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Laptop keeps freezing/crashing.


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#1 Dilwad

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Posted 28 January 2014 - 07:01 PM

Last week my laptop restarted itself for an automatic update and froze during reboot, I didn't notice it had frozen until several hours later and I hard reset it. Since then it freezes every time I use it, it usually doesn't last more than a few minutes. It freezes no matter what I'm doing, in the startup screen, log-in screen, normal & safety mode, during scans, and when I'm not doing anything at all. My Google Chrome had been acting up (my extensions disappeared and were replaced with 3rd party extensions that installed themselves), so I assumed I got malware or something from Chrome. I uninstalled it and installed Firefox which I'm using right now. Then I ran Malwarebytes and it found several things which I quarantined and deleted. I ran Secunia PSI and FileHippo to make sure my stuff was up to date and nothing was clashing, and I also ran CCleaner, IObit System Care, and IObit SmartDefrag. It seems more stable now but it still keeps freezing and I can't figure out why.

 

Edit: I ran MBRCheck and it froze during it, but this is what I got if that helps:

 

MBRCheck, version 1.2.3
© 2010, AD

Command-line:            
Windows Version:        Windows 7 Home Premium Edition
Windows Information:        Service Pack 1 (build 7601), 64-bit
Base Board Manufacturer:    Hewlett-Packard
BIOS Manufacturer:        Hewlett-Packard
System Manufacturer:        Hewlett-Packard
System Product Name:        Presario CQ62 Notebook PC
Logical Drives Mask:        0x0000007c

Kernel Drivers (total 176):
  0x02062000 \SystemRoot\system32\ntoskrnl.exe
  0x02019000 \SystemRoot\system32\hal.dll
  0x00BBE000 \SystemRoot\system32\kdcom.dll
  0x00C97000 \SystemRoot\system32\mcupdate_AuthenticAMD.dll
  0x00CA4000 \SystemRoot\system32\PSHED.dll
  0x00CB8000 \SystemRoot\system32\CLFS.SYS
  0x00D16000 \SystemRoot\system32\CI.dll
  0x00EF5000 \SystemRoot\system32\drivers\Wdf01000.sys
  0x00FB7000 \SystemRoot\system32\drivers\WDFLDR.SYS
  0x0107C000 \SystemRoot\System32\Drivers\sptd.sys
  0x01000000 \SystemRoot\system32\drivers\ACPI.sys
  0x01057000 \SystemRoot\system32\drivers\WMILIB.SYS
  0x01060000 \SystemRoot\system32\drivers\msisadrv.sys
  0x0106A000 \SystemRoot\system32\drivers\vdrvroot.sys
  0x00FC7000 \SystemRoot\system32\drivers\pci.sys
  0x00E00000 \SystemRoot\System32\drivers\partmgr.sys
  0x011F0000 \SystemRoot\system32\DRIVERS\compbatt.sys
  0x00E15000 \SystemRoot\system32\DRIVERS\BATTC.SYS
  0x00E21000 \SystemRoot\system32\drivers\volmgr.sys
  0x00E36000 \SystemRoot\System32\drivers\volmgrx.sys
  0x00E92000 \SystemRoot\System32\drivers\mountmgr.sys
  0x00EAC000 \SystemRoot\system32\drivers\atapi.sys
  0x00EB5000 \SystemRoot\system32\drivers\ataport.SYS
  0x00EDF000 \SystemRoot\system32\drivers\msahci.sys
  0x00DD6000 \SystemRoot\system32\drivers\PCIIDEX.SYS
  0x00DE6000 \SystemRoot\system32\DRIVERS\amdsata.sys
  0x00C00000 \SystemRoot\system32\DRIVERS\storport.sys
  0x00EEA000 \SystemRoot\system32\DRIVERS\amdxata.sys
  0x012B4000 \SystemRoot\system32\drivers\fltmgr.sys
  0x01300000 \SystemRoot\system32\drivers\fileinfo.sys
  0x01420000 \SystemRoot\System32\Drivers\Ntfs.sys
  0x01351000 \SystemRoot\System32\Drivers\msrpc.sys
  0x015C2000 \SystemRoot\System32\Drivers\ksecdd.sys
  0x01200000 \SystemRoot\System32\Drivers\cng.sys
  0x015DD000 \SystemRoot\System32\drivers\pcw.sys
  0x015EE000 \SystemRoot\System32\Drivers\Fs_Rec.sys
  0x0163F000 \SystemRoot\system32\drivers\ndis.sys
  0x01731000 \SystemRoot\system32\drivers\NETIO.SYS
  0x01791000 \SystemRoot\System32\Drivers\ksecpkg.sys
  0x01801000 \SystemRoot\System32\drivers\tcpip.sys
  0x013AF000 \SystemRoot\System32\drivers\fwpkclnt.sys
  0x01A3E000 \SystemRoot\system32\drivers\volsnap.sys
  0x01A92000 \SystemRoot\System32\Drivers\SmartDefragDriver.sys
  0x01A99000 \SystemRoot\System32\drivers\rdyboost.sys
  0x01AD3000 \SystemRoot\System32\Drivers\mup.sys
  0x01AE5000 \SystemRoot\System32\drivers\hwpolicy.sys
  0x01AEE000 \SystemRoot\System32\DRIVERS\fvevol.sys
  0x01B28000 \SystemRoot\system32\DRIVERS\disk.sys
  0x01B3E000 \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
  0x01B6E000 \SystemRoot\system32\DRIVERS\AtiPcie.sys
  0x01B92000 \SystemRoot\System32\Drivers\Null.SYS
  0x01B9B000 \SystemRoot\System32\Drivers\Beep.SYS
  0x01BA2000 \SystemRoot\System32\drivers\vga.sys
  0x01BB0000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
  0x01BD5000 \SystemRoot\System32\drivers\watchdog.sys
  0x01BE5000 \SystemRoot\system32\drivers\rdpencdd.sys
  0x01BEE000 \SystemRoot\System32\Drivers\Msfs.SYS
  0x01A00000 \SystemRoot\System32\Drivers\Npfs.SYS
  0x01A11000 \SystemRoot\system32\DRIVERS\tdx.sys
  0x01B76000 \SystemRoot\system32\DRIVERS\TDI.SYS
  0x02A08000 \SystemRoot\system32\drivers\afd.sys
  0x02A91000 \SystemRoot\System32\DRIVERS\netbt.sys
  0x02AD6000 \SystemRoot\system32\DRIVERS\wfplwf.sys
  0x02ADF000 \SystemRoot\system32\DRIVERS\pacer.sys
  0x02B05000 \SystemRoot\system32\DRIVERS\vwififlt.sys
  0x02B1B000 \SystemRoot\system32\DRIVERS\netbios.sys
  0x02B2A000 \SystemRoot\system32\DRIVERS\rdbss.sys
  0x02B7B000 \SystemRoot\system32\drivers\nsiproxy.sys
  0x02B87000 \SystemRoot\System32\Drivers\dfsc.sys
  0x02BA5000 \SystemRoot\system32\DRIVERS\tunnel.sys
  0x02E07000 \SystemRoot\system32\DRIVERS\athrx.sys
  0x031B2000 \SystemRoot\System32\Drivers\fastfat.SYS
  0x031E8000 \SystemRoot\system32\DRIVERS\vwifibus.sys
  0x02C5B000 \SystemRoot\system32\DRIVERS\Rt64win7.sys
  0x02CE0000 \SystemRoot\system32\DRIVERS\cdrom.sys
  0x02D0A000 \SystemRoot\system32\DRIVERS\usbohci.sys
  0x02D15000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
  0x02D6B000 \SystemRoot\system32\DRIVERS\usbfilter.sys
  0x02D78000 \SystemRoot\system32\DRIVERS\usbehci.sys
  0x02D8A000 \SystemRoot\system32\drivers\HDAudBus.sys
  0x02DAE000 \SystemRoot\system32\DRIVERS\i8042prt.sys
  0x02DCC000 \SystemRoot\system32\DRIVERS\kbdclass.sys
  0x0320D000 \SystemRoot\system32\DRIVERS\SynTP.sys
  0x03274000 \SystemRoot\system32\DRIVERS\USBD.SYS
  0x03276000 \SystemRoot\system32\DRIVERS\mouclass.sys
  0x03285000 \SystemRoot\system32\drivers\wmiacpi.sys
  0x0328E000 \SystemRoot\system32\DRIVERS\blbdrive.sys
  0x0329F000 \SystemRoot\system32\drivers\CompositeBus.sys
  0x032AF000 \SystemRoot\system32\DRIVERS\walvhid.sys
  0x032B1000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
  0x032CA000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
  0x032D3000 \SystemRoot\system32\drivers\mssmbios.sys
  0x032DE000 \SystemRoot\system32\DRIVERS\AgileVpn.sys
  0x032F4000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
  0x03318000 \SystemRoot\system32\DRIVERS\ndistapi.sys
  0x03324000 \SystemRoot\system32\DRIVERS\ndiswan.sys
  0x03353000 \SystemRoot\system32\DRIVERS\raspppoe.sys
  0x0336E000 \SystemRoot\system32\DRIVERS\raspptp.sys
  0x0338F000 \SystemRoot\system32\DRIVERS\rassstp.sys
  0x033A9000 \SystemRoot\system32\drivers\termdd.sys
  0x033BD000 \SystemRoot\system32\DRIVERS\VClone.sys
  0x033CC000 \SystemRoot\system32\DRIVERS\SCSIPORT.SYS
  0x033FB000 \SystemRoot\system32\drivers\swenum.sys
  0x02C00000 \SystemRoot\system32\drivers\ks.sys
  0x03200000 \SystemRoot\system32\drivers\WmBEnum.sys
  0x02C43000 \SystemRoot\system32\drivers\WmXlCore.sys
  0x02DDB000 \SystemRoot\system32\DRIVERS\umbus.sys
  0x03C70000 \SystemRoot\system32\DRIVERS\usbhub.sys
  0x03CCA000 \SystemRoot\system32\DRIVERS\mouhid.sys
  0x03CD7000 \SystemRoot\system32\DRIVERS\moufiltr.sys
  0x03CDF000 \SystemRoot\System32\Drivers\NDProxy.SYS
  0x00020000 \SystemRoot\System32\win32k.sys
  0x03D02000 \SystemRoot\System32\drivers\Dxapi.sys
  0x004B0000 \SystemRoot\System32\drivers\dxg.sys
  0x00660000 \SystemRoot\System32\TSDDD.dll
  0x00880000 \SystemRoot\System32\framebuf.dll
  0x00B00000 \SystemRoot\System32\ATMFD.DLL
  0x03D0E000 \SystemRoot\system32\DRIVERS\nwifi.sys
  0x03D61000 \SystemRoot\system32\DRIVERS\ndisuio.sys
  0x03D74000 \SystemRoot\system32\DRIVERS\bowser.sys
  0x03D92000 \SystemRoot\System32\drivers\mpsdrv.sys
  0x03DAA000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
  0x03DD7000 \SystemRoot\system32\DRIVERS\vwifimp.sys
  0x03C00000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
  0x02BCB000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
  0x03C4E000 \SystemRoot\system32\DRIVERS\usbccgp.sys
  0x03DE1000 \SystemRoot\system32\DRIVERS\dc3d.sys
  0x03CF4000 \SystemRoot\system32\DRIVERS\hidusb.sys
  0x02DED000 \SystemRoot\system32\DRIVERS\point64.sys
  0x02BEF000 \SystemRoot\system32\DRIVERS\kbdhid.sys
  0x77A00000 \Windows\System32\ntdll.dll
  0x47CB0000 \Windows\System32\smss.exe
  0xFFD20000 \Windows\System32\apisetschema.dll
  0xFFE40000 \Windows\System32\autochk.exe
  0xFFAD0000 \Windows\System32\wininet.dll
  0xFFA00000 \Windows\System32\usp10.dll
  0xFF9A0000 \Windows\System32\Wldap32.dll
  0xFF950000 \Windows\System32\ws2_32.dll
  0xFF940000 \Windows\System32\lpk.dll
  0xFF810000 \Windows\System32\rpcrt4.dll
  0xFF770000 \Windows\System32\clbcatq.dll
  0xFE9E0000 \Windows\System32\shell32.dll
  0xFE800000 \Windows\System32\setupapi.dll
  0x778E0000 \Windows\System32\kernel32.dll
  0xFE780000 \Windows\System32\shlwapi.dll
  0xFE700000 \Windows\System32\difxapi.dll
  0xFE6D0000 \Windows\System32\imm32.dll
  0xFE5F0000 \Windows\System32\oleaut32.dll
  0xFE4E0000 \Windows\System32\msctf.dll
  0xFE4C0000 \Windows\System32\imagehlp.dll
  0xFE360000 \Windows\System32\urlmon.dll
  0xFE340000 \Windows\System32\sechost.dll
  0xFE2D0000 \Windows\System32\gdi32.dll
  0xFE230000 \Windows\System32\comdlg32.dll
  0xFE020000 \Windows\System32\ole32.dll
  0xFDF80000 \Windows\System32\msvcrt.dll
  0xFDCD0000 \Windows\System32\iertutil.dll
  0x77BD0000 \Windows\System32\psapi.dll
  0xFDCC0000 \Windows\System32\nsi.dll
  0x777E0000 \Windows\System32\user32.dll
  0x77BC0000 \Windows\System32\normaliz.dll
  0xFDBE0000 \Windows\System32\advapi32.dll
  0xFDBD0000 \Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
  0xFDBB0000 \Windows\System32\devobj.dll
  0xFDBA0000 \Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
  0xFDB90000 \Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
  0xFDB80000 \Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
  0xFDB10000 \Windows\System32\KernelBase.dll
  0xFD9A0000 \Windows\System32\crypt32.dll
  0xFD990000 \Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
  0xFD980000 \Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
  0xFD940000 \Windows\System32\wintrust.dll
  0xFD8A0000 \Windows\System32\comctl32.dll
  0xFD860000 \Windows\System32\cfgmgr32.dll
  0xFD850000 \Windows\System32\msasn1.dll
  0x75F70000 \Windows\SysWOW64\normaliz.dll

Processes (total 29):
       0 System Idle Process
       4 System
     248 C:\Windows\System32\smss.exe
     400 csrss.exe
     436 csrss.exe
     444 C:\Windows\System32\wininit.exe
     476 C:\Windows\System32\winlogon.exe
     532 C:\Windows\System32\services.exe
     540 C:\Windows\System32\lsass.exe
     548 C:\Windows\System32\lsm.exe
     644 C:\Windows\System32\svchost.exe
     720 C:\Windows\System32\svchost.exe
     808 C:\Program Files\Microsoft Security Client\MsMpEng.exe
     876 C:\Windows\System32\svchost.exe
     912 C:\Windows\System32\svchost.exe
     948 C:\Windows\System32\svchost.exe
     980 C:\Windows\System32\svchost.exe
    1008 C:\Windows\System32\svchost.exe
     632 C:\Windows\System32\wisptis.exe
    1032 C:\Windows\System32\svchost.exe
    1360 C:\Windows\System32\wisptis.exe
    1424 C:\Windows\explorer.exe
    1500 C:\Windows\System32\svchost.exe
    1520 C:\Windows\System32\ctfmon.exe
    1708 C:\Windows\HelpPane.exe
    1908 C:\Windows\System32\dllhost.exe
    1792 C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    2828 C:\Users\Dilweed\Downloads\MBRCheck.exe
    2616 C:\Windows\System32\conhost.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`0c800000  (NTFS)
\\.\D: --> \\.\PhysicalDrive0 at offset 0x00000036`c9800000  (NTFS)
\\.\E: --> \\.\PhysicalDrive0 at offset 0x0000003a`32300000  (FAT32)

PhysicalDrive0 Model Number: HitachiHTS725025A9A364, Rev: PC2OC72E

      Size  Device Name          MBR Status
  --------------------------------------------
    232 GB  \\.\PhysicalDrive0   Unknown MBR code
            SHA1: A807746E00FC4A462E2C8C312996EA2460287457


Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:


Edited by Dilwad, 28 January 2014 - 07:27 PM.


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#2 Chris Cosgrove

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Posted 28 January 2014 - 07:38 PM

Have you tried doing a system restore to a point before this update that has gone wrong, since this seems to have been the start of your problems ? 'Start - control panel - Recovery - Open system restore' and take it from there.

 

On the dialogue box that opens you will be offered one restore point, the latest, but at the bottom of the box there is a button to see more restore points. Make sure you choose one that dates from before this problem started. This will of course remove any updates from that point in time, but you will then be able to install them individually so as to isolate the one that caused the problem. This may require that you temporarily change your update settings to 'Notify me, but let me choose the updates to install'. 'Control panel - Windows update', then 'Update settings' on the left had side of the box..

 

It is also worth doing a Malwarebytes scan from 'Safe mode'. If you are in any doubt as to whether or not your computer is still infected then I suggest you post in the 'Am I infected' section of BC. If you are not 100% sure that your computer is clean, then your efforts at sorting out your computer problems are largely going to be wasted.

 

Chris Cosgrove



#3 Dilwad

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Posted 29 January 2014 - 07:23 PM

I don't have any restore points from before the problem started.

I did a full scan and Malwarebytes didn't find anything, but I'll ask in the forum you mentioned to be sure, thanks.



#4 hamluis

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Posted 29 January 2014 - 09:46 PM

I suggest uninstall all Iobit programs and similar ones.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Louis






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