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Wireless Internet does not work HELP! Pictures included.


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#1 Ram036

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Posted 28 January 2014 - 02:26 PM

I need help trying to get my Internet working on my Toshiba laptop. I uninstalled some programs on my laptop and now my Internet is not working. I restored my laptop to yesterday because it was working yesterday but its still not working.

Once connected I get an error saying "run time" error. Please help me figure out why it's not working.

Thanks,
Trey

Attached Files


Edited by Ram036, 28 January 2014 - 04:30 PM.


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#2 Greg62702

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Posted 28 January 2014 - 03:27 PM

Instead of using your camera phone, use the Snippit tool that is built into Windows 7 & 8.x.  As for third picture, I am guessing that it is Motorola hotspot software that is the issue.  Your wireless adapter is not the issue, it is the software that you loaded on your computer, that is the issue.  Post the model# of your Toshiba.

 

Also are you trying to connect to a wireless router, wireless Access Point, or a Hot Spot in or outside of your home.  If you loaded any kind of software that came with the product, uninstall it, and any third party Internet Security/Firewall software and you will most likely find your issue disappear.



#3 CaveDweller2

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Posted 28 January 2014 - 03:34 PM

You have WAY bigger problems than your internet connection........your world is upside down OMG!  :tophat:


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#4 Ram036

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Posted 28 January 2014 - 03:38 PM

I have a Toshiba Satellite L305 model. With windows Vista. And I have a wireless router that works great on my phone and ipad but is not working on my laptop.

Regards

#5 Netghost56

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Posted 28 January 2014 - 03:59 PM

Here is the WIFI page for Toshiba.

 

Could you provide a list of the apps you removed?



#6 Ram036

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Posted 28 January 2014 - 04:32 PM

I could not post the picture in a new reply, so I added two pictures of all the programs I currently have in my first post.

Thanks for all the help.

#7 Netghost56

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Posted 28 January 2014 - 04:36 PM

I see what you currently have, but I want to know what apps your removed.



#8 Ram036

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Posted 28 January 2014 - 04:40 PM

I restored my laptop so it has all the original apps back. But the Internet won't fully connect. And i am not sure why.

#9 Netghost56

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Posted 28 January 2014 - 04:44 PM

If you have uninstalled apps, restoring won't reinstall them. Anything that is deleted is deleted for good.



#10 Netghost56

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Posted 28 January 2014 - 04:45 PM

Seeing that you have a Realtek driver, you might need to open your Network properties and make sure your Wifi is running off the correct driver.



#11 Ram036

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Posted 28 January 2014 - 05:16 PM

I just checked and it is running off of realtek.

#12 Netghost56

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Posted 28 January 2014 - 05:18 PM

You could try uninstalling the driver (through Device Manager) and letting Windows pick the driver it prefers.



#13 Greg62702

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Posted 28 January 2014 - 05:23 PM

If you have uninstalled apps, restoring won't reinstall them. Anything that is deleted is deleted for good.

Actually not.  Toshiba includes an App installer with their OEM installs, unless he uninstalled that.  Only thing he can do at this time, is save any documents, pictures, music, videos on a USB Pocket Drive or DVD, and do a complete reinstall if they deleted at whim a lot of needed software.

 

Of course, reinstalling the driver from support.toshiba.com may work for them.


Edited by Greg62702, 28 January 2014 - 05:24 PM.


#14 Netghost56

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Posted 28 January 2014 - 05:31 PM

 

If you have uninstalled apps, restoring won't reinstall them. Anything that is deleted is deleted for good.

Actually not.  Toshiba includes an App installer with their OEM installs, unless he uninstalled that.  Only thing he can do at this time, is save any documents, pictures, music, videos on a USB Pocket Drive or DVD, and do a complete reinstall if they deleted at whim a lot of needed software.

 

Of course, reinstalling the driver from support.toshiba.com may work for them.

 

Yes, there are some exceptions. My guess is that he uninstalled a networking-based app, such as AOL Desktop or Bearshare, and his Wifi needs to be re-setup.

 

I noticed that Realtek Wireless LAN and Wifi Protected Setup is installed, as well as Verizon Wireless. Too many different Wifi apps/drivers could cause conflicts.



#15 Ram036

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Posted 28 January 2014 - 06:30 PM


Actually not.  Toshiba includes an App installer with their OEM installs, unless he deleted that.  Only thing he can do at this time, is save any documents, pictures, music, videos on a USB Pocket Drive or DVD, and do a complete reinstall if they deleted at whim a lot of needed software.
 
Of course, reinstalling the driver from support.toshiba.com may work for them.[/quote]


Do I download the driver from support.toshiba.com to a flash drive then install on the laptop?




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