Bit of a saga.
Recently my hard drive was dying , got a SMART warning and I replaced it. I restored the drive using Acronis recovery using the backup.
Complicating things is that I am/was running Norton 360 that was expiring, so while I waited for the PC to return from the PC shop the program had expired and I bought a retail disc version as it was cheaper than online renewal. The thinking was that I would install it after the recovery.
Anyway doing all that I noticed when I clicked on Norton it didn't open the interface. If I clicked on it appeared nothing was working. However Win 7 said it was working for antivirus, firewall and spyware.
After a day I noticed RunDLL error. Which said:
There was a problem starting
Access is denied
Following that rightly or wrongly I decided to remove Norton 360 using their uninstaller and then reinstall using the disc.
After I restarted I go a lot of errors for any program that I started. So I uninstalled Norton 360 using the Norton removal tool. I then restarted and no more errors, but I had no antivirus/firewall etc. So I reinstalled.
Same thing happen so I couldn't open programs removed Norton again and then used their Norton Power eraser. I then restarted and reinstalled this time the issue of other programs not starting ceased.
I then got a error message from Norton 8504,10 which it try to fix, saying the following:
Error: 8504, 106
Windows 7 Home Premium
Norton Autofix Results: 1 item(s)
Installation :: Success
Again I could see Norton 360 installed but when I try to right click it or access any of the functions it didn't open.
Then After the PC was running for awhile the following message appeared:
C:\Program Files(x86)\Norton 360 Premium Edition\Engine64\126.96.36.199\uistub.exe
I went to Norton Forum and tried uninstall and reinstall and removed other malware programs at the time SUPERAntiSpyware. All to no avail and they suggested I try here.
I am a noob, so I apologise if I have lacked any detail and if I struggle some of the tech speak.
For your background I am running the following:
Windows 7 Home Premium 64-bit SP1
Intel Core i7 2600 @ 3.40GHz
8.00GB Dual-Channel DDR3 @ 665MHz
Gigabyte Technology Co., Ltd. P67A-UD3R-B3 (Socket 1155)
1024MB NVIDIA GeForce GTX 460 (Leadtek)
1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 40 °C
931GB Seagate ST31000528AS (SATA)
Currently I believe Norton360 is installed and running, but I cannot open it.
I am unsure what else is needed. I tried to attach pictures of the errors but it appears under this section you cannot upload attachments.
Any help will be appreciated.
Edited by BIGJ369, 26 January 2014 - 07:03 AM.