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Blank or green screen or sudden restart


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2 replies to this topic

#1 pamir

pamir

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  • Local time:05:53 AM

Posted 26 January 2014 - 04:00 PM

Hello experts,

 

In unpredictable moements, while working on PC, a blank or green screen appears - I need to press the power button. And in other cases, the computer suddenly restarts itself.

 

Do you think it is a virus or a Windows problem or hardware problem?

 

Thanks in advance for your help!

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526  BrowserJavaVersion: 10.51.2
Run by pamir at 21:23:46 on 2014-01-26
Microsoft Windows 7 Ultimate   6.1.7600.0.1251.359.1033.18.1916.1099 [GMT 2:00]
.
AV: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {19259FAE-8396-A113-46DB-15B0E7DFA289}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {A2447E4A-A5AC-AE9D-7C6B-2EC29C58E834}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files\Classic Shell\ClassicStartMenu.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Windows\System32\ATWTUSB.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: ExplorerBHO Class: {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - c:\program files\classic shell\ClassicExplorer32.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: ClassicIEBHO Class: {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - c:\program files\classic shell\ClassicIEDLL_32.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Classic Explorer Bar: {553891B7-A0D5-4526-BE18-D3CE461D6310} - c:\program files\classic shell\ClassicExplorer32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [icq] c:\users\pamir\appdata\roaming\icqm\icq.exe -CU
uRun: [lemdlvhsdqfk] hiyxnfzslgdqfylwpqgf.exe
uRun: [aqvjovemu] c:\users\pamir\appdata\local\temp\jiwthxpgxqlwjalulk.exe
mRun: [Classic Start Menu] "c:\program files\classic shell\ClassicStartMenu.exe" -startup
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MobileConnect] c:\program files\vodafone\vodafone mobile connect\bin\MobileConnect.exe /silent
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [atwtusb] atwtusb.exe beta
mRun: [TQ566808] "E:\setup.exe"
mRun: [mobilegeni daemon] c:\program files\mobogenie\DaemonProcess.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {56753E59-AF1D-4FBA-9E15-31557124ADA2} - c:\program files\classic shell\ClassicIE_32.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 87.120.8.1
TCP: Interfaces\{5259843C-37CD-44E2-92ED-9D5AA1EE38A2} : DHCPNameServer = 87.120.8.1
TCP: Interfaces\{5259843C-37CD-44E2-92ED-9D5AA1EE38A2}\2457666616C6F6 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{9364300C-4A5D-417B-9EEE-25D9452F51B7} : DHCPNameServer = 10.250.238.3 10.250.238.4
TCP: Interfaces\{E34B3D5C-BF66-47C7-84E6-BE916B45CE5F} : DHCPNameServer = 87.120.8.1
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.76\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\pamir\appdata\roaming\mozilla\firefox\profiles\h1d56u0n.default\
FF - prefs.js: browser.startup.homepage - about:blank
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
.
============= SERVICES / DRIVERS ===============
.
R1 eamonm;eamonm;c:\windows\system32\drivers\eamonm.sys [2013-9-17 188808]
R2 Apache2.2;Apache2.2;c:\program files\apache software foundation\apache2.2\bin\httpd.exe [2012-1-28 20549]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2013-9-12 1337752]
R2 epfwwfpr;epfwwfpr;c:\windows\system32\drivers\epfwwfpr.sys [2013-9-17 122376]
R2 VMCService;Vodafone Mobile Connect Service;c:\program files\vodafone\vodafone mobile connect\bin\VMCService.exe [2008-9-22 14336]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-14 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-14 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-14 661504]
S1 aiptektp;HyperPen;c:\windows\system32\drivers\aiptektp.sys [2013-12-23 22272]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2008-9-15 7168]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2013-12-20 1343400]
S3 ZTEusbnet;ZTE USB-NDIS miniport;c:\windows\system32\drivers\ZTEusbnet.sys [2013-12-21 110080]
S3 ZTEusbvoice;ZTE VoUSB Port;c:\windows\system32\drivers\zteusbvoice.sys [2013-12-21 104960]
.
=============== Created Last 30 ================
.
2014-01-25 17:50:54 62576 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{1a762a03-85c7-4334-bea6-281de714b5cc}\offreg.dll
2014-01-25 17:43:05 -------- d-----w- C:\Intel
2014-01-19 07:00:56 -------- d-----w- c:\program files\MSECache
2014-01-17 16:39:59 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2014-01-17 16:09:44 -------- d-----w- c:\users\pamir\appdata\roaming\.minecraft
2014-01-09 02:34:16 7760024 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{1a762a03-85c7-4334-bea6-281de714b5cc}\mpengine.dll
2014-01-08 18:46:20 -------- d-----w- c:\users\pamir\appdata\local\Apple Computer
2014-01-08 18:45:40 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2014-01-08 18:44:12 -------- d-----w- c:\program files\iPod
2014-01-08 18:44:08 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2014-01-08 18:44:08 -------- d-----w- c:\program files\iTunes
2014-01-08 18:40:27 -------- d-----w- c:\users\pamir\appdata\local\Apple
2014-01-08 18:39:45 -------- d-----w- c:\program files\Bonjour
2014-01-06 19:53:19 -------- d---a-w- C:\Kaspersky Rescue Disk 10.0
2014-01-05 17:02:32 -------- d-----w- c:\program files\Kozaka
2014-01-05 17:02:05 -------- d-----w- c:\users\pamir\appdata\roaming\GoforFiles
2014-01-05 17:02:04 -------- d-----w- c:\program files\GoforFiles
2014-01-03 11:08:07 -------- d-----w- c:\users\pamir\appdata\local\Diagnostics
2013-12-30 15:21:58 -------- d-----w- c:\users\pamir\appdata\local\Microsoft Games
.
==================== Find3M  ====================
.
2013-12-19 21:13:21 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-19 21:13:21 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-26 10:25:54 230048 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 21:24:43,97 ===============
 

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,888 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:53 PM

Posted 31 January 2014 - 02:25 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.

Let me know what problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 39,888 posts
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  • Gender:Male
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  • Local time:11:53 PM

Posted 07 February 2014 - 10:15 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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