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BSOD, Computer now freezes on opening programs, works fine in Safe+networking


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#1 Iamafool

Iamafool

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Posted 26 January 2014 - 02:53 AM

Hello, earlier my computer BlueScreened on me, and since then I have been unable to do anything in 'normal' mode. Trying to open anything, such as browsers or game clients, or even the start menu, results in the computer freezing. They work completely fine in Safe mode+networking however. Looking through my Event Viewer, I am constantly finding these 2 error messages

 

Log Name:      System
Source:        Service Control Manager
Date:          1/26/2014 12:41:14 AM
Event ID:      7001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HP-PC
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.
Event Xml:
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-26T06:41:14.286598400Z" />
    <EventRecordID>199273</EventRecordID>
    <Correlation />
    <Execution ProcessID="424" ThreadID="564" />
    <Channel>System</Channel>
    <Computer>HP-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Computer Browser</Data>
    <Data Name="param2">Server</Data>
    <Data Name="param3">%%1068</Data>
  </EventData>
</Event>
 
 
 
And 
 
 
Log Name:      System
Source:        atapi
Date:          1/26/2014 12:36:39 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HP-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort0.
Event Xml:
  <System>
    <Provider Name="atapi" />
    <EventID Qualifiers="49156">11</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-26T06:36:39.577247300Z" />
    <EventRecordID>199198</EventRecordID>
    <Channel>System</Channel>
    <Computer>HP-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\Ide\IdePort0</Data>
    <Binary>0000100001000000000000000B0004C002000000850100C00000000000000000000000000000000000000000000000000000000004100000</Binary>
  </EventData>
</Event>

 

These two have been by far the most numerous of the errors, I have also located the error report from what I believe was the time of the crash,

 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          1/25/2014 7:47:11 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HP-PC
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xc0462aa0, 0xc0000185, 0xbf02e860, 0x8c5549e8). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 012514-27331-01.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-26T01:47:11.000000000Z" />
    <EventRecordID>198406</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>HP-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x0000007a (0xc0462aa0, 0xc0000185, 0xbf02e860, 0x8c5549e8)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">012514-27331-01</Data>
  </EventData>
</Event>
 
 
Any help that can be given would be greatly appreciated. Also, I am not sure if this is posted in the correct place, I saw other help threads on this forum, so I believe this to be the right place, if not can somebody direct me to the correct place?

Edited by Iamafool, 26 January 2014 - 02:56 AM.


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#2 Anshad Edavana

Anshad Edavana

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Posted 26 January 2014 - 07:18 AM

:welcome: to BC mate.

 

 

The Event Viewer errors you posted indicates possible issues with your hard drive. SO my first advise is nothing but to backup all important data to an external medium as an insurance. You can use USB HDD , Flash drive or DVD to backup the data. Then follow the below steps.

 

1. Download Crystal Disk Info Standard Edition portable from the below link.

 

    http://crystalmark.info/download/index-e.html

 

2. Run the tool and it will display the SMART data of your hard drive. Now Choose Edit --> Copy and all the data will be copied to the clipboard. then open Notepad and choose Edit --> Paste and save the file.  Attach this text file with next reply using More reply options --> Attach files.

 

3. Specify the exact make and model number of your Motherboard and Hard drive with next reply.


Edited by Anshad Edavana, 26 January 2014 - 07:19 AM.





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