I have an HP Pavilion, Windows 7 Home premium. At the time my computer contracted its virus, I was running Norton and was up to date. Apparently, that didn't matter! I recognized something was wrong immediately and shut it down. The Internet does NOT work on my doorstop now, nothing can update, and for some reason my audio doesn't work! I've tried fixing this on my own and despite my best efforts, I'm not a computer superhero and I'm asking for some superhero help! Consider this the Bat signal.
Thank YOU in advance.