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Zeroaccess trojan removed by Malwarebytes but still have Google redirects


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25 replies to this topic

#1 dorothyh

dorothyh

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  • Local time:10:17 AM

Posted 27 January 2014 - 07:47 AM

Months ago I was infected with a virus that prevented AVG and MBAM from running. A friend ran MBAM from a flash drive(I think), which got AVG and MBAM back working on the PC.

Some time later, I noticed Windows Update no longer worked and Google searches were occasionally being redirected. Clicking a second time on the search item always worked. I didn't realise until recently that these may also be symptoms of the virus.

Then Malwarebytes AntiRootkit got Windows Update going again. I also ran some of the other tools mentioned here but I still get Google redirects.

I'd appreciate advice on what to do next.

I use Windows 7 Home Premium and Firefox.

 

- - - - - - -

Link to topic in Am I Infected forum.

 

http://www.bleepingcomputer.com/forums/t/522224/zeroaccess-trojan-removed-by-malwarebytes-but-still-have-google-redirects/#entry3271210

 

- - - - -

 

I still have most of the logs from the previous Malwarebytes and other scans, if they would be helpful in any way.

 

- - - -

 

Here is the DDS

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16750  BrowserJavaVersion: 10.9.2
Run by Eithne at 11:55:32 on 2014-01-27
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.4077.2616 [GMT 0:00]
.
AV: AVG AntiVirus Free Edition 2014 *Enabled/Outdated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2014 *Enabled/Outdated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Genie9\Genie Backup Manager\GBMAgent.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.zonealarm.com/?src=hp&tbid=base2013&Lan=en&gu=72f4998090db49878bb8cd53bac5dcd3&tu=10GX000702B000c&sku=&tstsId=&ver=&
uDefault_Page_URL = hxxp://www.pcspecialist.co.uk/
mWinlogon: Userinit = userinit.exe,
BHO: Zonealarm Helper Object: {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.3.16\bh\zonealarm.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
TB: ZoneAlarm Security Toolbar: {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.3.16\zonealarmTlbr.dll
TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
uRun: [GBMPro9Agent] C:\Program Files\Genie9\Genie Backup Manager\GBMAgent.exe
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [AVG-Secure-Search-Update_1213b] C:\Users\Eithne\AppData\Roaming\AVG 1213b Campaign\AVG-Secure-Search-Update-1213b.exe /PROMPT /mid=04af304f796e47d1bf91854de0f01444-563e7df1fd5ee9394f94df0246bcc405c3446a84 /CMPID=1213b
mRun: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
TCP: NameServer = 212.87.64.7 212.87.64.10
TCP: Interfaces\{5B619BED-3510-4A6B-A00A-8DBE3F91A723} : DHCPNameServer = 212.87.64.7 212.87.64.10
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [ISW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Eithne\AppData\Roaming\Mozilla\Firefox\Profiles\lgyhqe5t.default\
FF - prefs.js: browser.startup.homepage - about:home
FF - plugin: C:\Program Files (x86)\Canon\MyCamera Download Plugin\NPCIG.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-10-24 194872]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-10-31 294712]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-10-1 123704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-10 31544]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2013-11-5 150808]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-4 240920]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-10-31 212280]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-10-10 144152]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2013-11-11 3478544]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2013-9-24 348008]
R2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys [2011-10-19 33712]
R2 IswSvc;ZoneAlarm LTD Toolbar IswSvc;C:\Program Files\CheckPoint\ZAForceField\ISWSVC.exe [2011-10-19 828072]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-10-23 414496]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-1-23 2656280]
R3 asmthub3;ASMedia USB3 Hub Service;C:\Windows\System32\drivers\asmthub3.sys [2012-1-23 126952]
R3 asmtxhci;ASMEDIA XHCI Service;C:\Windows\System32\drivers\asmtxhci.sys [2012-1-23 389608]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-4-13 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-3-8 1492840]
S3 NvStUSB;NVIDIA Stereoscopic 3D USB driver;C:\Windows\System32\drivers\nvstusb.sys [2012-1-23 291648]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2014-1-10 19456]
S3 RTLE8023x64;Realtek 10/100/1000 PCI-E NIC Family NDIS XP(x64) Driver;C:\Windows\System32\drivers\Rtenic64.sys [2012-1-23 283240]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-1-10 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2014-1-10 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-4-15 1255736]
S4 Garmin Core Update Service;Garmin Core Update Service;C:\temp\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-1-17 184632]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
.
=============== File Associations ===============
.
FileExt: .reg: Applications\notepad.exe=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
FileExt: .vbs: Applications\notepad.exe=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
FileExt: .js: Applications\notepad.exe=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2014-01-25 14:52:26    --------    d-----w-    C:\ProgramData\Genie-Soft
2014-01-23 14:34:14    376768    ----a-w-    C:\Windows\System32\drivers\netio.sys
2014-01-23 14:34:13    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2014-01-23 14:34:13    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2014-01-23 14:34:13    53248    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2014-01-23 14:34:13    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2014-01-23 14:34:13    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2014-01-23 14:34:13    3156480    ----a-w-    C:\Windows\System32\win32k.sys
2014-01-23 14:34:13    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2014-01-23 14:34:13    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
2014-01-16 23:43:04    --------    d-----w-    C:\FRST
2014-01-16 23:30:38    --------    d-----w-    C:\Windows\ERUNT
2014-01-12 22:52:34    --------    d-----w-    C:\AdwCleaner
2014-01-12 22:15:01    --------    d-----w-    C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2014-01-10 16:20:36    --------    d-----w-    C:\Windows\Migration
2014-01-10 15:36:15    --------    d-----w-    C:\Program Files\Microsoft Mouse and Keyboard Center
2014-01-10 15:19:28    465920    ----a-w-    C:\Windows\System32\WMPhoto.dll
2014-01-10 15:19:28    417792    ----a-w-    C:\Windows\SysWow64\WMPhoto.dll
2014-01-10 15:19:28    1424384    ----a-w-    C:\Windows\System32\WindowsCodecs.dll
2014-01-10 15:19:28    1230336    ----a-w-    C:\Windows\SysWow64\WindowsCodecs.dll
2014-01-06 14:31:14    167424    ----a-w-    C:\Program Files\Windows Media Player\wmplayer.exe
2014-01-06 14:31:14    164864    ----a-w-    C:\Program Files (x86)\Windows Media Player\wmplayer.exe
2014-01-06 14:31:14    12625920    ----a-w-    C:\Windows\System32\wmploc.DLL
2014-01-06 14:31:13    12625408    ----a-w-    C:\Windows\SysWow64\wmploc.DLL
2014-01-06 14:13:59    905728    ----a-w-    C:\Windows\System32\mshtmlmedia.dll
2014-01-06 14:12:57    9728    ---ha-w-    C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-01-06 13:53:46    --------    d-----w-    C:\Windows\System32\MRT
2014-01-06 13:45:38    1656680    ----a-w-    C:\Windows\System32\drivers\ntfs.sys
2014-01-06 13:44:17    81408    ----a-w-    C:\Windows\System32\imagehlp.dll
2014-01-06 13:44:17    335360    ----a-w-    C:\Windows\System32\msieftp.dll
2014-01-06 13:44:17    301568    ----a-w-    C:\Windows\SysWow64\msieftp.dll
2014-01-06 13:44:17    159232    ----a-w-    C:\Windows\SysWow64\imagehlp.dll
2014-01-06 13:43:51    1732608    ----a-w-    C:\Program Files\Windows Journal\NBDoc.DLL
2014-01-06 13:43:50    936448    ----a-w-    C:\Program Files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43:50    1402880    ----a-w-    C:\Program Files\Windows Journal\JNWDRV.dll
2014-01-06 13:43:50    1393152    ----a-w-    C:\Program Files\Windows Journal\JNTFiltr.dll
2014-01-06 13:43:50    1367040    ----a-w-    C:\Program Files\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43:30    39936    ----a-w-    C:\Windows\System32\drivers\tssecsrv.sys
2014-01-06 13:43:21    785624    ----a-w-    C:\Windows\System32\drivers\Wdf01000.sys
2014-01-06 13:43:15    124112    ----a-w-    C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:43:15    102608    ----a-w-    C:\Windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:41:07    404480    ----a-w-    C:\Windows\System32\gdi32.dll
2014-01-06 13:41:07    311808    ----a-w-    C:\Windows\SysWow64\gdi32.dll
2014-01-06 13:41:06    68608    ----a-w-    C:\Windows\System32\taskhost.exe
2014-01-06 13:41:03    983488    ----a-w-    C:\Windows\System32\drivers\dxgkrnl.sys
2014-01-06 13:41:03    265064    ----a-w-    C:\Windows\System32\drivers\dxgmms1.sys
2014-01-06 13:41:03    144384    ----a-w-    C:\Windows\System32\cdd.dll
2013-12-30 15:51:54    --------    d-----w-    C:\eafa3741b92c2761bd1b0e
2013-12-30 15:37:20    903168    ----a-w-    C:\Windows\SysWow64\certutil.exe
2013-12-30 15:37:20    52224    ----a-w-    C:\Windows\System32\certenc.dll
2013-12-30 15:37:20    43008    ----a-w-    C:\Windows\SysWow64\certenc.dll
2013-12-30 15:37:20    1192448    ----a-w-    C:\Windows\System32\certutil.exe
2013-12-30 15:36:57    362496    ----a-w-    C:\Windows\System32\wow64win.dll
2013-12-30 15:36:57    16384    ----a-w-    C:\Windows\System32\ntvdm64.dll
2013-12-30 15:36:57    13312    ----a-w-    C:\Windows\System32\wow64cpu.dll
2013-12-30 15:36:41    1887232    ----a-w-    C:\Windows\System32\d3d11.dll
2013-12-30 15:36:41    1505280    ----a-w-    C:\Windows\SysWow64\d3d11.dll
2013-12-30 15:36:39    155584    ----a-w-    C:\Windows\System32\drivers\ataport.sys
2013-12-30 15:34:46    100864    ----a-w-    C:\Windows\System32\drivers\usbcir.sys
2013-12-30 15:34:45    202752    ----a-w-    C:\Windows\System32\scrrun.dll
2013-12-30 15:34:45    168960    ----a-w-    C:\Windows\System32\wscript.exe
2013-12-30 15:34:45    163840    ----a-w-    C:\Windows\SysWow64\scrrun.dll
2013-12-30 15:34:45    156160    ----a-w-    C:\Windows\System32\cscript.exe
2013-12-30 15:34:45    150016    ----a-w-    C:\Windows\System32\wshom.ocx
2013-12-30 15:34:45    141824    ----a-w-    C:\Windows\SysWow64\wscript.exe
2013-12-30 15:34:45    126976    ----a-w-    C:\Windows\SysWow64\cscript.exe
2013-12-30 15:34:45    121856    ----a-w-    C:\Windows\SysWow64\wshom.ocx
2013-12-30 15:34:43    30720    ----a-w-    C:\Windows\System32\cryptdlg.dll
2013-12-30 15:34:43    24576    ----a-w-    C:\Windows\SysWow64\cryptdlg.dll
2013-12-30 15:32:31    70656    ----a-w-    C:\Windows\SysWow64\fontsub.dll
2013-12-30 15:32:31    46080    ----a-w-    C:\Windows\System32\atmlib.dll
2013-12-30 15:32:31    41472    ----a-w-    C:\Windows\System32\lpk.dll
2013-12-30 15:32:31    368128    ----a-w-    C:\Windows\System32\atmfd.dll
2013-12-30 15:32:31    34304    ----a-w-    C:\Windows\SysWow64\atmlib.dll
2013-12-30 15:32:31    295424    ----a-w-    C:\Windows\SysWow64\atmfd.dll
2013-12-30 15:32:31    25600    ----a-w-    C:\Windows\SysWow64\lpk.dll
2013-12-30 15:32:31    14336    ----a-w-    C:\Windows\System32\dciman32.dll
2013-12-30 15:32:31    10240    ----a-w-    C:\Windows\SysWow64\dciman32.dll
2013-12-30 15:32:31    100864    ----a-w-    C:\Windows\System32\fontsub.dll
2013-12-29 22:38:22    2002432    ----a-w-    C:\Windows\System32\msxml6.dll
2013-12-29 22:38:22    1882624    ----a-w-    C:\Windows\System32\msxml3.dll
2013-12-29 22:38:21    1389568    ----a-w-    C:\Windows\SysWow64\msxml6.dll
2013-12-29 22:38:21    1236992    ----a-w-    C:\Windows\SysWow64\msxml3.dll
2013-12-29 22:37:02    859648    ----a-w-    C:\Windows\System32\IKEEXT.DLL
2013-12-29 22:37:02    830464    ----a-w-    C:\Windows\System32\nshwfp.dll
2013-12-29 22:37:02    656896    ----a-w-    C:\Windows\SysWow64\nshwfp.dll
2013-12-29 22:37:02    324096    ----a-w-    C:\Windows\System32\FWPUCLNT.DLL
2013-12-29 22:37:02    216576    ----a-w-    C:\Windows\SysWow64\FWPUCLNT.DLL
2013-12-29 22:36:53    461312    ----a-w-    C:\Windows\System32\scavengeui.dll
2013-12-29 21:44:55    89304    ----a-w-    C:\Windows\System32\drivers\mbamchameleon.sys
2013-12-29 20:18:37    --------    d-----w-    C:\Users\Eithne\AppData\Roaming\AVG2014
2013-12-29 20:17:14    --------    d-----w-    C:\Users\Eithne\AppData\Roaming\TuneUp Software
2013-12-29 20:16:02    --------    d-----w-    C:\ProgramData\AVG2014
2013-12-29 18:33:27    27256    ----a-w-    C:\Windows\System32\drivers\FixZeroAccess.sys
.
==================== Find3M  ====================
.
2014-01-06 14:13:59    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2014-01-06 14:12:57    9728    ---ha-w-    C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-11-12 02:23:09    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-11-12 02:07:29    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-11-05 21:55:48    150808    ----a-w-    C:\Windows\System32\drivers\avgdiska.sys
2013-11-04 21:52:42    240920    ----a-w-    C:\Windows\System32\drivers\avgidsdrivera.sys
2013-10-31 23:00:18    212280    ----a-w-    C:\Windows\System32\drivers\avgldx64.sys
2013-10-31 22:49:46    294712    ----a-w-    C:\Windows\System32\drivers\avgloga.sys
.
============= FINISH: 11:55:48.72 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 27 January 2014 - 02:12 PM


Hello dorothyh

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 dorothyh

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Posted 27 January 2014 - 04:04 PM

Hi Gringo

Thanks for your help.

 

I tried to post this reply already but nothing seemed to happen - so here goes again. I apologise if you receive two messages.

 

Google searchs are not being redirected at the moment , but thereagain it only happened a couple of time each evening. I'll keep checking.

 

I ran the wwo tool a few days ago and still have the logs if you require them.

 

Here are  tonights logs.

# AdwCleaner v3.017 - Report created 27/01/2014 at 20:17:32
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Eithne - PCS1-PC
# Running from : C:\Users\Eithne\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Eithne\AppData\Roaming\CheckPoint\ZoneAlarm LTD Toolbar

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16750


-\\ Mozilla Firefox v11.0 (en-GB)

[ File : C:\Users\Eithne\AppData\Roaming\Mozilla\Firefox\Profiles\lgyhqe5t.default\prefs.js ]


*************************

AdwCleaner[R6].txt - [852 octets] - [27/01/2014 20:16:47]
AdwCleaner[S3].txt - [778 octets] - [27/01/2014 20:17:32]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [837 octets] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 7 Home Premium x64
Ran by Eithne on 27/01/2014 at 20:22:35.24
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 27/01/2014 at 20:28:33.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 gringo_pr

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Posted 27 January 2014 - 05:10 PM


Hello dorothyh

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 dorothyh

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Posted 27 January 2014 - 06:14 PM

Hi Gringo

Here is the combofix log

 

 

ComboFix 14-01-27.02 - Eithne 27/01/2014  23:01:59.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.4077.2523 [GMT 0:00]
Running from: c:\users\Eithne\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2014 *Disabled/Outdated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
FW: ZoneAlarm Free Firewall Firewall *Disabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Outdated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-27 to 2014-01-27  )))))))))))))))))))))))))))))))
.
.
2014-01-27 23:05 . 2014-01-27 23:05    --------    d-----w-    c:\users\Default\AppData\Local\temp
2014-01-27 20:15 . 2014-01-27 20:17    --------    d-----w-    C:\AdwCleaner
2014-01-25 14:52 . 2014-01-25 14:52    --------    d-----w-    c:\programdata\Genie-Soft
2014-01-23 14:34 . 2013-11-26 11:40    376768    ----a-w-    c:\windows\system32\drivers\netio.sys
2014-01-23 14:34 . 2013-11-27 01:41    343040    ----a-w-    c:\windows\system32\drivers\usbhub.sys
2014-01-23 14:34 . 2013-11-27 01:41    99840    ----a-w-    c:\windows\system32\drivers\usbccgp.sys
2014-01-23 14:34 . 2013-11-27 01:41    53248    ----a-w-    c:\windows\system32\drivers\usbehci.sys
2014-01-23 14:34 . 2013-11-27 01:41    325120    ----a-w-    c:\windows\system32\drivers\usbport.sys
2014-01-23 14:34 . 2013-11-27 01:41    25600    ----a-w-    c:\windows\system32\drivers\usbohci.sys
2014-01-23 14:34 . 2013-11-27 01:41    30720    ----a-w-    c:\windows\system32\drivers\usbuhci.sys
2014-01-23 14:34 . 2013-11-27 01:41    7808    ----a-w-    c:\windows\system32\drivers\usbd.sys
2014-01-23 14:34 . 2013-11-26 10:32    3156480    ----a-w-    c:\windows\system32\win32k.sys
2014-01-16 23:43 . 2014-01-16 23:43    --------    d-----w-    C:\FRST
2014-01-16 23:30 . 2014-01-16 23:30    --------    d-----w-    c:\windows\ERUNT
2014-01-12 22:52 . 2014-01-17 16:30    --------    d-----w-    C:\zAdwCleaner
2014-01-12 22:15 . 2014-01-23 11:36    --------    d-----w-    c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-01-10 16:20 . 2014-01-10 16:20    --------    d-----w-    c:\windows\Migration
2014-01-10 15:36 . 2014-01-10 15:36    --------    d-----w-    c:\program files\Microsoft Mouse and Keyboard Center
2014-01-10 15:19 . 2013-11-23 18:26    417792    ----a-w-    c:\windows\SysWow64\WMPhoto.dll
2014-01-10 15:19 . 2013-11-23 17:47    465920    ----a-w-    c:\windows\system32\WMPhoto.dll
2014-01-10 15:19 . 2013-04-17 07:02    1230336    ----a-w-    c:\windows\SysWow64\WindowsCodecs.dll
2014-01-10 15:19 . 2013-04-17 06:24    1424384    ----a-w-    c:\windows\system32\WindowsCodecs.dll
2014-01-06 14:31 . 2013-05-10 05:56    12625920    ----a-w-    c:\windows\system32\wmploc.DLL
2014-01-06 14:31 . 2013-05-10 04:30    167424    ----a-w-    c:\program files\Windows Media Player\wmplayer.exe
2014-01-06 14:31 . 2013-05-10 03:48    164864    ----a-w-    c:\program files (x86)\Windows Media Player\wmplayer.exe
2014-01-06 14:31 . 2013-05-10 05:56    14631424    ----a-w-    c:\windows\system32\wmp.dll
2014-01-06 14:31 . 2013-05-10 04:56    12625408    ----a-w-    c:\windows\SysWow64\wmploc.DLL
2014-01-06 14:13 . 2014-01-06 14:13    905728    ----a-w-    c:\windows\system32\mshtmlmedia.dll
2014-01-06 14:12 . 2014-01-06 14:12    9728    ---ha-w-    c:\windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-01-06 14:03 . 2014-01-06 14:03    --------    d-----w-    c:\program files\Microsoft Silverlight
2014-01-06 14:03 . 2014-01-06 14:03    --------    d-----w-    c:\program files (x86)\Microsoft Silverlight
2014-01-06 13:53 . 2014-01-23 14:36    --------    d-----w-    c:\windows\system32\MRT
2014-01-06 13:45 . 2013-04-12 14:45    1656680    ----a-w-    c:\windows\system32\drivers\ntfs.sys
2014-01-06 13:44 . 2013-10-30 02:32    335360    ----a-w-    c:\windows\system32\msieftp.dll
2014-01-06 13:44 . 2013-10-30 02:19    301568    ----a-w-    c:\windows\SysWow64\msieftp.dll
2014-01-06 13:44 . 2013-10-19 02:18    81408    ----a-w-    c:\windows\system32\imagehlp.dll
2014-01-06 13:44 . 2013-10-19 01:36    159232    ----a-w-    c:\windows\SysWow64\imagehlp.dll
2014-01-06 13:43 . 2013-04-10 05:48    1732608    ----a-w-    c:\program files\Windows Journal\NBDoc.DLL
2014-01-06 13:43 . 2013-04-10 05:46    1402880    ----a-w-    c:\program files\Windows Journal\JNWDRV.dll
2014-01-06 13:43 . 2013-04-10 05:46    1393152    ----a-w-    c:\program files\Windows Journal\JNTFiltr.dll
2014-01-06 13:43 . 2013-04-10 05:46    1367040    ----a-w-    c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43 . 2013-04-10 05:03    936448    ----a-w-    c:\program files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43 . 2013-06-15 04:32    39936    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys
2014-01-06 13:43 . 2013-06-25 22:55    785624    ----a-w-    c:\windows\system32\drivers\Wdf01000.sys
2014-01-06 13:43 . 2013-07-20 10:33    102608    ----a-w-    c:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:43 . 2013-07-20 10:33    124112    ----a-w-    c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:41 . 2013-10-03 02:23    404480    ----a-w-    c:\windows\system32\gdi32.dll
2014-01-06 13:41 . 2013-10-03 02:00    311808    ----a-w-    c:\windows\SysWow64\gdi32.dll
2014-01-06 13:41 . 2012-11-23 03:13    68608    ----a-w-    c:\windows\system32\taskhost.exe
2014-01-06 13:41 . 2013-08-01 12:09    983488    ----a-w-    c:\windows\system32\drivers\dxgkrnl.sys
2014-01-06 13:41 . 2013-04-10 06:01    265064    ----a-w-    c:\windows\system32\drivers\dxgmms1.sys
2014-01-06 13:41 . 2011-02-03 11:25    144384    ----a-w-    c:\windows\system32\cdd.dll
2013-12-30 15:51 . 2013-12-30 15:51    --------    d-----w-    C:\eafa3741b92c2761bd1b0e
2013-12-30 15:37 . 2013-05-13 05:50    52224    ----a-w-    c:\windows\system32\certenc.dll
2013-12-30 15:37 . 2013-05-13 03:43    1192448    ----a-w-    c:\windows\system32\certutil.exe
2013-12-30 15:37 . 2013-05-13 03:08    903168    ----a-w-    c:\windows\SysWow64\certutil.exe
2013-12-30 15:37 . 2013-05-13 03:08    43008    ----a-w-    c:\windows\SysWow64\certenc.dll
2013-12-30 15:36 . 2012-11-30 05:45    362496    ----a-w-    c:\windows\system32\wow64win.dll
2013-12-30 15:36 . 2012-11-30 05:45    13312    ----a-w-    c:\windows\system32\wow64cpu.dll
2013-12-30 15:36 . 2012-11-30 05:43    16384    ----a-w-    c:\windows\system32\ntvdm64.dll
2013-12-30 15:36 . 2013-04-25 23:30    1505280    ----a-w-    c:\windows\SysWow64\d3d11.dll
2013-12-30 15:36 . 2013-03-31 22:52    1887232    ----a-w-    c:\windows\system32\d3d11.dll
2013-12-30 15:36 . 2013-08-05 02:25    155584    ----a-w-    c:\windows\system32\drivers\ataport.sys
2013-12-30 15:34 . 2013-07-12 10:41    100864    ----a-w-    c:\windows\system32\drivers\usbcir.sys
2013-12-30 15:34 . 2013-10-12 02:32    150016    ----a-w-    c:\windows\system32\wshom.ocx
2013-12-30 15:34 . 2013-10-12 02:31    202752    ----a-w-    c:\windows\system32\scrrun.dll
2013-12-30 15:34 . 2013-10-12 02:04    121856    ----a-w-    c:\windows\SysWow64\wshom.ocx
2013-12-30 15:34 . 2013-10-12 02:03    163840    ----a-w-    c:\windows\SysWow64\scrrun.dll
2013-12-30 15:34 . 2013-10-12 01:33    156160    ----a-w-    c:\windows\system32\cscript.exe
2013-12-30 15:34 . 2013-10-12 01:33    168960    ----a-w-    c:\windows\system32\wscript.exe
2013-12-30 15:34 . 2013-10-12 01:15    141824    ----a-w-    c:\windows\SysWow64\wscript.exe
2013-12-30 15:34 . 2013-10-12 01:15    126976    ----a-w-    c:\windows\SysWow64\cscript.exe
2013-12-30 15:34 . 2013-05-10 05:49    30720    ----a-w-    c:\windows\system32\cryptdlg.dll
2013-12-30 15:34 . 2013-05-10 03:20    24576    ----a-w-    c:\windows\SysWow64\cryptdlg.dll
2013-12-30 15:32 . 2013-06-06 05:50    41472    ----a-w-    c:\windows\system32\lpk.dll
2013-12-30 15:32 . 2013-06-06 05:49    100864    ----a-w-    c:\windows\system32\fontsub.dll
2013-12-30 15:32 . 2013-06-06 05:49    14336    ----a-w-    c:\windows\system32\dciman32.dll
2013-12-30 15:32 . 2013-06-06 05:47    46080    ----a-w-    c:\windows\system32\atmlib.dll
2013-12-30 15:32 . 2013-06-06 04:57    25600    ----a-w-    c:\windows\SysWow64\lpk.dll
2013-12-30 15:32 . 2013-06-06 04:51    70656    ----a-w-    c:\windows\SysWow64\fontsub.dll
2013-12-30 15:32 . 2013-06-06 04:50    10240    ----a-w-    c:\windows\SysWow64\dciman32.dll
2013-12-30 15:32 . 2013-06-06 03:30    368128    ----a-w-    c:\windows\system32\atmfd.dll
2013-12-30 15:32 . 2013-06-06 03:01    295424    ----a-w-    c:\windows\SysWow64\atmfd.dll
2013-12-30 15:32 . 2013-06-06 03:01    34304    ----a-w-    c:\windows\SysWow64\atmlib.dll
2013-12-29 22:38 . 2012-11-01 05:43    2002432    ----a-w-    c:\windows\system32\msxml6.dll
2013-12-29 22:38 . 2012-11-01 05:43    1882624    ----a-w-    c:\windows\system32\msxml3.dll
2013-12-29 22:38 . 2012-11-01 04:47    1389568    ----a-w-    c:\windows\SysWow64\msxml6.dll
2013-12-29 22:38 . 2012-11-01 04:47    1236992    ----a-w-    c:\windows\SysWow64\msxml3.dll
2013-12-29 22:37 . 2013-10-12 02:30    830464    ----a-w-    c:\windows\system32\nshwfp.dll
2013-12-29 22:37 . 2013-10-12 02:29    859648    ----a-w-    c:\windows\system32\IKEEXT.DLL
2013-12-29 22:37 . 2013-10-12 02:29    324096    ----a-w-    c:\windows\system32\FWPUCLNT.DLL
2013-12-29 22:37 . 2013-10-12 02:03    656896    ----a-w-    c:\windows\SysWow64\nshwfp.dll
2013-12-29 22:37 . 2013-10-12 02:01    216576    ----a-w-    c:\windows\SysWow64\FWPUCLNT.DLL
2013-12-29 22:36 . 2013-08-28 01:12    461312    ----a-w-    c:\windows\system32\scavengeui.dll
2013-12-29 21:44 . 2014-01-23 11:20    89304    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2013-12-29 20:18 . 2013-12-29 20:18    --------    d-----w-    c:\users\Eithne\AppData\Roaming\AVG2014
2013-12-29 20:17 . 2013-12-29 20:17    --------    d-----w-    c:\users\Eithne\AppData\Roaming\TuneUp Software
2013-12-29 20:16 . 2013-12-29 20:17    --------    d-----w-    c:\programdata\AVG2014
2013-12-29 18:33 . 2013-12-29 18:33    27256    ----a-w-    c:\windows\system32\drivers\FixZeroAccess.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-01-23 14:34 . 2012-01-25 13:46    86054176    ----a-w-    c:\windows\system32\MRT.exe
2013-11-05 21:55 . 2013-11-05 21:55    150808    ----a-w-    c:\windows\system32\drivers\avgdiska.sys
2013-11-04 21:52 . 2013-11-04 21:52    240920    ----a-w-    c:\windows\system32\drivers\avgidsdrivera.sys
2013-10-31 23:00 . 2013-10-31 23:00    212280    ----a-w-    c:\windows\system32\drivers\avgldx64.sys
2013-10-31 22:49 . 2013-10-31 22:49    294712    ----a-w-    c:\windows\system32\drivers\avgloga.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GBMPro9Agent"="c:\program files\Genie9\Genie Backup Manager\GBMAgent.exe" [2012-05-29 250456]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2014-01-16 6563608]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"AVG_UI"="c:\program files (x86)\AVG\AVG2014\avgui.exe" [2013-11-07 4956176]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
R2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 NvStUSB;NVIDIA Stereoscopic 3D USB driver;c:\windows\system32\drivers\nvstusb.sys;c:\windows\SYSNATIVE\drivers\nvstusb.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 RTLE8023x64;Realtek 10/100/1000 PCI-E NIC Family NDIS XP(x64) Driver;c:\windows\system32\DRIVERS\Rtenic64.sys;c:\windows\SYSNATIVE\DRIVERS\Rtenic64.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 uxddrv;Dynamically loaded UxdDrv;c:\pcspro\fscommand\uxddrv64.sys;c:\pcspro\fscommand\uxddrv64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 Garmin Core Update Service;Garmin Core Update Service;c:\temp\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe;c:\temp\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys;c:\windows\SYSNATIVE\DRIVERS\avgloga.sys [x]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgrkx64.sys [x]
S1 Avgdiska;AVG Disk Driver;c:\windows\system32\DRIVERS\avgdiska.sys;c:\windows\SYSNATIVE\DRIVERS\avgdiska.sys [x]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [x]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [x]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe [x]
S2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [x]
S2 IswSvc;ZoneAlarm LTD Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\IswSvc.exe;c:\program files\CheckPoint\ZAForceField\IswSvc.exe [x]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 asmthub3;ASMedia USB3 Hub Service;c:\windows\system32\drivers\asmthub3.sys;c:\windows\SYSNATIVE\drivers\asmthub3.sys [x]
S3 asmtxhci;ASMEDIA XHCI Service;c:\windows\system32\drivers\asmtxhci.sys;c:\windows\SYSNATIVE\drivers\asmtxhci.sys [x]
S3 Point64;Microsoft Mouse and Keyboard Center Filter Driver;c:\windows\system32\DRIVERS\point64.sys;c:\windows\SYSNATIVE\DRIVERS\point64.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-27 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-04 18:04]
.
2014-01-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-08 21:15]
.
2014-01-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-08 21:15]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-11-19 11613288]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://search.zonealarm.com/?src=hp&tbid=base2013&Lan=en&gu=72f4998090db49878bb8cd53bac5dcd3&tu=10GX000702B000c&sku=&tstsId=&ver=&
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 212.87.64.7 212.87.64.10
FF - ProfilePath - c:\users\Eithne\AppData\Roaming\Mozilla\Firefox\Profiles\lgyhqe5t.default\
FF - prefs.js: browser.startup.homepage - about:home
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-AVG-Secure-Search-Update_1213b - c:\users\Eithne\AppData\Roaming\AVG 1213b Campaign\AVG-Secure-Search-Update-1213b.exe
Toolbar-Locked - (no file)
HKLM-Run-ISW - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-27  23:06:53
ComboFix-quarantined-files.txt  2014-01-27 23:06
.
Pre-Run: 922,744,242,176 bytes free
Post-Run: 924,419,002,368 bytes free
.
- - End Of File - - 9A273D634E958B3199760ABA863F9905
A36C5E4F47E84449FF07ED3517B43A31
 



#6 dorothyh

dorothyh
  • Topic Starter

  • Members
  • 15 posts
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  • Local time:10:17 AM

Posted 27 January 2014 - 06:24 PM

Hello Gringo

I didn't have any problems with Combofix. It said it might reboot, but did not.

 

No Google redirects in the past hour, but they only occur occasionally.

 

Dorothy



#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:06:17 AM

Posted 27 January 2014 - 08:10 PM


Hello Dorothy


At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 dorothyh

dorothyh
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:17 AM

Posted 28 January 2014 - 04:27 AM

Hi Gringo

 

I haven't had a google redirect this morning.

 

ComboFix 14-01-27.02 - Eithne 28/01/2014   8:46.2.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.4077.2779 [GMT 0:00]
Running from: c:\users\Eithne\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2014 *Disabled/Outdated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
FW: ZoneAlarm Free Firewall Firewall *Disabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
SP: AVG AntiVirus Free Edition 2014 *Disabled/Outdated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-28 to 2014-01-28  )))))))))))))))))))))))))))))))
.
.
2014-01-28 08:50 . 2014-01-28 08:50    --------    d-----w-    c:\users\Default\AppData\Local\temp
2014-01-28 08:50 . 2014-01-28 08:50    --------    d-----w-    c:\users\Administrator\AppData\Local\temp
2014-01-27 20:15 . 2014-01-27 20:17    --------    d-----w-    C:\AdwCleaner
2014-01-25 14:52 . 2014-01-25 14:52    --------    d-----w-    c:\programdata\Genie-Soft
2014-01-23 14:34 . 2013-11-26 11:40    376768    ----a-w-    c:\windows\system32\drivers\netio.sys
2014-01-23 14:34 . 2013-11-27 01:41    343040    ----a-w-    c:\windows\system32\drivers\usbhub.sys
2014-01-23 14:34 . 2013-11-27 01:41    99840    ----a-w-    c:\windows\system32\drivers\usbccgp.sys
2014-01-23 14:34 . 2013-11-27 01:41    53248    ----a-w-    c:\windows\system32\drivers\usbehci.sys
2014-01-23 14:34 . 2013-11-27 01:41    325120    ----a-w-    c:\windows\system32\drivers\usbport.sys
2014-01-23 14:34 . 2013-11-27 01:41    25600    ----a-w-    c:\windows\system32\drivers\usbohci.sys
2014-01-23 14:34 . 2013-11-27 01:41    30720    ----a-w-    c:\windows\system32\drivers\usbuhci.sys
2014-01-23 14:34 . 2013-11-27 01:41    7808    ----a-w-    c:\windows\system32\drivers\usbd.sys
2014-01-23 14:34 . 2013-11-26 10:32    3156480    ----a-w-    c:\windows\system32\win32k.sys
2014-01-16 23:43 . 2014-01-16 23:43    --------    d-----w-    C:\FRST
2014-01-16 23:30 . 2014-01-16 23:30    --------    d-----w-    c:\windows\ERUNT
2014-01-12 22:52 . 2014-01-17 16:30    --------    d-----w-    C:\zAdwCleaner
2014-01-12 22:15 . 2014-01-23 11:36    --------    d-----w-    c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-01-10 16:20 . 2014-01-10 16:20    --------    d-----w-    c:\windows\Migration
2014-01-10 15:36 . 2014-01-10 15:36    --------    d-----w-    c:\program files\Microsoft Mouse and Keyboard Center
2014-01-10 15:19 . 2013-11-23 18:26    417792    ----a-w-    c:\windows\SysWow64\WMPhoto.dll
2014-01-10 15:19 . 2013-11-23 17:47    465920    ----a-w-    c:\windows\system32\WMPhoto.dll
2014-01-10 15:19 . 2013-04-17 07:02    1230336    ----a-w-    c:\windows\SysWow64\WindowsCodecs.dll
2014-01-10 15:19 . 2013-04-17 06:24    1424384    ----a-w-    c:\windows\system32\WindowsCodecs.dll
2014-01-06 14:31 . 2013-05-10 05:56    12625920    ----a-w-    c:\windows\system32\wmploc.DLL
2014-01-06 14:31 . 2013-05-10 04:30    167424    ----a-w-    c:\program files\Windows Media Player\wmplayer.exe
2014-01-06 14:31 . 2013-05-10 03:48    164864    ----a-w-    c:\program files (x86)\Windows Media Player\wmplayer.exe
2014-01-06 14:31 . 2013-05-10 05:56    14631424    ----a-w-    c:\windows\system32\wmp.dll
2014-01-06 14:31 . 2013-05-10 04:56    12625408    ----a-w-    c:\windows\SysWow64\wmploc.DLL
2014-01-06 14:13 . 2014-01-06 14:13    905728    ----a-w-    c:\windows\system32\mshtmlmedia.dll
2014-01-06 14:12 . 2014-01-06 14:12    9728    ---ha-w-    c:\windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-01-06 14:03 . 2014-01-06 14:03    --------    d-----w-    c:\program files\Microsoft Silverlight
2014-01-06 14:03 . 2014-01-06 14:03    --------    d-----w-    c:\program files (x86)\Microsoft Silverlight
2014-01-06 13:53 . 2014-01-23 14:36    --------    d-----w-    c:\windows\system32\MRT
2014-01-06 13:45 . 2013-04-12 14:45    1656680    ----a-w-    c:\windows\system32\drivers\ntfs.sys
2014-01-06 13:44 . 2013-10-30 02:32    335360    ----a-w-    c:\windows\system32\msieftp.dll
2014-01-06 13:44 . 2013-10-30 02:19    301568    ----a-w-    c:\windows\SysWow64\msieftp.dll
2014-01-06 13:44 . 2013-10-19 02:18    81408    ----a-w-    c:\windows\system32\imagehlp.dll
2014-01-06 13:44 . 2013-10-19 01:36    159232    ----a-w-    c:\windows\SysWow64\imagehlp.dll
2014-01-06 13:43 . 2013-04-10 05:48    1732608    ----a-w-    c:\program files\Windows Journal\NBDoc.DLL
2014-01-06 13:43 . 2013-04-10 05:46    1402880    ----a-w-    c:\program files\Windows Journal\JNWDRV.dll
2014-01-06 13:43 . 2013-04-10 05:46    1393152    ----a-w-    c:\program files\Windows Journal\JNTFiltr.dll
2014-01-06 13:43 . 2013-04-10 05:46    1367040    ----a-w-    c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43 . 2013-04-10 05:03    936448    ----a-w-    c:\program files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2014-01-06 13:43 . 2013-06-15 04:32    39936    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys
2014-01-06 13:43 . 2013-06-25 22:55    785624    ----a-w-    c:\windows\system32\drivers\Wdf01000.sys
2014-01-06 13:43 . 2013-07-20 10:33    102608    ----a-w-    c:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:43 . 2013-07-20 10:33    124112    ----a-w-    c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2014-01-06 13:41 . 2013-10-03 02:23    404480    ----a-w-    c:\windows\system32\gdi32.dll
2014-01-06 13:41 . 2013-10-03 02:00    311808    ----a-w-    c:\windows\SysWow64\gdi32.dll
2014-01-06 13:41 . 2012-11-23 03:13    68608    ----a-w-    c:\windows\system32\taskhost.exe
2014-01-06 13:41 . 2013-08-01 12:09    983488    ----a-w-    c:\windows\system32\drivers\dxgkrnl.sys
2014-01-06 13:41 . 2013-04-10 06:01    265064    ----a-w-    c:\windows\system32\drivers\dxgmms1.sys
2014-01-06 13:41 . 2011-02-03 11:25    144384    ----a-w-    c:\windows\system32\cdd.dll
2013-12-30 15:51 . 2013-12-30 15:51    --------    d-----w-    C:\eafa3741b92c2761bd1b0e
2013-12-30 15:37 . 2013-05-13 05:50    52224    ----a-w-    c:\windows\system32\certenc.dll
2013-12-30 15:37 . 2013-05-13 03:43    1192448    ----a-w-    c:\windows\system32\certutil.exe
2013-12-30 15:37 . 2013-05-13 03:08    903168    ----a-w-    c:\windows\SysWow64\certutil.exe
2013-12-30 15:37 . 2013-05-13 03:08    43008    ----a-w-    c:\windows\SysWow64\certenc.dll
2013-12-30 15:36 . 2012-11-30 05:45    362496    ----a-w-    c:\windows\system32\wow64win.dll
2013-12-30 15:36 . 2012-11-30 05:45    13312    ----a-w-    c:\windows\system32\wow64cpu.dll
2013-12-30 15:36 . 2012-11-30 05:43    16384    ----a-w-    c:\windows\system32\ntvdm64.dll
2013-12-30 15:36 . 2013-04-25 23:30    1505280    ----a-w-    c:\windows\SysWow64\d3d11.dll
2013-12-30 15:36 . 2013-03-31 22:52    1887232    ----a-w-    c:\windows\system32\d3d11.dll
2013-12-30 15:36 . 2013-08-05 02:25    155584    ----a-w-    c:\windows\system32\drivers\ataport.sys
2013-12-30 15:34 . 2013-07-12 10:41    100864    ----a-w-    c:\windows\system32\drivers\usbcir.sys
2013-12-30 15:34 . 2013-10-12 02:32    150016    ----a-w-    c:\windows\system32\wshom.ocx
2013-12-30 15:34 . 2013-10-12 02:31    202752    ----a-w-    c:\windows\system32\scrrun.dll
2013-12-30 15:34 . 2013-10-12 02:04    121856    ----a-w-    c:\windows\SysWow64\wshom.ocx
2013-12-30 15:34 . 2013-10-12 02:03    163840    ----a-w-    c:\windows\SysWow64\scrrun.dll
2013-12-30 15:34 . 2013-10-12 01:33    156160    ----a-w-    c:\windows\system32\cscript.exe
2013-12-30 15:34 . 2013-10-12 01:33    168960    ----a-w-    c:\windows\system32\wscript.exe
2013-12-30 15:34 . 2013-10-12 01:15    141824    ----a-w-    c:\windows\SysWow64\wscript.exe
2013-12-30 15:34 . 2013-10-12 01:15    126976    ----a-w-    c:\windows\SysWow64\cscript.exe
2013-12-30 15:34 . 2013-05-10 05:49    30720    ----a-w-    c:\windows\system32\cryptdlg.dll
2013-12-30 15:34 . 2013-05-10 03:20    24576    ----a-w-    c:\windows\SysWow64\cryptdlg.dll
2013-12-30 15:32 . 2013-06-06 05:50    41472    ----a-w-    c:\windows\system32\lpk.dll
2013-12-30 15:32 . 2013-06-06 05:49    100864    ----a-w-    c:\windows\system32\fontsub.dll
2013-12-30 15:32 . 2013-06-06 05:49    14336    ----a-w-    c:\windows\system32\dciman32.dll
2013-12-30 15:32 . 2013-06-06 05:47    46080    ----a-w-    c:\windows\system32\atmlib.dll
2013-12-30 15:32 . 2013-06-06 04:57    25600    ----a-w-    c:\windows\SysWow64\lpk.dll
2013-12-30 15:32 . 2013-06-06 04:51    70656    ----a-w-    c:\windows\SysWow64\fontsub.dll
2013-12-30 15:32 . 2013-06-06 04:50    10240    ----a-w-    c:\windows\SysWow64\dciman32.dll
2013-12-30 15:32 . 2013-06-06 03:30    368128    ----a-w-    c:\windows\system32\atmfd.dll
2013-12-30 15:32 . 2013-06-06 03:01    295424    ----a-w-    c:\windows\SysWow64\atmfd.dll
2013-12-30 15:32 . 2013-06-06 03:01    34304    ----a-w-    c:\windows\SysWow64\atmlib.dll
2013-12-29 22:38 . 2012-11-01 05:43    2002432    ----a-w-    c:\windows\system32\msxml6.dll
2013-12-29 22:38 . 2012-11-01 05:43    1882624    ----a-w-    c:\windows\system32\msxml3.dll
2013-12-29 22:38 . 2012-11-01 04:47    1389568    ----a-w-    c:\windows\SysWow64\msxml6.dll
2013-12-29 22:38 . 2012-11-01 04:47    1236992    ----a-w-    c:\windows\SysWow64\msxml3.dll
2013-12-29 22:37 . 2013-10-12 02:30    830464    ----a-w-    c:\windows\system32\nshwfp.dll
2013-12-29 22:37 . 2013-10-12 02:29    859648    ----a-w-    c:\windows\system32\IKEEXT.DLL
2013-12-29 22:37 . 2013-10-12 02:29    324096    ----a-w-    c:\windows\system32\FWPUCLNT.DLL
2013-12-29 22:37 . 2013-10-12 02:03    656896    ----a-w-    c:\windows\SysWow64\nshwfp.dll
2013-12-29 22:37 . 2013-10-12 02:01    216576    ----a-w-    c:\windows\SysWow64\FWPUCLNT.DLL
2013-12-29 22:36 . 2013-08-28 01:12    461312    ----a-w-    c:\windows\system32\scavengeui.dll
2013-12-29 21:44 . 2014-01-23 11:20    89304    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2013-12-29 20:18 . 2013-12-29 20:18    --------    d-----w-    c:\users\Eithne\AppData\Roaming\AVG2014
2013-12-29 20:17 . 2013-12-29 20:17    --------    d-----w-    c:\users\Eithne\AppData\Roaming\TuneUp Software
2013-12-29 20:16 . 2013-12-29 20:17    --------    d-----w-    c:\programdata\AVG2014
2013-12-29 18:33 . 2013-12-29 18:33    27256    ----a-w-    c:\windows\system32\drivers\FixZeroAccess.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-01-23 14:34 . 2012-01-25 13:46    86054176    ----a-w-    c:\windows\system32\MRT.exe
2013-11-05 21:55 . 2013-11-05 21:55    150808    ----a-w-    c:\windows\system32\drivers\avgdiska.sys
2013-11-04 21:52 . 2013-11-04 21:52    240920    ----a-w-    c:\windows\system32\drivers\avgidsdrivera.sys
2013-10-31 23:00 . 2013-10-31 23:00    212280    ----a-w-    c:\windows\system32\drivers\avgldx64.sys
2013-10-31 22:49 . 2013-10-31 22:49    294712    ----a-w-    c:\windows\system32\drivers\avgloga.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GBMPro9Agent"="c:\program files\Genie9\Genie Backup Manager\GBMAgent.exe" [2012-05-29 250456]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2014-01-16 6563608]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"AVG_UI"="c:\program files (x86)\AVG\AVG2014\avgui.exe" [2013-11-07 4956176]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 NvStUSB;NVIDIA Stereoscopic 3D USB driver;c:\windows\system32\drivers\nvstusb.sys;c:\windows\SYSNATIVE\drivers\nvstusb.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 RTLE8023x64;Realtek 10/100/1000 PCI-E NIC Family NDIS XP(x64) Driver;c:\windows\system32\DRIVERS\Rtenic64.sys;c:\windows\SYSNATIVE\DRIVERS\Rtenic64.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 uxddrv;Dynamically loaded UxdDrv;c:\pcspro\fscommand\uxddrv64.sys;c:\pcspro\fscommand\uxddrv64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 Garmin Core Update Service;Garmin Core Update Service;c:\temp\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe;c:\temp\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys;c:\windows\SYSNATIVE\DRIVERS\avgloga.sys [x]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgmfx64.sys [x]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgrkx64.sys [x]
S1 Avgdiska;AVG Disk Driver;c:\windows\system32\DRIVERS\avgdiska.sys;c:\windows\SYSNATIVE\DRIVERS\avgdiska.sys [x]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsdrivera.sys [x]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys;c:\windows\SYSNATIVE\DRIVERS\avgldx64.sys [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [x]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [x]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [x]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe;c:\program files (x86)\AVG\AVG2014\avgidsagent.exe [x]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe;c:\program files (x86)\AVG\AVG2014\avgwdsvc.exe [x]
S2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [x]
S2 IswSvc;ZoneAlarm LTD Toolbar IswSvc;c:\program files\CheckPoint\ZAForceField\IswSvc.exe;c:\program files\CheckPoint\ZAForceField\IswSvc.exe [x]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 asmthub3;ASMedia USB3 Hub Service;c:\windows\system32\drivers\asmthub3.sys;c:\windows\SYSNATIVE\drivers\asmthub3.sys [x]
S3 asmtxhci;ASMEDIA XHCI Service;c:\windows\system32\drivers\asmtxhci.sys;c:\windows\SYSNATIVE\drivers\asmtxhci.sys [x]
S3 Point64;Microsoft Mouse and Keyboard Center Filter Driver;c:\windows\system32\DRIVERS\point64.sys;c:\windows\SYSNATIVE\DRIVERS\point64.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-28 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-04 18:04]
.
2014-01-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-08 21:15]
.
2014-01-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-08 21:15]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-11-19 11613288]
"ISW"="" [BU]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://search.zonealarm.com/?src=hp&tbid=base2013&Lan=en&gu=72f4998090db49878bb8cd53bac5dcd3&tu=10GX000702B000c&sku=&tstsId=&ver=&
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 212.87.64.7 212.87.64.10
FF - ProfilePath - c:\users\Eithne\AppData\Roaming\Mozilla\Firefox\Profiles\lgyhqe5t.default\
FF - prefs.js: browser.startup.homepage - about:home
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-28  08:51:48
ComboFix-quarantined-files.txt  2014-01-28 08:51
ComboFix2.txt  2014-01-27 23:06
.
Pre-Run: 924,479,643,648 bytes free
Post-Run: 924,407,676,928 bytes free
.
- - End Of File - - 413F6FDDF3AA3EC7AA4A95562E905BB6
A36C5E4F47E84449FF07ED3517B43A31
 



#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:17 AM

Posted 28 January 2014 - 04:53 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Java 7 Update 9


Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 dorothyh

dorothyh
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:17 AM

Posted 28 January 2014 - 06:41 PM

Hi Gringo

 

Just before starting to follow these instructions G oogle redirected  a search .

 

I uninstalled and reinstalled Java and ran cccleaner.

MBAM found nothing but below is the log anyway.

 

Hijack this reported an unexpected error and asked me to report it to Trend, but produced a log anyway. I have the screenshot if you want to see it.

Should I run it again?

 

Dorothy

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2014.01.28.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16750
Eithne :: PCS1-PC [administrator]

28/01/2014 23:24:19
mbam-log-2014-01-28 (23-24-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 242108
Time elapsed: 1 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:34:42, on 28/01/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16750)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Eithne\Desktop\HijackThis.exe
C:\Program Files (x86)\Microsoft Office\OFFICE11\WINWORD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.zonealarm.com/?src=hp&tbid=base2013&Lan=en&gu=72f4998090db49878bb8cd53bac5dcd3&tu=10GX000702B000c&sku=&tstsId=&ver=&
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Zonealarm Helper Object - {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.3.16\bh\zonealarm.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: ZoneAlarm Security Toolbar - {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.3.16\zonealarmTlbr.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [GBMPro9Agent] C:\Program Files\Genie9\Genie Backup Manager\GBMAgent.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-805003540-3815042260-3093632177-1000\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-805003540-3815042260-3093632177-1000\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing)
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8891 bytes



#11 gringo_pr

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Posted 28 January 2014 - 08:51 PM

Hello

what browser were you using when you got the redirect

gringo
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#12 dorothyh

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Posted 29 January 2014 - 05:58 AM

Hi

 

Firefox. The redirects are still happening today.  Or, to be more specific, it happened once, which is all I would expect during half an hour's work on the PC.

 

Often (but not always ) it happens on the first Google search click after Firefox is launched and then maybe a couple of hours later if I  search again.,

 

A couple of posts ago you said the logs were looking better.  I'm curious, what was it that you noticed?

 

Dorothy



#13 gringo_pr

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Posted 29 January 2014 - 01:10 PM


Hello Dorothy


I want you to reset firefox back to defaults, this will remove everything from Firefox

I will let you keep your bookmarks so to do that you can go here - Export BookMarks

Now to reset firefox do the following.
  • At the top of the Firefox window, click the "Firefox" button,
  • go over to the "Help" sub-menu
    • (on Windows XP, click the Help menu at the top of the Firefox window) and select "Troubleshooting Information".
  • Click the "Reset Firefox" button in the upper-right corner of the Troubleshooting Information page.
  • click "Reset Firefox" in the confirmation window that opens.
  • Firefox will close and be reset. When it's done. Click "Finish" and Firefox will open.
restart the computer and check firefox for me now

Gringo
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#14 dorothyh

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Posted 29 January 2014 - 02:43 PM

Hi

 

I can't find that button on the trouble shooting page. That  page just seems to be a list of settings for Firefox and Graphics.

 

If I click on " help/restart with addons disabled" would that have the effect you want?

 

I have version 11.0 of Firefox.

 

Dorothy



#15 gringo_pr

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Posted 29 January 2014 - 03:34 PM

Hello

Download the latest version of firefox

http://www.mozilla.org/en-US/firefox/all/

gringo
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