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Browser redirects and pop ups


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7 replies to this topic

#1 jlanefwbbc

jlanefwbbc

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Posted 27 January 2014 - 11:07 PM

Hello, thank you in advance for your help!

 

I have been experiencing issues with my laptop for sometime now. I use chrome, but have been getting browser redirects often. Also, in the body of a webpage, certain words will be underlined (like a link), but when I go over them pop ups appear or it takes me to a page. 

 

Also, when we use Google, it sometimes takes is to random pages, rather than the results page. I could not find a name of the malware, etc. But I did run a few programs, as I have read through the "Am I infected" sites and dealt with this sort of thing in the past. I will post the malware bytes log too.

 

Thank you!

 

Attached Files



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#2 gringo_pr

gringo_pr

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Posted 27 January 2014 - 11:54 PM





Hello jlanefwbbc

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I would like you to run this program for me.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 jlanefwbbc

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Posted 01 February 2014 - 03:43 PM

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-02-2014 04
Ran by admin (administrator) on COMPUTER1 on 01-02-2014 15:39:54
Running from C:\Users\admin\Downloads
Windows 8 (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Normal
 
The only official download link for FRST:
Download link from any site other than Bleeping Computer is unpermitted or outdated.
 
==================== Processes (Whitelisted) =================
 
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Acer Incorporated) C:\Program Files (x86)\Acer\Acer Cloud\CCDMonitorService.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\dsiwmis.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
(NTI Corporation) C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
(Dritek System INC.) C:\Windows\RfBtnSvc64.exe
(Atheros) C:\Program Files (x86)\Qualcomm Atheros\Ath_WlanAgent.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LMutilps32.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LManager.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
(Intel Corporation) C:\Windows\System32\igfxext.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Acer Incorporated) C:\Program Files\Acer\Acer Power Management\ePowerTray.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrl.exe
(NTI Corporation) C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
(OpenOffice.org) C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
(OpenOffice.org) C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
(Sun Microsystems, Inc.) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(CyberLink) C:\Program Files (x86)\CyberLink\MediaEspresso\DeviceDetector\DeviceDetector.exe
(ELAN Microelectronics Corp.) C:\Program Files\Elantech\ETDCtrlHelper.exe
(Acer Incorporated) C:\Program Files\Acer\Acer Power Management\ePowerSvc.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Acer Incorporated) C:\Program Files\Acer\Acer Power Management\ePowerEvent.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Egis Technology Inc.) C:\Program Files\EgisTec IPS\PmmUpdate.exe
(Microsoft Corporation) C:\Windows\SysWOW64\WWAHost.exe
(Egis Technology Inc.) C:\Program Files\EgisTec IPS\EgisUpdate.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\System32\WWAHost.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowsphotos_16.4.4204.712_x64__8wekyb3d8bbwe\LiveComm.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [RTHDVCPL] - C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [12503184 2012-06-10] (Realtek Semiconductor)
HKLM\...\Run: [ETDCtrl] - C:\Program Files\Elantech\ETDCtrl.exe [2864016 2012-08-10] (ELAN Microelectronics Corp.)
HKLM-x32\...\Run: [BakupManagerTray] - C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe [533568 2012-08-23] (NTI Corporation)
HKLM-x32\...\Run: [LManager] - [x]
HKLM-x32\...\Run: [Norton Online Backup] - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [2995904 2012-07-11] (Symantec Corporation)
HKLM-x32\...\Run: [TkBellExe] - C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe [295512 2013-10-16] (RealNetworks, Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254896 2012-09-17] (Sun Microsystems, Inc.)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\.DEFAULT\...\RunOnce: [IsMyWinLockerReboot] - msiexec.exe /qn /x{voidguid}
HKU\S-1-5-19\...\RunOnce: [IsMyWinLockerReboot] - msiexec.exe /qn /x{voidguid}
HKU\S-1-5-20\...\RunOnce: [IsMyWinLockerReboot] - msiexec.exe /qn /x{voidguid}
Startup: C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.4.1.lnk
ShortcutTarget: OpenOffice.org 3.4.1.lnk -> C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe ()
 
==================== Internet (Whitelisted) ====================
 
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer13.msn.com
URLSearchHook: HKCU - (No Name) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - No File
SearchScopes: HKLM - DefaultScope {9AD1DBE5-A1A5-4B9E-A197-40E1358F1611} URL = http://www.bing.com/search?q={searchTerms}&form=IE10TR&src=IE10TR&pc=MAARJS
SearchScopes: HKLM - {9AD1DBE5-A1A5-4B9E-A197-40E1358F1611} URL = http://www.bing.com/search?q={searchTerms}&form=IE10TR&src=IE10TR&pc=MAARJS
SearchScopes: HKLM-x32 - {9AD1DBE5-A1A5-4B9E-A197-40E1358F1611} URL = http://www.bing.com/search?q={searchTerms}&form=IE10TR&src=IE10TR&pc=MAARJS
SearchScopes: HKCU - {9AD1DBE5-A1A5-4B9E-A197-40E1358F1611} URL = 
BHO: Lync Browser Helper - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll (Microsoft Corporation)
BHO: Ask Toolbar - {42435041-332D-5637-00A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\BCPA3-V7\Passport_x64.dll" No File
BHO: No Name - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -  No File
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL (Microsoft Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader)
BHO-x32: Ask Toolbar - {42435041-332D-5637-00A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\BCPA3-V7\Passport.dll" No File
BHO-x32: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
BHO-x32: No Name - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -  No File
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
Toolbar: HKLM - Ask Toolbar - {42435041-332D-5637-00A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\BCPA3-V7\Passport_x64.dll" No File
Toolbar: HKLM-x32 - Ask Toolbar - {42435041-332D-5637-00A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\BCPA3-V7\Passport.dll" No File
Toolbar: HKCU - Ask Toolbar - {42435041-332D-5637-00A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\BCPA3-V7\Passport_x64.dll" No File
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} -  No File
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} -  No File
Handler-x32: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} -  No File
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL (Microsoft Corporation)
Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} -  No File
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} -  No File
Filter-x32: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} -  No File
Tcpip\Parameters: [DhcpNameServer] 209.18.47.61 209.18.47.62
 
Chrome: 
=======
CHR HomePage: 
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.102\PepperFlash\pepflashplayer.dll ()
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.102\ppGoogleNaClPluginChrome.dll ()
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.102\pdf.dll ()
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
CHR Plugin: (Intel® Identity Protection Technology) - C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
CHR Plugin: (Intel® Identity Protection Technology) - C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
CHR Plugin: (McAfee SiteAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\npmcffplg32.dll No File
CHR Plugin: (McAfee SecurityCenter) - c:\progra~2\mcafee\msc\npmcsn~1.dll No File
CHR Extension: (Google Drive) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2012-12-02]
CHR Extension: (YouTube) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2012-12-02]
CHR Extension: (Honey) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmnlcjabgnpnenekpadlanbbkooimhnj [2013-05-11]
CHR Extension: (Google Search) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2012-12-02]
CHR Extension: (Google Wallet) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-09-02]
CHR Extension: (Transcribe: transcribe audio/interviews fast!) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ogokenmicnjdfhmhocanoemnddmpcjjm [2013-03-02]
CHR Extension: (Gmail) - C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2012-12-02]
CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx [2012-12-02]
CHR HKLM-x32\...\Chrome\Extension: [idhngdhcfkoamngbedgpaokgjbnpdiji] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx [2013-08-14]
 
==================== Services (Whitelisted) =================
 
R2 CCDMonitorService; C:\Program Files (x86)\Acer\Acer Cloud\CCDMonitorService.exe [2435728 2012-08-23] (Acer Incorporated)
S3 DeviceFastLaneService; C:\Program Files\Acer\Acer Device Fast-lane\DeviceFastLaneSvc.exe [468624 2012-08-22] (Acer Incorporated)
R3 ePowerSvc; C:\Program Files\Acer\Acer Power Management\ePowerSvc.exe [658576 2012-08-22] (Acer Incorporated)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [165760 2012-07-17] (Intel Corporation)
R2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [3939008 2012-07-11] (Symantec Corporation)
R2 NTI IScheduleSvc; C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe [259136 2012-08-23] (NTI Corporation)
R2 OfficeSvc; C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [1907896 2013-10-31] (Microsoft Corporation)
R2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [39056 2013-08-14] ()
R2 RfButtonDriverService; C:\Windows\RfBtnSvc64.exe [93296 2012-09-20] (Dritek System INC.)
R2 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [16048 2013-07-01] (Microsoft Corporation)
R2 ZAtheros Wlan Agent; C:\Program Files (x86)\Qualcomm Atheros\Ath_WlanAgent.exe [81536 2012-08-01] (Atheros)
S3 McAWFwk; c:\PROGRA~1\mcafee\msc\mcawfwk.exe [x]
 
==================== Drivers (Whitelisted) ====================
 
R1 ccSet_NARA; C:\Windows\system32\drivers\NARAx64\0401000.00A\ccSetx64.sys [168608 2012-05-25] (Symantec Corporation)
S3 HipShieldK; C:\Windows\System32\drivers\HipShieldK.sys [196440 2012-04-20] (McAfee, Inc.)
R3 Ps2Kb2Hid; C:\Windows\System32\drivers\aPs2Kb2Hid.sys [26736 2012-09-20] (Dritek System Inc.)
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2014-02-01 15:39 - 2014-02-01 15:40 - 00013725 _____ () C:\Users\admin\Downloads\FRST.txt
2014-02-01 15:39 - 2014-02-01 15:39 - 02080256 _____ (Farbar) C:\Users\admin\Downloads\FRST64.exe
2014-02-01 15:39 - 2014-02-01 15:39 - 00000000 ____D () C:\FRST
2014-02-01 15:38 - 2014-02-01 15:38 - 01137152 _____ (Farbar) C:\Users\admin\Downloads\FRST.exe
2014-01-27 23:04 - 2014-01-27 23:04 - 00015916 _____ () C:\Users\admin\Desktop\dds.txt
2014-01-27 23:04 - 2014-01-27 23:04 - 00003613 _____ () C:\Users\admin\Desktop\attach.txt
2014-01-27 23:00 - 2014-01-27 23:00 - 00688992 ____R (Swearware) C:\Users\admin\Downloads\dds.com
2014-01-27 22:57 - 2014-01-27 22:57 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT (2).exe
2014-01-27 22:57 - 2014-01-27 22:57 - 00001180 _____ () C:\Users\admin\Desktop\JRT.txt
2014-01-27 22:55 - 2014-01-27 22:56 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT (1).exe
2014-01-27 22:52 - 2014-01-27 22:52 - 00000000 ____D () C:\Windows\ERUNT
2014-01-27 22:51 - 2014-01-27 22:51 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT.exe
2014-01-27 22:49 - 2014-01-27 22:49 - 00000000 ____D () C:\ProgramData\boost_interprocess
2014-01-27 22:45 - 2014-01-27 22:50 - 00000000 ____D () C:\AdwCleaner
2014-01-27 22:44 - 2014-01-27 22:45 - 01236282 _____ () C:\Users\admin\Downloads\AdwCleaner.exe
2014-01-27 22:43 - 2014-01-27 22:43 - 04121952 _____ (Kaspersky Lab ZAO) C:\Users\admin\Downloads\tdsskiller.exe
2014-01-27 22:42 - 2014-01-27 22:42 - 00027709 _____ () C:\Users\admin\Desktop\Result-mini toolbox.txt
2014-01-27 22:41 - 2014-01-27 22:41 - 00982016 _____ (Farbar) C:\Users\admin\Downloads\MiniToolBox (1).exe
2014-01-24 20:03 - 2014-01-27 12:01 - 00000000 ____D () C:\Users\admin\Downloads\Elias' 2 year book
2014-01-23 22:39 - 2014-01-23 22:40 - 00449456 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-01-23 20:52 - 2014-01-23 20:52 - 03032064 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g (2).bin
2014-01-23 20:14 - 2014-01-23 20:14 - 00045456 _____ () C:\Users\admin\Downloads\tftp.exe
2014-01-23 20:13 - 2014-01-23 20:14 - 03743744 _____ () C:\Users\admin\Downloads\dd-wrt.v24_voip_generic.bin
2014-01-23 20:13 - 2014-01-23 20:14 - 03739648 _____ () C:\Users\admin\Downloads\dd-wrt.v24_vpn_generic.bin
2014-01-23 20:13 - 2014-01-23 20:14 - 03641344 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid.bin
2014-01-23 20:13 - 2014-01-23 20:14 - 03362816 _____ () C:\Users\admin\Downloads\dd-wrt.v24_usb_generic.bin
2014-01-23 20:13 - 2014-01-23 20:14 - 01740800 _____ () C:\Users\admin\Downloads\dd-wrt.v24_micro_olsrd_generic.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03768320 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid_usb.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03760128 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03649536 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_openvpn.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03284992 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_mini_usb_ftp.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03260416 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_openvpn_jffs_small.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03089408 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g (1).bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03088384 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_generic.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03088384 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_generic (1).bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03010560 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid_nohotspot_nostor.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 02945024 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_mini.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 01847296 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_micro-plus.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 01740800 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_micro.bin
2014-01-23 20:12 - 2014-01-23 20:12 - 03089408 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g.bin
2014-01-20 12:22 - 2014-01-20 12:22 - 00000162 _____ () C:\Users\admin\Desktop\2014-01-20 09.44.39[8].jpg73 KB.url
2014-01-17 19:29 - 2013-12-07 01:37 - 00688640 _____ (Microsoft Corporation) C:\Windows\system32\WSShared.dll
2014-01-17 19:29 - 2013-12-07 01:37 - 00163840 _____ (Microsoft Corporation) C:\Windows\system32\Windows.ApplicationModel.Store.TestingFramework.dll
2014-01-17 19:29 - 2013-12-07 00:15 - 00562688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WSShared.dll
2014-01-17 19:29 - 2013-12-07 00:15 - 00124928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Windows.ApplicationModel.Store.TestingFramework.dll
2014-01-15 18:12 - 2014-01-15 18:12 - 01759744 _____ () C:\Users\admin\Downloads\science_fair_projects.ppt
2014-01-15 18:05 - 2013-10-31 00:56 - 00915968 _____ (Microsoft Corporation) C:\Windows\system32\MPSSVC.dll
2014-01-15 18:05 - 2013-10-31 00:56 - 00758784 _____ (Microsoft Corporation) C:\Windows\system32\FirewallAPI.dll
2014-01-15 18:05 - 2013-10-30 23:01 - 00550400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\FirewallAPI.dll
2014-01-15 18:05 - 2013-10-30 22:42 - 00074752 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mpsdrv.sys
2014-01-15 18:05 - 2013-10-28 00:50 - 00588288 _____ (Microsoft Corporation) C:\Windows\system32\SHCore.dll
2014-01-15 18:05 - 2013-10-27 23:05 - 00452608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\SHCore.dll
2014-01-15 18:05 - 2013-10-13 15:49 - 00100696 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\disk.sys
2014-01-15 18:05 - 2013-08-27 00:21 - 00227840 _____ (Microsoft Corporation) C:\Windows\system32\WebClnt.dll
2014-01-15 18:05 - 2013-08-27 00:19 - 00104448 _____ (Microsoft Corporation) C:\Windows\system32\davclnt.dll
2014-01-15 18:05 - 2013-08-26 17:29 - 00199168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WebClnt.dll
2014-01-15 18:05 - 2013-08-26 17:28 - 00086016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\davclnt.dll
2014-01-14 23:13 - 2014-01-14 23:13 - 00004080 _____ () C:\Users\admin\Downloads\launchGradeBook (18).jnlp
2014-01-14 18:16 - 2014-01-14 18:16 - 28994507 _____ () C:\Users\admin\Downloads\Instructional Shifts Basics-DRAFT.pptx
2014-01-06 12:16 - 2014-01-06 12:16 - 00039432 _____ () C:\Users\admin\Desktop\Year-1-Instructional-Cycle-1.odt
2014-01-06 11:57 - 2014-01-06 11:57 - 05278381 _____ () C:\Users\admin\Downloads\Video.MOV
2014-01-06 11:52 - 2014-01-06 11:52 - 06220306 _____ () C:\Users\admin\Downloads\NVEExport.0006.mp4
2014-01-06 11:35 - 2014-01-06 11:35 - 07039043 _____ () C:\Users\admin\Downloads\NVEExport.0005.mp4
 
==================== One Month Modified Files and Folders =======
 
2014-02-01 15:40 - 2014-02-01 15:39 - 00013725 _____ () C:\Users\admin\Downloads\FRST.txt
2014-02-01 15:39 - 2014-02-01 15:39 - 02080256 _____ (Farbar) C:\Users\admin\Downloads\FRST64.exe
2014-02-01 15:39 - 2014-02-01 15:39 - 00000000 ____D () C:\FRST
2014-02-01 15:38 - 2014-02-01 15:38 - 01137152 _____ (Farbar) C:\Users\admin\Downloads\FRST.exe
2014-02-01 15:34 - 2012-11-21 06:11 - 01218901 _____ () C:\Windows\WindowsUpdate.log
2014-02-01 15:29 - 2013-05-10 11:37 - 01935872 ___SH () C:\Users\admin\Downloads\Thumbs.db
2014-02-01 15:21 - 2012-07-26 03:12 - 00000000 ____D () C:\Windows\system32\sru
2014-02-01 09:44 - 2012-12-02 06:11 - 00000916 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-02-01 09:25 - 2012-11-21 06:18 - 00003600 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-3863869416-2607282751-1623006307-1001
2014-01-31 19:46 - 2012-07-26 03:12 - 00000000 ____D () C:\Windows\AUInstallAgent
2014-01-29 18:43 - 2013-07-17 21:53 - 00000000 ____D () C:\Users\admin\AppData\Local\CutePDF Writer
2014-01-29 18:40 - 2012-11-21 06:12 - 00000000 ____D () C:\Users\admin\AppData\Local\Packages
2014-01-29 18:38 - 2012-12-02 06:09 - 00000000 ____D () C:\Users\admin\AppData\Local\Deployment
2014-01-28 19:12 - 2013-10-16 20:32 - 00003342 _____ () C:\Windows\System32\Tasks\RealPlayerRealUpgradeScheduledTaskS-1-5-21-3863869416-2607282751-1623006307-1001
2014-01-28 19:12 - 2013-10-16 20:32 - 00003208 _____ () C:\Windows\System32\Tasks\RealPlayerRealUpgradeLogonTaskS-1-5-21-3863869416-2607282751-1623006307-1001
2014-01-28 19:12 - 2012-12-02 06:11 - 00000912 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-01-28 19:11 - 2012-07-26 02:22 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-01-28 10:45 - 2013-10-17 16:34 - 00000472 ____H () C:\Windows\Tasks\Norton Security Scan for admin.job
2014-01-28 10:33 - 2012-08-02 23:06 - 00043486 _____ () C:\Windows\PFRO.log
2014-01-28 10:33 - 2012-07-26 00:26 - 00262144 ___SH () C:\Windows\system32\config\BBI
2014-01-27 23:04 - 2014-01-27 23:04 - 00015916 _____ () C:\Users\admin\Desktop\dds.txt
2014-01-27 23:04 - 2014-01-27 23:04 - 00003613 _____ () C:\Users\admin\Desktop\attach.txt
2014-01-27 23:04 - 2013-09-08 14:20 - 00000000 ____D () C:\Program Files\Microsoft Office 15
2014-01-27 23:00 - 2014-01-27 23:00 - 00688992 ____R (Swearware) C:\Users\admin\Downloads\dds.com
2014-01-27 22:57 - 2014-01-27 22:57 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT (2).exe
2014-01-27 22:57 - 2014-01-27 22:57 - 00001180 _____ () C:\Users\admin\Desktop\JRT.txt
2014-01-27 22:56 - 2014-01-27 22:55 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT (1).exe
2014-01-27 22:55 - 2012-07-26 02:28 - 00848230 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-01-27 22:52 - 2014-01-27 22:52 - 00000000 ____D () C:\Windows\ERUNT
2014-01-27 22:51 - 2014-01-27 22:51 - 01037068 _____ (Thisisu) C:\Users\admin\Downloads\JRT.exe
2014-01-27 22:50 - 2014-01-27 22:45 - 00000000 ____D () C:\AdwCleaner
2014-01-27 22:49 - 2014-01-27 22:49 - 00000000 ____D () C:\ProgramData\boost_interprocess
2014-01-27 22:47 - 2012-11-21 06:13 - 00000000 ___RD () C:\Users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
2014-01-27 22:45 - 2014-01-27 22:44 - 01236282 _____ () C:\Users\admin\Downloads\AdwCleaner.exe
2014-01-27 22:43 - 2014-01-27 22:43 - 04121952 _____ (Kaspersky Lab ZAO) C:\Users\admin\Downloads\tdsskiller.exe
2014-01-27 22:42 - 2014-01-27 22:42 - 00027709 _____ () C:\Users\admin\Desktop\Result-mini toolbox.txt
2014-01-27 22:42 - 2013-10-17 19:46 - 00027709 _____ () C:\Users\admin\Downloads\Result.txt
2014-01-27 22:41 - 2014-01-27 22:41 - 00982016 _____ (Farbar) C:\Users\admin\Downloads\MiniToolBox (1).exe
2014-01-27 12:01 - 2014-01-24 20:03 - 00000000 ____D () C:\Users\admin\Downloads\Elias' 2 year book
2014-01-23 22:59 - 2012-07-26 03:12 - 00000000 ____D () C:\Windows\system32\NDF
2014-01-23 22:40 - 2014-01-23 22:39 - 00449456 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-01-23 22:38 - 2012-07-26 03:12 - 00000000 ____D () C:\Windows\WinStore
2014-01-23 20:52 - 2014-01-23 20:52 - 03032064 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g (2).bin
2014-01-23 20:16 - 2013-08-20 00:11 - 00000000 ____D () C:\Windows\system32\MRT
2014-01-23 20:14 - 2014-01-23 20:14 - 00045456 _____ () C:\Users\admin\Downloads\tftp.exe
2014-01-23 20:14 - 2014-01-23 20:13 - 03743744 _____ () C:\Users\admin\Downloads\dd-wrt.v24_voip_generic.bin
2014-01-23 20:14 - 2014-01-23 20:13 - 03739648 _____ () C:\Users\admin\Downloads\dd-wrt.v24_vpn_generic.bin
2014-01-23 20:14 - 2014-01-23 20:13 - 03641344 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid.bin
2014-01-23 20:14 - 2014-01-23 20:13 - 03362816 _____ () C:\Users\admin\Downloads\dd-wrt.v24_usb_generic.bin
2014-01-23 20:14 - 2014-01-23 20:13 - 01740800 _____ () C:\Users\admin\Downloads\dd-wrt.v24_micro_olsrd_generic.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03768320 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid_usb.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03760128 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03649536 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_openvpn.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03284992 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_mini_usb_ftp.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03260416 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_openvpn_jffs_small.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03089408 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g (1).bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03088384 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_generic.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03088384 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_generic (1).bin
2014-01-23 20:13 - 2014-01-23 20:13 - 03010560 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_std-nokaid_nohotspot_nostor.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 02945024 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_mini.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 01847296 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_micro-plus.bin
2014-01-23 20:13 - 2014-01-23 20:13 - 01740800 _____ () C:\Users\admin\Downloads\dd-wrt.v24-13064_VINT_micro.bin
2014-01-23 20:13 - 2013-02-15 07:23 - 86054176 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-01-23 20:12 - 2014-01-23 20:12 - 03089408 _____ () C:\Users\admin\Downloads\dd-wrt.v24_mini_wrt54g.bin
2014-01-20 12:22 - 2014-01-20 12:22 - 00000162 _____ () C:\Users\admin\Desktop\2014-01-20 09.44.39[8].jpg73 KB.url
2014-01-19 02:33 - 2013-06-02 18:48 - 00270496 ____N (Microsoft Corporation) C:\Windows\system32\MpSigStub.exe
2014-01-15 18:12 - 2014-01-15 18:12 - 01759744 _____ () C:\Users\admin\Downloads\science_fair_projects.ppt
2014-01-15 00:17 - 2013-09-02 15:30 - 00001059 _____ () C:\Users\admin\.powerschool_gradebook.properties
2014-01-15 00:17 - 2012-11-21 06:12 - 00000000 ____D () C:\Users\admin
2014-01-14 23:13 - 2014-01-14 23:13 - 00004080 _____ () C:\Users\admin\Downloads\launchGradeBook (18).jnlp
2014-01-14 18:16 - 2014-01-14 18:16 - 28994507 _____ () C:\Users\admin\Downloads\Instructional Shifts Basics-DRAFT.pptx
2014-01-13 06:21 - 2013-08-25 23:10 - 00000000 ____D () C:\Users\admin\Desktop\ek papers
2014-01-09 03:02 - 2013-11-18 18:52 - 00694240 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2014-01-09 03:02 - 2013-11-18 18:52 - 00078296 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2014-01-08 19:46 - 2013-09-08 15:09 - 00002177 _____ () C:\Users\admin\AppData\Roaming\evpro32.prf
2014-01-06 12:17 - 2013-07-10 13:54 - 00572928 ___SH () C:\Users\admin\Desktop\Thumbs.db
2014-01-06 12:16 - 2014-01-06 12:16 - 00039432 _____ () C:\Users\admin\Desktop\Year-1-Instructional-Cycle-1.odt
2014-01-06 11:57 - 2014-01-06 11:57 - 05278381 _____ () C:\Users\admin\Downloads\Video.MOV
2014-01-06 11:52 - 2014-01-06 11:52 - 06220306 _____ () C:\Users\admin\Downloads\NVEExport.0006.mp4
2014-01-06 11:35 - 2014-01-06 11:35 - 07039043 _____ () C:\Users\admin\Downloads\NVEExport.0005.mp4
 
Some content of TEMP:
====================
C:\Users\admin\AppData\Local\Temp\BackupSetup.exe
C:\Users\admin\AppData\Local\Temp\converter.exe
C:\Users\admin\AppData\Local\Temp\Launcher.exe
C:\Users\admin\AppData\Local\Temp\lowproc.exe
C:\Users\admin\AppData\Local\Temp\OfficeSetup.exe
C:\Users\admin\AppData\Local\Temp\OptimizerProDynamic.exe
C:\Users\admin\AppData\Local\Temp\Quarantine.exe
C:\Users\admin\AppData\Local\Temp\RealPlayer_20130826.exe
C:\Users\admin\AppData\Local\Temp\stubhelper.dll
C:\Users\admin\AppData\Local\Temp\The_Weather_Channel_Application.exe
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
 
LastRegBack: 2014-01-20 12:41
 
==================== End Of Log ============================
 
I have also attached the file: Addition.txt as requested.
 
Thanks again for your help!

Attached Files



#4 gringo_pr

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Posted 01 February 2014 - 05:10 PM



Hello jlanefwbbc

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#5 jlanefwbbc

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Posted 02 February 2014 - 10:28 PM

# AdwCleaner v3.018 - Report created 02/02/2014 at 22:14:38
# Updated 28/01/2014 by Xplode
# Operating System : Windows 8 (64 bits)
# Username : admin - COMPUTER1
# Running from : C:\Users\admin\Downloads\AdwCleaner (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\boost_interprocess

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16537


-\\ Google Chrome v32.0.1700.102

[ File : C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [6719 octets] - [27/01/2014 22:45:25]
AdwCleaner[R1].txt - [909 octets] - [02/02/2014 22:09:47]
AdwCleaner[R2].txt - [1027 octets] - [02/02/2014 22:14:05]
AdwCleaner[S0].txt - [6756 octets] - [27/01/2014 22:47:24]
AdwCleaner[S1].txt - [973 octets] - [02/02/2014 22:10:22]
AdwCleaner[S2].txt - [954 octets] - [02/02/2014 22:14:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1013 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 8 x64
Ran by admin on Sun 02/02/2014 at 22:17:29.93
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/02/2014 at 22:22:01.63
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 gringo_pr

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Posted 02 February 2014 - 10:50 PM


Hello jlanefwbbc

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#7 gringo_pr

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Posted 05 February 2014 - 03:48 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

gringo_pr

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Posted 10 February 2014 - 01:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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