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DDS Hangs


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5 replies to this topic

#1 Jeff-Lex

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Posted 26 January 2014 - 03:29 PM

Windows XP, SP3. Have some problems with browser hijacks. I ran scans using MalwareBytes (several detections), Microsoft Security Scanner (no detections). Have tried to run DDS, but it hangs after running a few minutes. HHD activity ceases and DDS seems to stop. If I move the mouse, the computer hangs and I have to hard boot.  Tried running in safe mode as well, but same issue. Unable to get a log file. Have also tried rKill and RougeKiller then DDS again. Same issue: hangs up. Of note that the clock still seems to increment normally until I move the cursor.



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#2 aharonov

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Posted 29 January 2014 - 01:29 PM

Hi there,

 

please run a FRST scan instead:

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    Please copy and paste these logs in your next reply.



#3 Jeff-Lex

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Posted 29 January 2014 - 03:32 PM

I must tell you that out of frustration, we decided to blow away the drive and re-install everything using the original manufacturer's (Toshiba) recovery disk. So, I am pretty sure that we have a machine that is in pristine shape, except that the Security Center fails to pick up Microsoft Security Essentials is running and active..

 

However, before re-installing MSE, Advanced System Care and IOBit Malware, I tried running the DDS from BleepingComputer.com. It still hangs at the same point. I am beginning to wonder whether there is something with Toshiba that prevents the script from running. It also makes me suspicious that there is still something that is getting on the system..

 

The First and Addition files are attached.

Attached Files



#4 Jeff-Lex

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Posted 29 January 2014 - 03:40 PM

We can disregard the MSE issue. I found that if I turned off real-time scanning, turned it back on, then went to the home screen and clicked the "Turn On" button that MSE now reports that MSE is active and running. Go Figure....



#5 aharonov

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Posted 29 January 2014 - 04:16 PM

It sometimes happens that DDS hangs - this is not per se somenthing to worry about.

Your logs look clean (as it is to expect after you reset everything to factory settings with the Toshiba recovery disk). So I don't see a need for further examination here. :)



#6 aharonov

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Posted 27 February 2014 - 03:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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