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Posted 28 January 2014 - 01:08 PM
Posted 28 January 2014 - 03:44 PM
Posted 28 January 2014 - 09:07 PM
Posted 29 January 2014 - 12:54 PM
Hi thanks for your help! I'll post the Rkill log at the end of this post. I'm still not able to run MBAM, in full scan mode the scan starts normally, in the c: partition, then within 3-5 minutes switches to d:, listing no particular folder and giving the junk file names. The scan slows to a crawl and if I try to do anything else on my computer at that point the whole thing freezes up. I was trying to get a screen shot to post and had to do a hard reboot just to get back online to post this.
Just as an aside, I ran a quick scan yesterday after trying to make some changes in the MBam settings and the quick scan looked normal and found nothing.
So... now that I had to restart, should I run Rkill again?
Log from first scan:
Posted 29 January 2014 - 01:22 PM
Hi again, I was able to get a screen grab but can't figure out how to post it... can someone let me know how to upload media? Sorry, I checked the help files but can't find anything. Hopefully not missing something really obvious.
Posted 29 January 2014 - 07:03 PM
Posted 30 January 2014 - 11:25 AM
So sorry, but what I need help with is attaching this image, not creating it... I don't seem to have access to the attachment area for posts which I'm seeing elsewhere on the site. Seems like that feature isn't enabled in this part of the forum, should I repost my issue with a screen shot elsewhere?
Posted 30 January 2014 - 11:33 AM
Posted 30 January 2014 - 11:46 AM
Thanks for your patient explanation I did try that using a photo upload to imgur because I didn't want to create an account anywhere, got too many as it is... when I inserted into the post it didn't look like the link was functioning properly, and now I get that that service isn't allowed? Did the Imageshack account, so here's what my problem looks like. Wondering if this is a MBAM problem? Should I just reinstall it?
Posted 30 January 2014 - 11:52 AM
Posted 31 January 2014 - 09:31 AM
Good morning, sad to report that uninstalling and reinstalling Malwarebytes hasn't changed anything. The weird file names I posted start in full scan mode after about five minutes. Once they've started, I can't do a thing with the computer and have to do a hard reboot. Still no other indications of infection though... not sure what to do.
Posted 31 January 2014 - 11:16 AM
Hi again, you can close this thread and thanks for your help. The problem was Bitlocker, my laptop is a company owned one and they recently encrypted our hard drives. I hadn't run Malwarebytes in awhile and as it turns out it won't run on the encrypted drive but no one seemed to know that until I mentioned my problem to one of our IT people in the course of a separate conversation. Appreciate the time you spent talking me through things!
Posted 31 January 2014 - 02:13 PM
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