This Windows 8 ASUS laptop was brought to me when the internet stopped working, and of course the first thing I did was check for malware and remove it. I'm very confident that the malware is gone but I haven't been able to access the internet with the laptop yet.
Here are some things I've already attempted.
In the Command Prompt (Admin) window, I typed each of these and afterwards restarted computer. No success.
Went back to Command Prompt (Admin) and typed in:
netsh int ip reset reset.log
(Result was Global, Interface, Neighbor, and Path all reset but the fifth line reads--)
Resetting , failed.
Access is denied.
Resetting , OK!
netsh winsock reset catalog
Restarted computer, still no access.
I uninstalled the antivirus she had that I'd never heard of; no access. I disabled the firewall to see if its settings were causing it; no access. I uninstalled and reinstalled the driver for the wireless card. I still get no access either wirelessly or by Ethernet cable. I went into windows firewall and found that IE and Firefox had no permission, added them and still no access.
I'm willing to retry any and all of these again in pursuit of the problem.
Edited by CuriousMin, 28 January 2014 - 04:50 PM.