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win32/patched virus infection on Vista system


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#1 wgb55

wgb55

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Posted 30 January 2014 - 11:08 AM

I am running Vista on a Dell Inspiron 1720 IE8

 

This morning AVG detected a Win32/patched virus in 4 locations.  That spread to 8 location fairly quickly.

 

   C;\windows/system32\svchost.exe

   C:\program files\saitek\sd6\software\profileru.exe

   c:\program files\yahoo!\messenger\yahoomessenger.exe

   c:\windows\system32\verclsid.exe

   c:\program files\adobe\reader9.0\reader\reader_st.exe

 

 

Another strange symptom is that I can hear ads running but no indication of where they are coming from, nothing was opened at that time.  

 

AVG says that it cannot delete the files. the AVG code is 0xA001F803

 

Here is the DDS log

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.19088
Run by Bergman Family at 10:51:27 on 2014-01-30
Microsoft® Windows Vista™ Home Premium   6.0.6001.1.1252.1.1033.18.2037.915 [GMT -5:00]
.
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVG\AVG PC Tuneup 2011\BoostSpeed.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVG\AVG2014\avgui.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://forecast.weather.gov/MapClick.php?CityName=Canton&state=GA&site=FFC&lat=34.249&lon=-84.4902
uWindow Title = Internet Explorer provided by Dell
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.yahoo.com/?ilc=8
mDefault_Page_URL = hxxp://www.yahoo.com/?ilc=8
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
uURLSearchHooks: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - <orphaned>
uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
BHO: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - c:\program files\techsmith\snagit 10\SnagitBHO.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\program files\bae\BAE.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Snagit: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - c:\program files\techsmith\snagit 10\SnagitIEAddin.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [AVG-Secure-Search-Update_1113a] c:\users\bergman family\appdata\roaming\avg 1113a campaign\AVG-Secure-Search-Update-1113a.exe /PROMPT /mid=3ef9d1d72017a73b7c85867aa2c1a74a-e54a884ebc1da41719227bcd5c16640da1f2adb4 /CMPID=1113a
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [ProfilerU] c:\program files\saitek\sd6\software\ProfilerU.exe
mRun: [SaiMfd] c:\program files\saitek\sd6\software\SaiMfd.exe
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2014\avgui.exe" /TRAYONLY
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-lsf?lic=OUxTRlJFRS1WUFVaNy1HMkNNWC1SWFBXQS1QM05aSC05RDIwQy0zN1RT"&"inst=NzYtODQ4ODA0OTQ1LVQxLVU5MCsxLVhPMzYrMS1UQjkrMi1OMUQrMS1QTCs5LU4xKzEtUUlYMSs0LVgyMDEwKzItQ0lBMTArMi1UVUcrMw"&"prod=55"&"ver=10.0.1382
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "c:\program files\fiddler2\Fiddler.exe"
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://seomozevents.webex.com/client/T27LB/nbr/ieatgpc1.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 10.0.0.1
TCP: Interfaces\{AD105AB9-FEFD-40E1-A5AF-188789EDB8FB} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{BD1E1697-24F9-44FE-B8CC-935773D46BAD} : DHCPNameServer = 10.0.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - <orphaned>
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - <orphaned>
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~1\google\google~2\GOEC62~1.DLL
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\bergman family\appdata\roaming\mozilla\firefox\profiles\vrs0b5r8.default-1377088923767\
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\users\bergman family\appdata\local\yahoo!\browserplus\2.7.1\plugins\npybrowserplus_2.7.1.dll
FF - plugin: c:\users\bergman family\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-10-24 147768]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-10-31 222520]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-10-1 102712]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-9-10 27448]
R1 Avgdiskx;AVG Disk Driver;c:\windows\system32\drivers\avgdiskx.sys [2013-11-5 120600]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-11-4 209176]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-9-17 22840]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-10-31 176952]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-8-1 193848]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-3-31 37664]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2014\avgwdsvc.exe [2013-9-24 348008]
R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2014\avgidsagent.exe [2013-11-11 3478544]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-9-5 171680]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-8-17 30192]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
2013-12-11 10:57:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-11 10:57:45 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-06 02:50:48 120600 ----a-w- c:\windows\system32\drivers\avgdiskx.sys
2013-11-05 02:57:30 209176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
.
============= FINISH: 10:52:24.94 ===============
 

Attached Files



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#2 gringo_pr

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Posted 30 January 2014 - 12:09 PM



Hello wgb55

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 wgb55

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Posted 30 January 2014 - 01:01 PM

I am unable to download the Malwarebytes Anti-Rootkit

The new window opens and I click the message at the top to download.  the page just stays blank.



#4 gringo_pr

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Posted 30 January 2014 - 02:11 PM

Hello

try from another computer and I want that run first


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 wgb55

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Posted 30 January 2014 - 02:54 PM

I am confused.  How does loading the software on another computer help me fix the broken one?

 

By the way. I was going to check the download folder on the broken comp just incase the tool downloaded.  I cannot open any of my folders, document, pictures....



#6 gringo_pr

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Posted 30 January 2014 - 05:25 PM

download from a good computer and move it to the infected computer


gringo
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#7 wgb55

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Posted 30 January 2014 - 07:21 PM

HI there.  i have the tool downloaded on to a flash drive.  But I cannot get to it.  Like I mentioned earlier, I can not access any of my folders.  Ther are there, I can see them from an application such as Word. 

 

There must be another way to get to the folders but I do not know how,  some dos dot command or something.



#8 gringo_pr

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Posted 30 January 2014 - 10:43 PM

Hello wgb55

OK so what happens when you try and access the flash drive, have you tried in safe mode?

Gringo
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#9 wgb55

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Posted 31 January 2014 - 08:00 AM

That is the issue right now. I can not reach the any drive (c:, d:, or flash) or folders.  When I click the windows button (lower left corner) the pop up shows that has the application icons and a list of folders (documents, pictures, games,recent....) opens as expected.  Clicking on an application icon works as expected.  However, when I click on one of the folders nothing happends.  

 

I have not tred safe mode. I am not sure how to do that.



#10 wgb55

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Posted 31 January 2014 - 12:30 PM

I managed to reach the flashdrive by going into safe mode.  I was unable to download  RogueKiller for 32bit.  IE was saying the page cannot be found.

 

I ran Malwarebytes Anti-Rootkit and it seems to have done the trick.  I am no longer getting the virus found message from my avg software.  I am still unable to access the roguekiller tool.

 

 

 

 


Edited by wgb55, 31 January 2014 - 01:53 PM.


#11 gringo_pr

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Posted 31 January 2014 - 03:54 PM


Hello wgb55

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#12 wgb55

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Posted 31 January 2014 - 05:26 PM

Everything seems to be running as expected.  I am seeing no virus warnings.  Here is the log.

 

ComboFix 14-01-29.01 - Bergman Family 01/31/2014  16:58:39.1.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6001.1.1252.1.1033.18.2037.1070 [GMT -5:00]
Running from: c:\users\Bergman Family\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Bergman Family\GoToAssistDownloadHelper.exe
c:\windows\Installer\{7F0C4457-8E64-491B-8D7B-991504365D1E}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-28 to 2014-01-31  )))))))))))))))))))))))))))))))
.
.
2014-01-31 22:11 . 2014-01-31 22:11 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-01-31 22:11 . 2014-01-31 22:11 -------- d-----w- c:\users\Test\AppData\Local\temp
2014-01-31 17:42 . 2014-01-31 18:36 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-01-31 17:42 . 2014-01-31 17:42 107224 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-01-31 17:41 . 2014-01-31 18:49 75480 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-11 10:57 . 2012-06-12 00:42 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-12-11 10:57 . 2011-06-05 23:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-06 02:50 . 2013-11-06 02:50 120600 ----a-w- c:\windows\system32\drivers\avgdiskx.sys
2013-11-05 02:57 . 2013-11-05 02:57 209176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2010-07-30 23:46 . 2013-12-20 07:28 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}"= "c:\program files\Yahoo!\Companion\Installs\cpn5\yt.dll" [2013-04-01 1500440]
.
[HKEY_CLASSES_ROOT\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}]
[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin.1]
[HKEY_CLASSES_ROOT\TypeLib\{003028C2-EA1C-4676-A316-B5CB50917002}]
[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2013-11-14 20584608]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2012-05-25 6595928]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2007-04-18 159744]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-05-16 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-05-16 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-05-16 133912]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-04-16 184320]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-30 30192]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Elements 5.0\apdproxy.exe" [2006-12-22 67752]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]
"ProfilerU"="c:\program files\Saitek\SD6\Software\ProfilerU.exe" [2009-10-22 237568]
"SaiMfd"="c:\program files\Saitek\SD6\Software\SaiMfd.exe" [2009-10-22 131072]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2011-03-04 948880]
"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-06-25 405504]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-01-16 421736]
"LWS"="c:\program files\Logitech\LWS\Webcam Software\LWS.exe" [2011-08-12 205336]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-12-19 41208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"AVG_UI"="c:\program files\AVG\AVG2014\avgui.exe" [2013-11-08 4956176]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"AvgUninstallURL"="start http://www.avg.com/ww.special-uninstallation-feedback-lsf?lic=OUxTRlJFRS1WUFVaNy1HMkNNWC1SWFBXQS1QM05aSC05RDIwQy0zN1RT&inst=NzYtODQ4ODA0OTQ1LVQxLVU5MCsxLVhPMzYrMS1UQjkrMi1OMUQrMS1QTCs5LU4xKzEtUUlYMSs0LVgyMDEwKzItQ0lBMTArMi1UVUcrMw&prod=55&ver=10.0.1382" [?]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-8-17 50688]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-31 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-06-12 10:57]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://forecast.weather.gov/MapClick.php?CityName=Canton&state=GA&site=FFC&lat=34.249&lon=-84.4902
mStart Page = hxxp://www.yahoo.com/?ilc=8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
Trusted Zone: autotrader.com\www
Trusted Zone: facebook.com\www
Trusted Zone: google.com\www
Trusted Zone: jumpstart.com\www
Trusted Zone: microstrategy.com\resource
Trusted Zone: select2perform.com\www
TCP: DhcpNameServer = 10.0.0.1
FF - ProfilePath - c:\users\Bergman Family\AppData\Roaming\Mozilla\Firefox\Profiles\vrs0b5r8.default-1377088923767\
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-AVG-Secure-Search-Update_1113a - c:\users\Bergman Family\AppData\Roaming\AVG 1113a Campaign\AVG-Secure-Search-Update-1113a.exe
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\QuickSet.lnk - (no file)
Notify-GoToAssist - c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll
AddRemove-UnityWebPlayer - c:\users\Bergman Family\AppData\Local\Unity\WebPlayer\Uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2014-01-31 17:12
Windows 6.0.6001 Service Pack 1 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(4104)
c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
Completion time: 2014-01-31  17:16:44
ComboFix-quarantined-files.txt  2014-01-31 22:16
.
Pre-Run: 56,754,184,192 bytes free
Post-Run: 58,029,301,760 bytes free
.
- - End Of File - - B7AB57D760D0DCB02A7C6A1DBBC8E4BC
5C616939100B85E558DA92B899A0FC36
 



#13 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 01 February 2014 - 06:05 AM


Hello wgb55

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 wgb55

wgb55
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Posted 01 February 2014 - 07:55 AM

Everything still operating as expected.  No issues.

 

Are these tools something I should run on my other computer to be sure it is clean as well?

 

Here is the log.

 

ComboFix 14-02-01.01 - Bergman Family 02/01/2014   7:35.2.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6001.1.1252.1.1033.18.2037.1111 [GMT -5:00]
Running from: c:\users\Bergman Family\Desktop\ComboFix.exe
Command switches used :: c:\users\Bergman Family\Desktop\CFScript.txt
AV: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Bergman Family\AppData\Local\assembly\tmp
c:\windows\system32\Cache
c:\windows\system32\Cache\03ff12a5fcedc367.fb
c:\windows\system32\Cache\075884af680ff6dc.fb
c:\windows\system32\Cache\227113dfa1ca894d.fb
c:\windows\system32\Cache\3d1cd913035fedbb.fb
c:\windows\system32\Cache\49fbbc5a8678d502.fb
c:\windows\system32\Cache\5c54eb1a1655b076.fb
c:\windows\system32\Cache\613e8ce7ab7106af.fb
c:\windows\system32\Cache\633a76311867bd11.fb
c:\windows\system32\Cache\63adfb7ff852ace2.fb
c:\windows\system32\Cache\691f14230153a9e1.fb
c:\windows\system32\Cache\6cb409d7ac73d9f1.fb
c:\windows\system32\Cache\7560b3aae4e8d5c2.fb
c:\windows\system32\Cache\75c4f90ecefaa0c8.fb
c:\windows\system32\Cache\7614bd6cfa99e546.fb
c:\windows\system32\Cache\77664b6ccc36be9f.fb
c:\windows\system32\Cache\881b3593316772f0.fb
c:\windows\system32\Cache\98657d0579ae1930.fb
c:\windows\system32\Cache\ad4b55ce6365f334.fb
c:\windows\system32\Cache\c4e10d1be905349b.fb
c:\windows\system32\Cache\d17a5eecdb8cceed.fb
c:\windows\system32\Cache\d5c0f4e7bbe35bf3.fb
c:\windows\system32\Cache\d9ca663388d21ec0.fb
c:\windows\system32\Cache\f2cda51fd108941f.fb
c:\windows\system32\Cache\f34d8db84131d925.fb
c:\windows\system32\Cache\fcb12c84aeee7971.fb
.
.
(((((((((((((((((((((((((   Files Created from 2014-01-01 to 2014-02-01  )))))))))))))))))))))))))))))))
.
.
2014-02-01 12:46 . 2014-02-01 12:46 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2014-02-01 12:46 . 2014-02-01 12:46 -------- d-----w- c:\users\Test\AppData\Local\temp
2014-02-01 12:46 . 2014-02-01 12:46 -------- d-----w- c:\users\TEMP\AppData\Local\temp
2014-02-01 12:46 . 2014-02-01 12:46 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-01-31 17:42 . 2014-01-31 18:36 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-01-31 17:42 . 2014-01-31 17:42 107224 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-01-31 17:41 . 2014-01-31 18:49 75480 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-11 10:57 . 2012-06-12 00:42 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-12-11 10:57 . 2011-06-05 23:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-06 02:50 . 2013-11-06 02:50 120600 ----a-w- c:\windows\system32\drivers\avgdiskx.sys
2013-11-05 02:57 . 2013-11-05 02:57 209176 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2010-07-30 23:46 . 2013-12-20 07:28 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}"= "c:\program files\Yahoo!\Companion\Installs\cpn5\yt.dll" [2013-04-01 1500440]
.
[HKEY_CLASSES_ROOT\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}]
[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin.1]
[HKEY_CLASSES_ROOT\TypeLib\{003028C2-EA1C-4676-A316-B5CB50917002}]
[HKEY_CLASSES_ROOT\yt.YTNavAssistPlugin]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2013-11-14 20584608]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2012-05-25 6595928]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2007-04-18 159744]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-05-16 138008]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-05-16 154392]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-05-16 133912]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-04-16 184320]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-30 30192]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Elements 5.0\apdproxy.exe" [2006-12-22 67752]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]
"ProfilerU"="c:\program files\Saitek\SD6\Software\ProfilerU.exe" [2009-10-22 237568]
"SaiMfd"="c:\program files\Saitek\SD6\Software\SaiMfd.exe" [2009-10-22 131072]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2011-03-04 948880]
"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-06-25 405504]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-01-16 421736]
"LWS"="c:\program files\Logitech\LWS\Webcam Software\LWS.exe" [2011-08-12 205336]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-12-19 41208]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"AVG_UI"="c:\program files\AVG\AVG2014\avgui.exe" [2013-11-08 4956176]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"AvgUninstallURL"="start http://www.avg.com/ww.special-uninstallation-feedback-lsf?lic=OUxTRlJFRS1WUFVaNy1HMkNNWC1SWFBXQS1QM05aSC05RDIwQy0zN1RT&inst=NzYtODQ4ODA0OTQ1LVQxLVU5MCsxLVhPMzYrMS1UQjkrMi1OMUQrMS1QTCs5LU4xKzEtUUlYMSs0LVgyMDEwKzItQ0lBMTArMi1UVUcrMw&prod=55&ver=10.0.1382" [?]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-8-17 50688]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
Contents of the 'Scheduled Tasks' folder
.
2014-02-01 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-06-12 10:57]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://forecast.weather.gov/MapClick.php?CityName=Canton&state=GA&site=FFC&lat=34.249&lon=-84.4902
mStart Page = hxxp://www.yahoo.com/?ilc=8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
Trusted Zone: autotrader.com\www
Trusted Zone: facebook.com\www
Trusted Zone: google.com\www
Trusted Zone: jumpstart.com\www
Trusted Zone: microstrategy.com\resource
Trusted Zone: select2perform.com\www
TCP: DhcpNameServer = 10.0.0.1
FF - ProfilePath - c:\users\Bergman Family\AppData\Roaming\Mozilla\Firefox\Profiles\vrs0b5r8.default-1377088923767\
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2014-02-01 07:46
Windows 6.0.6001 Service Pack 1 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2014-02-01  07:48:32
ComboFix-quarantined-files.txt  2014-02-01 12:48
ComboFix2.txt  2014-01-31 22:16
.
Pre-Run: 58,331,758,592 bytes free
Post-Run: 58,322,604,032 bytes free
.
- - End Of File - - C62D4282C029339D5766BB01A1415FE4
5C616939100B85E558DA92B899A0FC36
 



#15 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:08:23 PM

Posted 01 February 2014 - 08:38 AM



Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader 9.5.4
      Java™ SE Runtime Environment 6


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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