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Posted 27 January 2014 - 06:55 AM
Posted 27 January 2014 - 08:46 AM
Hello, and welcome to Bleeping Computer.
Check out this blog. I believe your problem is because the Windows install DVD does not have the latest mass storage drivers. That's why the linux CD's worked. But, maybe this will not work as you said you can load windows from a USB and it installs.
Edited by JohnC_21, 27 January 2014 - 08:47 AM.
Posted 28 January 2014 - 06:48 AM
Thanks for the reply JohnC_21.
I have considered that it could be a compatibility issue, but if the software did not support the chipset, the hard drive would not be detected (right?) since they are on the same controller bus.
Also, I have had the same issue when trying to use a Windows 8.1 media.
The chipset is the Intel ICH8.... which is very common so I would guess support was built in.
I appreciate the help and would welcome any other suggestions.
Posted 29 January 2014 - 04:47 PM
One possibility is you have different types of SATA ports on your motherboard and the Windows boot disc drivers does detect the SATA ports but it is using the incorrect drivers. If you haven't tried it, plug your SATA cable into different ports on the motherboard. Something similar happened to me with a USB install and the solution was that the drivers weren't there for the particular USB port I had the stick plugged in, even though it did boot from the port. Tried the lower speed USB ports and it went right past this error message.
Posted 29 January 2014 - 04:49 PM
Thanks for the thought on this but unfortunately this is a laptop so I cannot change ports.
Any other thoughts?
Posted 29 January 2014 - 07:27 PM
If another SATA port is available on the motherboard, attach to that but I still think it is some kind of software issue as linux works fine.
Well, I just remembered that the DV is a laptop so that is not an option.
Edit: Maybe installing the Chipset INF update Utility will help
Edited by JohnC_21, 29 January 2014 - 07:41 PM.
Posted 30 January 2014 - 05:35 AM
Posted 30 January 2014 - 05:56 AM
As part of my work, i had chance to install Windows 7 to more than 10 DV6 series computers ( as of today ) and never encountered the issue you faced. I suspect there might be a low level hardware issue with your laptop ( consider the machine is fully certified for Win Vista and that also showed same issue ).
Posted 31 January 2014 - 05:04 AM
Definitely sounds like you are the DV series PRO and as you have confirmed, this really does not make any sense with your success with installation as proof.
I would definitely agree with you that "suspect there might be a low level hardware issue". I must admit that I suspect this about all older HP DV Series laptops that come into my office.
If time were not so precious I would dig even further to try to figure out the boot issue with possibly slip streaming some drivers, etc. but at this point it is not worth it with the machine now functioning.
Thanks for the post.
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