /offbootdir=c:\ /offwindir=c:\windows

 

microsoft <r> windows <r> resource checker version 6.0

copyright <c> 2006 Microsoft corporation.  all rights reserved

 

scans the integrity of all protected system files and replaces incorrect versions with correct microsoft versions.

 

sfc [scannow] [verifyonly] [scanfile=<file>]  [verifyfile=<file>]

[/offwindir=<offline windows directory. /offbootdir=<offline boot directory>]

/scannow   scans integrity of all protected system files and repairs files with problems when possible

/verifyonly  scans integrity of all protected system files.  no repair operation is performed.

/scanfile     scans integrity of the referenced file, repairs file if problems are identified.  Specify full path <rile>

/verifyfile     Verifies the integrity of the file with full path <file>.  No repair operation is performed.

/offbootdir   For offline repair specify the location of the offline boot directory

offwindir      For offline repair specify the location of the offline windows directory

 

e.g.

sfc   /scannow

sfc   /verifyfile=c:\windows\system32\kernel132.dll

sfc /scanfile=d:\windows\system32\kerknel132.dll /offbootdir=d:\ /offwindir=d:\windows

sfc /verifyonly

 

x:\windows\system32>


Edited by amlind, 01 February 2014 - 01:32 PM.


#13 dc3

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Posted 01 February 2014 - 01:53 PM

Try it again, but just use the command sfc /scannow


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#14 amlind

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Posted 01 February 2014 - 02:33 PM

microsoft <r> windows <r> resource checker version 6.

copyright <c> 2006 microsoft corporation.  all rights reserved.

 

scans the integrity of all protected system files and replaces incorrect versions with correct microsoft versions.  sfc [/scannow] [/verifyonly] [/scanfile=<file>] [/verifyfile=<file>] [/offwindir=<offline windows directory> /offbootdir=<offline boot directory>]

 

/scannow  scans integrity of all protected system files and repairs files with problems when possible

/vieryonly  scans integrity of all protected system files.  No repair operation is performed.

/scanfile  scans integrity of referenced file, repairs file if problems are identified

/verifyfile  verifies the integrity of the file with full path <file>.  No repair operation is performed.

/offbootdir for offline repair specify the location of the offline boot directory

/offwindir  for offline repair specify the location of the offline windows directory.

 

e.g.

sfc /scannow

sfc /verifyfile=c:\windows\system32\kernel32.dll

sfc /scanfile=d:\windows\system32\kernel32.dll /offbootdir=d:\ offwindir=d:\windows

sfc /verifyonly

 

x:\windows\system32>



#15 dc3

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Posted 01 February 2014 - 03:38 PM

Run chkdsk /r from the command prompt.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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