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Windows 7 Acer Aspire 8943G Crashes/BlueScreen (Phyisical dump) Reduced Speed


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48 replies to this topic

#1 BWest1989

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Posted 26 January 2014 - 12:39 PM

Hello I am an issues and am totally lost.

 

I have an Acer Aspire 8943G laptop which is about two years old. A year a go the hard drive broke so I replaced it with a new Wd 1TB hard drive. Before even changing the hard drive I was exhibiting these problems. The laptop would crash, BlueScreen talking about physical dump, or randomly just restart. Sometimes it would restart during the restarting process. I am totally lost. The issue has been getting worse as it happens more frequent. I don't know if its hardware or software related so please of you could help would greatly appreciate it.

 

These are the specs

Windows 7 64-bit

Intel Core i7-740QM processor 

1.73 GHz, 6mb L3 cache

ATI Mobility Rodeon HD 5650 Upto 2782 Mb hyper memory

18.4" Full HD 1080p LED LCD

4 GB DDR 3 Memory

1Tb Hard disc space.

 

Please HELP. I am loosing my mind over this



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#2 KingdomSeeker

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Posted 26 January 2014 - 02:06 PM

To help us troubleshoot please do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
 


#3 dc3

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Posted 26 January 2014 - 02:07 PM


Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 
Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 BWest1989

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Posted 26 January 2014 - 02:32 PM

This is the snapshot from Speccy:

http://speccy.piriform.com/results/KRcCoLVjvmhfvib1RtWpqXX

 

The Result I received from MiniToolBox

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Bernard (administrator) on 26-01-2014 at 19:24:42
Running from "C:\Users\Bernard\Desktop\RomTest\BleepingComputer"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/24/2014 02:12:20 AM) (Source: Application Hang) (User: )
Description: The program SndVol.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1a8c
 
Start Time: 01cf18a97c53f511
 
Termination Time: 3
 
Application Path: C:\Windows\system32\SndVol.exe
 
Report Id: efc00ba4-849c-11e3-a7c1-c80aa9ce30d9
 
Error: (01/18/2014 05:16:36 AM) (Source: Microsoft-Windows-RestartManager) (User: Bernard-PC)
Description: Application or service 'Windows Explorer' could not be shut down.
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17
 
 
System errors:
=============
Error: (01/26/2014 05:02:53 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service hung on starting.
 
Error: (01/26/2014 04:58:32 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
Error: (01/26/2014 04:58:30 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0xfffff5000c3d2080, 0x0000000000000002, 0x0000000000000001, 0xfffff88005f34b60)C:\Windows\MEMORY.DMP012614-20888-01
 
Error: (01/26/2014 04:58:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:56:47 on ?26/?01/?2014 was unexpected.
 
Error: (01/26/2014 04:54:57 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
Error: (01/26/2014 04:54:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:53:05 on ?26/?01/?2014 was unexpected.
 
Error: (01/26/2014 04:22:04 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service hung on starting.
 
Error: (01/26/2014 04:18:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
 
Error: (01/26/2014 04:18:14 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer BAA-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F56A81D6-C450-4086-AB95-183044027567}.
The master browser is stopping or an election is being forced.
 
Error: (01/26/2014 04:17:19 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
 
Microsoft Office Sessions:
=========================
Error: (01/24/2014 02:12:20 AM) (Source: Application Hang)(User: )
Description: SndVol.exe6.1.7601.175141a8c01cf18a97c53f5113C:\Windows\system32\SndVol.exeefc00ba4-849c-11e3-a7c1-c80aa9ce30d9
 
Error: (01/18/2014 05:16:36 AM) (Source: Microsoft-Windows-RestartManager)(User: Bernard-PC)
Description: 1C:\Windows\explorer.exeWindows Explorer0411730280
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18
 
Error: (01/15/2014 08:45:31 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-01-26 17:03:10.772
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-26 17:03:09.024
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-26 16:22:36.584
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-26 16:22:36.341
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 22:03:55.757
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 20:32:02.476
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 20:32:02.107
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 16:04:44.123
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 16:04:43.734
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-25 11:50:12.960
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
64 Bit HP CIO Components Installer (Version: 6.2.2)
7-Zip 9.20
AC3Filter 2.5b (Version: 2.5b)
Acer Bio Protection (Version: 6.5.76)
Acer Crystal Eye webcam (Version: 1.0.3.0)
Acer Crystal Eye Webcam (Version: 5.2.12.1)
Acer ePower Management (Version: 5.00.3002)
Acer Updater (Version: 1.02.3502)
AcerOrbiCam (Version: 1.0.9)
Acoustica CD/DVD Label Maker
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader X (10.1.9) (Version: 10.1.9)
AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.938.1)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70611.1329)
Android SDK Tools (Version: 1.16)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.24)
Atheros Driver Installation Program (Version: 9.0)
Bass Audio Decoder (remove only)
BitRaider Web Client (Version: 1.1.8.1)
Bluetooth Win7 Suite (64) (Version: 7.00.002.0013)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0611.1251.21046)
Catalyst Control Center Graphics Previews Common (Version: 2012.0611.1251.21046)
Catalyst Control Center InstallProxy (Version: 2012.0611.1251.21046)
Catalyst Control Center Localization All (Version: 2012.0611.1251.21046)
CCC Help Chinese Standard (Version: 2012.0611.1250.21046)
CCC Help Chinese Traditional (Version: 2012.0611.1250.21046)
CCC Help Czech (Version: 2012.0611.1250.21046)
CCC Help Danish (Version: 2012.0611.1250.21046)
CCC Help Dutch (Version: 2012.0611.1250.21046)
CCC Help English (Version: 2012.0611.1250.21046)
CCC Help Finnish (Version: 2012.0611.1250.21046)
CCC Help French (Version: 2012.0611.1250.21046)
CCC Help German (Version: 2012.0611.1250.21046)
CCC Help Greek (Version: 2012.0611.1250.21046)
CCC Help Hungarian (Version: 2012.0611.1250.21046)
CCC Help Italian (Version: 2012.0611.1250.21046)
CCC Help Japanese (Version: 2012.0611.1250.21046)
CCC Help Korean (Version: 2012.0611.1250.21046)
CCC Help Norwegian (Version: 2012.0611.1250.21046)
CCC Help Polish (Version: 2012.0611.1250.21046)
CCC Help Portuguese (Version: 2012.0611.1250.21046)
CCC Help Russian (Version: 2012.0611.1250.21046)
CCC Help Spanish (Version: 2012.0611.1250.21046)
CCC Help Swedish (Version: 2012.0611.1250.21046)
CCC Help Thai (Version: 2012.0611.1250.21046)
CCC Help Turkish (Version: 2012.0611.1250.21046)
ccc-utility64 (Version: 2012.0611.1251.21046)
CD Audio Reader Filter (remove only)
Combined Community Codec Pack 2011-11-11 (Version: 2011.11.11.0)
CrystalDiskMark 3.0.2f (Version: 3.0.2f)
CyberLink PowerDVD 12 (Version: 12.0.2118a.57)
D3DX10 (Version: 15.4.2368.0902)
DCoder Image Source (remove only)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
DirectVobSub (remove only)
DivX Setup (Version: 2.6.1.90)
Dropbox (Version: 2.4.11)
DScaler 5 Mpeg Decoders
ffdshow v1.2.4453 [2012-05-21] (Version: 1.2.4453.0)
FFMPEG Core Files (remove only)
Fingerprint Solution (Version: 6.1.76.0)
Free Studio version 5.9.0.1212 (Version: 5.9.0.1212)
Futuremark SystemInfo (Version: 4.15.0)
Gabest MPEG Splitter (remove only)
Google Chrome (Version: 32.0.1700.76)
Google Drive (Version: 1.13.5782.599)
Google Update Helper (Version: 1.3.22.3)
Haali Media Splitter
HP Photosmart Wireless B109n-z All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
iCloud (Version: 3.0.2.163)
ImgBurn (Version: 2.5.7.0)
Intel Extreme Tuning Utility (Version: 3.2.0.24)
Intel® Management Engine Components (Version: 6.0.0.1179)
iTunes (Version: 11.1.3.8)
Java 7 Update 6 (64-bit) (Version: 7.0.60)
Java 7 Update 6 (Version: 7.0.60)
Java Auto Updater (Version: 2.1.9.0)
Java SE Development Kit 7 Update 6 (64-bit) (Version: 1.7.0.60)
Java SE Development Kit 7 Update 6 (Version: 1.7.0.60)
Junk Mail filter update (Version: 16.4.3505.0912)
Kaspersky Internet Security 2013 (Version: 13.0.1.4190)
Launch Manager (Version: 4.0.7)
LAV Filters 0.57.0 (Version: 0.57.0)
MadVR (remove only)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Help Viewer 1.1 (Version: 1.1.40219)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 1.0.0.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.51.2500.0)
Microsoft SQL Server 2012 Data-Tier App Framework  (Version: 11.1.2816.0)
Microsoft SQL Server 2012 Management Objects  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Native Client  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 T-SQL Language Service  (Version: 11.1.3000.0)
Microsoft SQL Server System CLR Types (Version: 10.51.2500.0)
Microsoft System CLR Types for SQL Server 2012 (Version: 11.0.2100.60)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual Studio 2010 Shell (Integrated) - ENU (Version: 10.0.40219)
Microsoft Visual Studio 2010 Shell (Isolated) - ENU (Version: 10.0.40219)
Microsoft Visual Studio Tools for Applications Design-Time 3.0 (Version: 10.0.40220)
Microsoft Visual Studio Tools for Applications x86 Runtime 3.0 (Version: 10.0.40220)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
MotioninJoy ds3 driver version 0.6.0001 (Version: 0.5.0001)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyFreeCodec
MyProduct
NBA 2K13 (Version: 1.0.0)
NetBeans IDE 7.2 (Version: 7.2)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Notepad++ (Version: 6.1.5)
Nuvoton CIR Device Drivers (Version: 8.60.2002)
O2Micro 1394 OHCI Compliant Host Controller Driver (Version: 1.0.00)
O2Micro Flash Memory Card Windows Driver (Version: 2.0.37.D)
ooVoo (Version: 3.5.9052)
OpenSource AVI Splitter (remove only)
OpenSource DTS/AC3/DD+ Source Filter (remove only)
OpenSource Flash Video Splitter (remove only)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
Photo Common (Version: 16.4.3505.0912)
Photo Gallery (Version: 16.4.3505.0912)
PowerISO (Version: 4.9)
Prerequisites for SSDT  (Version: 11.0.2100.60)
PS_AIO_06_B109n-z_SW_Min (Version: 140.0.690.000)
PSPad editor (Version: 4.5.7.2450)
PunkBuster Services (Version: 0.991)
PX Profile Update (Version: 1.00.1.)
Python 2.7.3 (Version: 2.7.3150)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6072)
Samsung Kies (Version: 2.5.3.13043_14)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Scan (Version: 140.0.80.000)
Search Protection (Version: 8.5.0.1)
SES Driver (Version: 1.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.11 (Version: 6.11.102)
Spotify (Version: 0.9.6.72.ge389c074)
Star Wars The Old Republic (Version: 7.0.0.7)
Star Wars: The Old Republic (Version: 1.00)
SuyinNBCam (Version: 1.0.0.5)
Synaptics Pointing Device Driver (Version: 15.0.12.2)
System Requirements Lab CYRI (Version: 5.0.6.0)
System Requirements Lab for Intel (Version: 4.5.11.0)
Toolbox (Version: 140.0.428.000)
Ubisoft Game Launcher (Version: 1.0.0.0)
Update 4.0.2 for Microsoft .NET Framework 4 Client Profile (KB2544514) (Version: 1)
Update 4.0.2 for Microsoft .NET Framework 4 Extended (KB2544514) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft Access 2013 (KB2827233) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2837648) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 64-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2850061) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2767850) 64-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2837635) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837647) 64-Bit Edition
Uplay (Version: 2.0)
uTorrentControl2 Toolbar (Version: 6.8.11.4)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Viber (Version: 3.0.0.133634)
Visual Studio 2010 Prerequisites - English (Version: 10.0.40219)
VLC media player 2.0.3 (Version: 2.0.3)
WampServer 2.4
WD SmartWare (Version: 1.6.4.7)
Weka 3.7.7 (Version: 3.7.7)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (01/19/2011 1.0.0009.0) (Version: 01/19/2011 1.0.0009.0)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinRAR 4.00 (64-bit) (Version: 4.00.0)
Zoom Player (remove only)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 54%
Total physical RAM: 4028.5 MB
Available physical RAM: 1831.95 MB
Total Pagefile: 8055.17 MB
Available Pagefile: 4768.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.14 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:189.51 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BERNARD-PC
 
Administrator            Bernard                  Guest                    
Mcx1-BERNARD-PC          
 
 
**** End of log ****
 
Thanks for the quick reply


#5 KingdomSeeker

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Posted 26 January 2014 - 03:10 PM

Please uninstall Bonjour and download the latest addition to reinstall. I would also uninstall Utorrent and it's toolbar. These are invitations to become infected. Post back if this doesn't help. Good luck. :thumbup2:



#6 BWest1989

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Posted 26 January 2014 - 03:24 PM

Thanks for the quick reply. So do you think that was the cause of all my issues? Because include the crashing and everything I have noticed a decrease in performance as well. I have considered that maybe upgrading to an SSD hard drive and my RAM might help  out. 

 

Any thoughts on that



#7 KingdomSeeker

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Posted 26 January 2014 - 04:22 PM

I am sure those would increase your performance. Most of the crashes were caused by Bonjour so there is an issue with it. There may be more to it but it's a place to start.



#8 dc3

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Posted 26 January 2014 - 04:27 PM

Are you using network to connect to the Internet?

 

I see that you have two of the same RAM modules and are running in single mode.  This usually occurs because the RAM isn't populated correctly.  Running in dual channel will make the computer run better.

 

You motherboard is running at 70 C, and the CPU is running at 71 C.  I would suggest blowing out the computer through the vents to remove any accumulated dust.

 

The partition 1 is your C: drive.  You are down to 20% free space.  I would suggest either purchasing an external hdd or use removable media to move some of your data to from the C: drive.  Obviously you don't move anything belonging to the operating system.

 

Bonjour isn't the cause of your problem, just a nuisance  iTunes uses Bonjour to find shared music libraries, AirPort Express devices, streaming music, and Apple TVs.  If you are not using any of these I would encourage to remove it as it is always causing event errors regarding it.

 

Downloading p2p file (torrents) is one of the fastest way I know of to get infected.  You have no way of knowing just what another person has embedded in their files.  I concur... get rid of utorrent.

 

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png

 

Please download AdwCleaner and run it.

 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.
 
 

 
Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.
 
 
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 BWest1989

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Posted 26 January 2014 - 05:56 PM

Thanks for the quick replay.

 

 

I am connected through a wireless to the internet.

 

Also could you please explain what you meant regarding my RAM situation  running in single mode and the dual channel.

Also how would I go bout blowing through the laptop vents please?

 

_______________________________________________________

 

security check information

 

Results of screen317's Security Check version 0.99.79 

 Windows 7 Service Pack 1 x64 (UAC is enabled) 

 Internet Explorer 11 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Disabled! 

Kaspersky Internet Security  

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:`````````

 Java 7 Update 6 

 Java SE Development Kit 7 Update 6

 Java version out of Date!

 Adobe Flash Player 11.9.900.170 

 Adobe Reader 10.1.9 Adobe Reader out of Date! 

 Mozilla Firefox 23.0.1 Firefox out of Date! 

 Google Chrome 31.0.1650.63 

 Google Chrome 32.0.1700.76 

````````Process Check: objlist.exe by Laurent```````` 

 Kaspersky Lab Kaspersky Internet Security 2013 avp.exe 

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

 

 

________________________________________________________________________________

AdwCleaner Information

 

# AdwCleaner v3.017 - Report created 26/01/2014 at 22:12:55

# Updated 12/01/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Bernard - BERNARD-PC

# Running from : C:\Users\Bernard\Desktop\RomTest\BleepingComputer\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\boost_interprocess

Folder Deleted : C:\ProgramData\SoftSafe

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\myfree codec

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Program Files (x86)\myfree codec

Folder Deleted : C:\Program Files (x86)\uTorrentControl2

Folder Deleted : C:\Users\Bernard\AppData\Local\Conduit

Folder Deleted : C:\Users\Bernard\AppData\Local\Wajam

Folder Deleted : C:\Users\Bernard\AppData\LocalLow\boost_interprocess

Folder Deleted : C:\Users\Bernard\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Bernard\AppData\LocalLow\uTorrentControl2

Folder Deleted : C:\Users\Bernard\AppData\Roaming\dvdvideosoftiehelpers

Folder Deleted : C:\Users\Bernard\AppData\Roaming\Search Protection

Folder Deleted : C:\Users\Bernard\AppData\Local\Google\Chrome\User Data\Default\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc

File Deleted : C:\END

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKCU\Software\Google\Chrome\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pacgpkgadgmibnhpdidcnfafllnmeomc

Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL

Key Deleted : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager

Key Deleted : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3072253

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5C3B5DAA-0AFF-4808-90FB-0F2F2D760E36}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{687578B9-7132-4A7A-80E4-30EE31099E03}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FD501041-8EBE-11CE-8183-00AA00577DA2}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{687578B9-7132-4A7A-80E4-30EE31099E03}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{687578B9-7132-4A7A-80E4-30EE31099E03}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{687578B9-7132-4A7A-80E4-30EE31099E03}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{71E751F0-6B00-4413-9EAA-DBF12E9E7C6E}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F6740568-0712-4119-9F4A-3D3AD24E4D38}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\InstallCore

Key Deleted : HKCU\Software\Myfree Codec

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentControl2

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\Myfree Codec

Key Deleted : HKLM\Software\uTorrentControl2

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\MyFreeCodec

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl2 Toolbar

Key Deleted : [x64] HKLM\SOFTWARE\DivX\Install\Setup\WizardLayout\ConduitToolbar

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16428

 

 

-\\ Mozilla Firefox v23.0.1 (en-US)

 

[ File : C:\Users\Bernard\AppData\Roaming\Mozilla\Firefox\Profiles\ftf5rcdi.default\prefs.js ]

 

 

-\\ Google Chrome v

 

[ File : C:\Users\Bernard\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [7701 octets] - [26/01/2014 22:05:23]

AdwCleaner[S0].txt - [6646 octets] - [26/01/2014 22:12:55]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6706 octets] ##########

_______________________________________________________________________

 

Junk Removal Tool

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 7 Home Premium x64
Ran by Bernard on 26/01/2014 at 22:28:50.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\searchprotection
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Bernard\appdata\local\cre"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 26/01/2014 at 22:53:05.80
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#10 BWest1989

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Posted 26 January 2014 - 06:53 PM

It just crashed again. Will be checking if my ram and hd are connected properly 



#11 dc3

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Posted 26 January 2014 - 08:16 PM

could you please explain what you meant regarding my RAM situation  running in single mode and the dual channel.

 

Did you add RAM to this computer?

 

As for blowing out the dust through vents, there are openings in the case of the laptop which you can blow air through to clean out the dust.

 

I will look in the morning and provide you with a visual aide to do this.


Edited by dc3, 27 January 2014 - 09:58 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 BWest1989

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Posted 27 January 2014 - 02:54 AM

Thank you. No I did now add more RAM this is the ram that was already installed into the laptopl when  bought it. I am just getting frustrated because I paid £1000 for it. The most I have ever spend on a laptop. I bout it based on the specs but its not delivering.. The only thing i have changed was buy a bigger HD.  



#13 dc3

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Posted 27 January 2014 - 12:49 PM

After installing Windows 7 on the new hdd did you install all of the drivers?

 

Did you download the drivers from Acer?

 

There should be four slots for RAM, unfortunately I haven't been successful in finding information for populating the RAM.  There should be two sets of slots which will be labeled A 2 and A 4, B 1 and B 3 or a similar configuration.  The two modules should be installed in two of the same letter slots, usually with just the two modules it would be A 2 and A 4.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 zingo156

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Posted 27 January 2014 - 01:10 PM

I always recommend running memtest86 first to rule out ram: http://www.memtest.org/#downiso as dc3 posted I would dust out the computer as well.

 

Edit: I recommend running 3 passes which may take a few hours. You will need to burn the iso to a disc or use the flash installer version if you have a flash drive. Save everything off the flash drive first as it will format the drive when installing. Then boot to the flash drive or disc and run the test.


Edited by zingo156, 27 January 2014 - 01:17 PM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#15 BWest1989

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Posted 27 January 2014 - 01:47 PM

Ok will try both options and get back to you. Do I have to burn the CD's doe or can I just mount the ISO to a virtual Drive?

 

Thanks






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