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HELP! Downgraded to Win 7, no drivers on HP's site!


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#1 thernan

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Posted 25 January 2014 - 06:54 PM

I could really use some help. My father recently bought himself a new laptop which came standard with Windows 8, which he absolutely HATED. So we purchased Windows 7 and installed it. Unfortunately, 2 of his USB ports, his HDMI port, and his (unused) LAN port aren;t working, and in the Device Manager, I'm getting a yellow exclamation point next to 4 items under Other Devices.

 

Here are the device properties. It is a HP Pavilion g7 2235dx downgraded to Windows 7.

 

 

>OTHER DEVICES

>>ETHERNET CONTROLLER
PCI\VEN_10EC&DEV_8136&SUBSYS_184B103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_184B103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200
 
>>PCI CONTROLLER
PCI\VEN_10EC&DEV_5229&SUBSYS_184B103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_184B103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00
 
>>SM BUS CONTROLLER
PCI\VEN_1022&DEV_780B&SUBSYS_184B103C&REV_14
PCI\VEN_1022&DEV_780B&SUBSYS_184B103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05
 
>>USB CONTROLLER
PCI\VEN_1022&DEV_7812&SUBSYS_184B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_184B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03
 
>>USB CONTROLLER 2
PCI\VEN_1022&DEV_7812&SUBSYS_184B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_184B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

 

Can someone please help me make sense of this??



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#2 TsVk!

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Posted 25 January 2014 - 07:25 PM

Your machine isn't designed for Win 7...

 

There is a response on this forum where a HP expert gives advice on ways you could make it work. I suggest you read all of the articles.

 

I've seen great deals for HP machines that are Win 8 only recently, they are getting washed up like unwanted driftwood all over the marketplace.



#3 Allan

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Posted 26 January 2014 - 08:25 AM

Sounds like you need to install the chipset driver. Try the Windows 8 driver - it should work.



#4 Greg62702

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Posted 26 January 2014 - 10:10 AM

You may run into that ACPI may not have a driver.  It is easier to just load Classic Shell or Start8, then it is to load Windows 7.  If you need Windows 7 for testing software and hardware for your job, suggest using a Virtual Machine install.



#5 cmptrgy

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Posted 26 January 2014 - 10:38 AM

If you can set the Windows 7 to work properly, that's great

 

But if it becomes a hassle to do so or can't be done, see If you can get the computer back to Windows 8

--- I have a friend who hated her Windows 8 computer also

--- However, I set it up to boot directly to the desktop, created a couple of desktop folders for her ; one for her files another one for her pictures

--- Put the shutdown button down on the taskbar and set up her home page of Yahoo to come up when she clicks on the IE icon

--- That was a few months ago and she's happy she can use the computer without any hassles

--- That doesn't mean she likes Windows 8 yet but at least she can use her computer for her needs

--- She's even gone to the Metro screen a few times to check out some of the apps; she doesn't use any yet but she has more confidence today than a few months ago

--- Maybe something like that will work for your father so I thought I would just bring it up

------ One more thing I'd like to add is next month will be her first 3 months of using her computer and I'll be back to check out whatever she needs to know, so maybe you can set up schedule with your father similarly

--- Good luck



#6 Anshad Edavana

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Posted 26 January 2014 - 12:52 PM

Hi

 

Please try the below drivers.

 

Chipset and USB 3.0 : http://support.amd.com/en-us/download/chipset?os=Windows

 

Download Version 13.2 which is released on 9/18/13

 

LAN : http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

Download Win7 and WinServer 2008 R2 Auto Installation Program 

 

Hope it helps.



#7 thernan

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Posted 26 January 2014 - 03:02 PM

It got rid of some of the yellow exclamations, but the HDMI PORT is still not working.

 

Under Other Devices, I see this. Inside the parenthesis are my notes.

The "Unknown device" is new. I also dont see anything regarding the HDMI port in the Device Manager.

Also, when I plug in the HDMI cable to the port, there is no option to switch to a second monitor in the Display menu when

right slicking on the desktop. 

 

>PCI DEVICE  (YELLOW !)
PCI\VEN_10EC&DEV_5229&SUBSYS_184B103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_184B103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00
 
>UNKNOWN DEVICE (Blue ? Inside White  Bubble)
(Happened After installing AMD Catalyst software)
AMDUSB30\ROOT_HUB30&VID_1022&PID_7812&REV_0003&SID_184B103C
AMDUSB30\ROOT_HUB30&VID_1022&PID_7812&REV_0003
AMDUSB30\ROOT_HUB30&VID_1022&PID_7812
 
*Note that under the USB tab of the device manager, there is no warnings and I see AMD USB Host Controller (3 of them), USB Root Host (4 of them) and Standard Enhanced PCI to USB Host Controller (Two of them). None of these show error messages.
Again, there is no mention of the HDMI port in the device manager anywhere.*
 
*The HDMI Cable isnt the issue. I hooked my brothers laptop up to it and it works fine so it has to be the laptop.*
 

Edited by thernan, 26 January 2014 - 03:22 PM.


#8 Greg62702

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Posted 26 January 2014 - 04:10 PM

This one is not working for you http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064



#9 Chris Cosgrove

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Posted 26 January 2014 - 06:13 PM

Why has nobody mentioned the Win 8.1 update ?  It's like chalk and cheese comparing it with the first release Win 8.

 

I have just set up a Sony Vaio for my sister-in-law which was supplied to her with Win 8.0. The first thing I did was install the 8.1 update, then remove as much as I could of the bloatware that came with it, set up her security and installed the software she wanted on it. The only criticism we both have of it is the trackpad is far too 'twitchy'.

 

Considering that she has transitioned from XP on an elderly Dell compact desktop to a laptop running 8.1, her only complaint is that some of her games, for which she has licensed copies, don't run on it !

 

Chris Cosgrove



#10 thernan

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Posted 28 January 2014 - 10:35 PM

I appreciate the suggestion but the problem is I already spent the money to downgrade to Windows 7 I really don't have the money to re-purchase Windows 8. Not to mention I already spent 50 dollars on an adapter to play HDMI video through a USB port, only to find out it doenst work with my VGA adapter.

 

Thanks to you guys however, I got most of the ports working again, except for the HDMI port. Im going to try the link above from Greg62702. I hope that works because Im at my wits end with this thing I dont know what else to try here. I dont understand how Im not getting any sort of response from the port at all.



#11 Anshad Edavana

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Posted 28 January 2014 - 11:08 PM

 

 

I dont understand how Im not getting any sort of response from the port at all.

 

HDMI needs it's own driver to work. Usually the driver came as part of the Video driver so unless AMD Video driver is installed, HDMI is not going to work. Let us know whether the driver from Greg's link work or not.



#12 ProfessorCPU

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Posted 28 January 2014 - 11:38 PM

Also... if you decide to go back to Windows 8 / 8.1... I highly recommend you install  "Classic Shell".  It gives you much of the functionality you probably miss from windows 7.  It almost feels like you have Windows 7 again... but you still have the actually benefits of Windows 8.  I know it feels like Windows 8 sucks... but it is actually a good os... if they didn't change so many features that us Windows users have been used to for many years. ;)



#13 Greg62702

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Posted 29 January 2014 - 08:23 AM

ProfessorCPU, I had to buy a OEM edition of Windows 7 Home, for a VM, when I was working on seeing if I could use Xubuntu 12.04 LTS long term.  Got to the point that it started becoming unstable, so I ended up going back to 8.1.  If I need 7, I can always run a VM with it in it.  Otherwise I run 8.1 with Start8 & Metromix from Stardock software on both mine & my son's machine.

 

I had only the issue with 7 not finding the ACPI drivers on my Satellite C850d-st3nx1.  Businesses are going to end up running into this, unless they purchase Windows 7 capable machines.  I went through AMD's website and Toshiba, looking for that hardware driver, but gave up and rolled back to 8.x.

 

Not too long ago, Toshiba started selling Windows 7 capable machines, that will also run 8.x.  I think that they saw the light, that a lot of people are wanting to downgrade, along with businesses that are not ready for 8.1 or Server 2k12.  All because a lot of the Software they have, is not wrote for 8.x.

 

I work for a State agency, and we have a application that we use, that runs in IE.  We keep telling them that part of the Javascript is causing a Memory Leak in IE, but they will not listen to us.  It would be very easy for these companies to run a lot of their browser based programs in FF or Chrome on 7 or 8.x, but those in power have this thought in their head, that they are going to stay with IE and XP.

 

It gets worse  when you try to run programs like UVerse Realtime in 8.x.  The programmer gives you a work around, due to the .Net version it uses and a couple other programs, do not correctly load with his installer in 8, even when you tell the installer to run as if it is Windows 7.


Edited by Greg62702, 29 January 2014 - 08:30 AM.


#14 thernan

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Posted 29 January 2014 - 04:07 PM

I had tried the AMD Catalyst before, but this time i clicked the link from Greg62702 and downloaded the 250mb Beta version instead of the 1.1mb stable release and... IT WORKED!!!!

 

 

FINALLY the HDMI port works!! I really want to thank Greg62702 and everyone who contributed, you guys provide an amazing service here- you saved me and my father a lot of money we don't have. 



#15 cmptrgy

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Posted 29 January 2014 - 05:22 PM

This is a great success story






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