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Windows 8 Laptop, Hangs, Can't Update to 8.1, Cant refresh or reinstall


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#1 Bromide

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Posted 27 January 2014 - 12:51 AM

I think my Windows 8 64bit laptop (y510p) with 8GB RAM is infected.

I have trouble entering the windows 8 store and half the icons on the windows  8 UI are blank and don't open.

When I manage to get into the store, the update downloads but always fails eventually.

I tried to use the Windows 8 refresh tool (reinstall without losing files) but it always fails and takes me back to the troubleshooting menu.  Same thing goes for reinstalling windows so all old files are deleted, but it fails and nothing at all is changed.

I use Norton 360 but it has not found anything.

Sometimes the computer runs well despite all this the whole time it is on.  But the next time I boot it up theres a chance the whole time it is slow and hangs for no reason (at least according to the task manager; no program in the background is using a lot of resources to explain this).

In safe mode the laptop always works perfectly well.



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#2 boopme

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Posted 27 January 2014 - 10:38 PM

Hello, please repost your info here....

 

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/


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#3 Bromide

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Posted 27 January 2014 - 11:50 PM

http://www.bleepingcomputer.com/forums/t/522367/windows-8-laptop-hangs-cant-update-to-81-cant-refresh-or-reinstall/



#4 boopme

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Posted 28 January 2014 - 11:30 AM

Thank you...

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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