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My laptop is as good as a door stop right now. Virus help please!


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#1 Licorne98

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Posted 29 January 2014 - 10:24 AM

I have an HP Pavilion, Windows 7 Home premium.  At the time my computer contracted its virus, I was running Norton and was up to date.  Apparently, that didn't matter!  I recognized something was wrong immediately and shut it down.  The Internet does NOT work on my doorstop now, nothing can update, and for some reason my audio doesn't work!  I've tried fixing this on my own and despite my best efforts, I'm not a computer superhero and I'm asking for some superhero help!  Consider this the Bat signal.

 

Thank YOU in advance.



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#2 boopme

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Posted 29 January 2014 - 09:29 PM

Hello Licorne

Does it boot to the Desktop?
What is your operating system?

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns


WIN7.. Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
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