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Unable to access Norton 360 despite that it is running in the background


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5 replies to this topic

#1 BIGJ369

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Posted 26 January 2014 - 07:00 AM

Hi,
Bit of a saga.
 
Recently my hard drive was dying , got a SMART warning and I replaced it. I restored the drive using Acronis recovery using the backup.
 
Complicating things is that I am/was running Norton 360 that was expiring, so while I waited for the PC to return from the PC shop the program had expired and I bought a retail disc version as it was cheaper than online renewal. The thinking was that I would install it after the recovery.
 
Anyway doing all that I noticed when I clicked on Norton it didn't open the interface. If I clicked on it appeared nothing was working. However Win 7 said it was working for antivirus, firewall and spyware.
 
After a day I noticed RunDLL error. Which said:

There was a problem starting

c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.3.0.36\definitions\virusdefs\20140120.023\cceraser.dll

Access is denied

 

 

Following that rightly or wrongly I decided to remove Norton 360 using their uninstaller and then reinstall using the disc.

 

After I restarted I go a lot of errors for any program that I started. So I uninstalled Norton 360 using the Norton removal tool. I then restarted and no more errors, but I had no antivirus/firewall etc. So I reinstalled.

 

Same thing happen so I couldn't open programs removed Norton again and then used their Norton Power eraser. I then restarted and reinstalled this time the issue of other programs not starting ceased.

 

I then got a error message from Norton 8504,10 which it try to fix, saying the following:

20.4.0.40
Error: 8504, 106
Windows 7 Home Premium
7601.18247.amd64fre.win7sp1_gdr.130828-1532
Norton Autofix Results: 1 item(s)
Installation :: Success

 

 

Again I could see Norton 360 installed but when I try to right click it or access any of the functions it didn't open.

 

Then After the PC was running for awhile the following message appeared:

C:\Program Files(x86)\Norton 360 Premium Edition\Engine64\20.4.0.40\uistub.exe

Unspecified Error.

 

I went to Norton Forum and tried uninstall and reinstall and removed other malware programs at the time SUPERAntiSpyware. All to no avail and they suggested I try here.

 

I am a noob, so I apologise if I have lacked any detail and if I struggle some of the tech speak.

 

For your background I am running the following:

Operating System
    Windows 7 Home Premium 64-bit SP1

CPU
    Intel Core i7 2600 @ 3.40GHz

RAM
    8.00GB Dual-Channel DDR3 @ 665MHz

Motherboard
    Gigabyte Technology Co., Ltd. P67A-UD3R-B3 (Socket 1155)

Graphics
    IPS234 (1920x1080@60Hz)
    1024MB NVIDIA GeForce GTX 460 (Leadtek)

Storage
    1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA)    40 °C
    931GB Seagate ST31000528AS (SATA)

 

 

 

Currently I believe Norton360 is installed and running, but I cannot open it.

 

 

I am unsure what else is needed. I tried to attach pictures of the errors but it appears under this section you cannot upload attachments.

 

Any help will be appreciated.

 

Kind regards

Jas


Edited by BIGJ369, 26 January 2014 - 07:03 AM.


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#2 quietman7

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Posted 26 January 2014 - 08:38 AM

Not many members here use Norton (Symantec) products. If no one replies with any suggestions, you may want to contact ...
* Norton (Symantec) Live Chat Support
* Norton (Symantec) Phone Support
* Norton (Symantec) Product Support
* Norton Community Users Discussion Forum
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#3 BIGJ369

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Posted 29 January 2014 - 07:08 AM

Thankyou Quietman7 looks like I need to remove it.



#4 quietman7

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Posted 29 January 2014 - 09:05 AM

You're welcome.

BTW, you may want to read these topics first.

Choosing an Anti-Virus Program
Replacing your Anti-virus
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Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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#5 dave1977nj

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Posted 02 February 2014 - 03:17 PM

Hi,
Bit of a saga.
 
Recently my hard drive was dying , got a SMART warning and I replaced it. I restored the drive using Acronis recovery using the backup.
 
Complicating things is that I am/was running Norton 360 that was expiring, so while I waited for the PC to return from the PC shop the program had expired and I bought a retail disc version as it was cheaper than online renewal. The thinking was that I would install it after the recovery.
 
Anyway doing all that I noticed when I clicked on Norton it didn't open the interface. If I clicked on it appeared nothing was working. However Win 7 said it was working for antivirus, firewall and spyware.
 
After a day I noticed RunDLL error. Which said:

There was a problem starting

c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.3.0.36\definitions\virusdefs\20140120.023\cceraser.dll

Access is denied

 

 

Following that rightly or wrongly I decided to remove Norton 360 using their uninstaller and then reinstall using the disc.

 

After I restarted I go a lot of errors for any program that I started. So I uninstalled Norton 360 using the Norton removal tool. I then restarted and no more errors, but I had no antivirus/firewall etc. So I reinstalled.

 

Same thing happen so I couldn't open programs removed Norton again and then used their Norton Power eraser. I then restarted and reinstalled this time the issue of other programs not starting ceased.

 

I then got a error message from Norton 8504,10 which it try to fix, saying the following:

20.4.0.40
Error: 8504, 106
Windows 7 Home Premium
7601.18247.amd64fre.win7sp1_gdr.130828-1532
Norton Autofix Results: 1 item(s)
Installation :: Success

 

 

Again I could see Norton 360 installed but when I try to right click it or access any of the functions it didn't open.

 

Then After the PC was running for awhile the following message appeared:

C:\Program Files(x86)\Norton 360 Premium Edition\Engine64\20.4.0.40\uistub.exe

Unspecified Error.

 

I went to Norton Forum and tried uninstall and reinstall and removed other malware programs at the time SUPERAntiSpyware. All to no avail and they suggested I try here.

 

I am a noob, so I apologise if I have lacked any detail and if I struggle some of the tech speak.

 

For your background I am running the following:

Operating System
    Windows 7 Home Premium 64-bit SP1

CPU
    Intel Core i7 2600 @ 3.40GHz

RAM
    8.00GB Dual-Channel DDR3 @ 665MHz

Motherboard
    Gigabyte Technology Co., Ltd. P67A-UD3R-B3 (Socket 1155)

Graphics
    IPS234 (1920x1080@60Hz)
    1024MB NVIDIA GeForce GTX 460 (Leadtek)

Storage
    1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA)    40 °C
    931GB Seagate ST31000528AS (SATA)

 

 

 

Currently I believe Norton360 is installed and running, but I cannot open it.

 

 

I am unsure what else is needed. I tried to attach pictures of the errors but it appears under this section you cannot upload attachments.

 

Any help will be appreciated.

 

Kind regards

Jas

Run the Norton Removal tool you can get it here https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us then re install.



#6 quietman7

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Posted 02 February 2014 - 05:22 PM

The OP already tried that.

 

Following that rightly or wrongly I decided to remove Norton 360 using their uninstaller and then reinstall using the disc.

 

The Norton Removal Tool is their uninstaller.


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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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