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Help Needed


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26 replies to this topic

#1 AgCoach

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Posted 10 May 2006 - 03:40 PM

Everything was fine last night. I shut it down and when I opened it back up it was very slow and no programs will open except for Ad-Aware, which freezes halfway through, and Disk Cleanup, which also freezes halfway through.

Ive rebooted in Safe Mode and Ad-Aware still froze.

Can anybody help me with this?

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#2 AgCoach

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Posted 10 May 2006 - 04:29 PM

Come on guys!! 5 views and no replies?!?! Heeelllpppp

#3 quietman7

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Posted 10 May 2006 - 05:52 PM

Try some other scans.

If your running Win XP/2000, download and scan with Ewido Anti-Malware v3.5
Ewido Install and Scan Instructions. (instructions are also included for running in safe mode)

Download and scan with Spybot S&D 1.4. Setup & Configure as shown here.
[DO NOT choose the option to install TeaTimer]
Note: If you encounter any error messages while downloading the updates, manually download them from here.

Perform these online Virus scans:
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
Trend Micro Housecall Scan
Panda ActiveScan [ActiveScan Panda does not remove adware/spyware but will autoclean for viruses & worms.]
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Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 AgCoach

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Posted 11 May 2006 - 07:57 PM

I cannot access the internet from my computer. It also will not open.

#5 Albert Frankenstein

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Posted 12 May 2006 - 01:32 AM

Are you sure this is an infection? Perhaps your computer is running hot and therefore not working. Open up the computer case and check if all fans are operating. Then unplug the computer and blow out all dust that you find on heat sinks and fans and all around the computer.

When a computer gets hot it a-l-m-o-s-t stops working.

Let's cover the basics here first.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#6 AgCoach

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Posted 12 May 2006 - 07:53 PM

Thanks for your help. I have a Dell Laptop...sorry if its a stupid question, but how do I go about opening up the case? I dont want to break anything. Thanks again.

#7 Albert Frankenstein

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Posted 13 May 2006 - 07:27 AM

I do not recommend you attempt to open your laptop.

You can do two things regarding heat: 1) you can make sure all of the fans on the computer are working. 2) you can get a can of compressed air (at any local computer or office supply store) and blow air into the intakes. This might dislodge dust, hair, etc that can clog these intakes.

A good heat test is to elevate the laptop by supporting it on two edges with books, in order to elevate the bottom center of the laptop, then get a good fan and blow air directly at it. Now turn it on and see if things work better. If they do, then your computer is overheating and needs service.

PS. Do you own pets? I see hairs in these intakes all of the time that then begins clogging them up with dust, etc, causing overheating.

PSS. There may be other causes for your problem, I just think heat related issues is something we need to eliminate first.

Please tell me what model Dell laptop you are using. I am fully Dell certified and may be able to offer more specific advice on your model.

Edited by Albert Frankenstein, 13 May 2006 - 07:29 AM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#8 MagicMike

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Posted 13 May 2006 - 10:30 AM

If you are running Windows XP you should run error checking on your hard drive.
Also check the event viewer for a possible hint to the problem.

#9 AgCoach

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Posted 13 May 2006 - 11:40 PM

Thank you both for your help. I elevated my laptop and used a fan, but it still will not work. Should I buy a thing of compressed air and try that?

If you are running Windows XP you should run error checking on your hard drive.
Also check the event viewer for a possible hint to the problem.

How do I do that? The Disk Cleanup will not run, if that is what you are referring to.

Thanks again...anything more I can do? The computer is only 3 or 4 months old. It is a Dell Inspiron 9300.

:thumbsup:

#10 Albert Frankenstein

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Posted 14 May 2006 - 03:37 PM

Download Spybot Search and Destroy from HERE.

Also download Detection Updates on the same page.

Install the program but don't open it up yet. (If it opens automatically at the end of the installation process just close it) Then install the Detection Updates, often called 'includes'.

Reboot into safe mode.

Run Spybot and see what it finds. Delete the bad stuff.

Let us know if it finds anything.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#11 AgCoach

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Posted 14 May 2006 - 04:38 PM

Im accessing the internet from a different computer...can I DL those things onto a disc and then load them up on my laptop? How do I get them if my internet doesnt work?

#12 Albert Frankenstein

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Posted 14 May 2006 - 05:14 PM

Im accessing the internet from a different computer...can I DL those things onto a disc and then load them up on my laptop? How do I get them if my internet doesnt work?

That will work perfectly.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#13 The Shadow

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Posted 14 May 2006 - 07:10 PM

Can you boot up in SAFE mode?

If you can, try doing a Registry Restore to a time before this problem surfaced.

That's always step one when you have any problem.

The Shadow :thumbsup:

PS: I can tell you exactly what the Dell help desk will tell you to do.....REFORMAT and RELOAD Windows.

That's not what I'd suggest however.
For those wanting, or needing the Norton Removal Tool,
it's latest version is available Here:
http://service1.symantec.com/SUPPORT/tsgen...005033108162039

"The only bad backup is the one you decided NOT to make" Annonymous

#14 AgCoach

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Posted 14 May 2006 - 07:13 PM

I can boot in safe mode, but I can not run "disk cleanup" or "system restore" from there...nothing opens still.

Im trying to DL Spybot and Updates now...

#15 Albert Frankenstein

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Posted 14 May 2006 - 07:24 PM

I can boot in safe mode, but I can not run "disk cleanup" or "system restore" from there...nothing opens still.

Im trying to DL Spybot and Updates now...

Let us know how this goes. If there are issues I have other ideas. I am just taking it one step at a time.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





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