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Zeroaccess trojan removed by Malwarebytes but still have Google redirects

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#1 dorothyh


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Posted 26 January 2014 - 04:06 PM

Months ago I was infected with a virus that prevented AVG and MBAM from running. A friend ran MBAM from a flash drive(I think), which got AVG and MBAM back working on the PC.

Some time later, I noticed Windows Update no longer worked and Google searches were occasionally being redirected. Clicking a second time on the search item always worked. I didn't realise until recently that these may also be symptoms of the virus.

Then Malwarebytes AntiRootkit got Windows Update going again. I also ran some of the other tools mentioned here but I still get Google redirects.

I'd appreciate advice on what to do next.

I use Windows 7 Home Premium and Firefox.

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#2 Broni


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Posted 26 January 2014 - 06:09 PM

ZeroAccess rootkit requires elevated help.


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 dorothyh

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Posted 27 January 2014 - 07:50 AM



Here is the link to the new topic



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