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Network Issues?


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#1 cfesting

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Posted 25 January 2014 - 10:01 AM

Hello, all!
 
Trying to fix my wife's computer (Toshiba Satellite Ultrabook, purchased 08/2013, Windows 8 as a standalone workstation) - I haven't been on it before; not very Windows 8 fluent.
 
Symptoms:
 
Can't load anything in IE or Firefox, including local router web interface
Can't RDC or FTP
Any update / download fails
CAN ping websites
 
On log in, balloon appears:
Failed to connect to windows service; Windows couldn't connect to the Windows All-User Install Agent service
Service isn't running, but starts on my command without issue. It's set for Automatic startup. Starting service does not resolve any issues.
 
Ran SFC... From cbs log:
DIRSD OWNER WARNING – about 600 instances, mostly in C:\windows
"Ignoring duplicate ownership for directory…" another 600 instances
I'm not really sure if this indicates anything serious.
 
My wife's account is an Admin account. While in her account, I created a new user account, also admin. This new account has the same issues as my wife's.
 
I don't know of any other problems with this computer.  Nothing indicates malware or virus (no redirects, popups, etc).
 
I'm starting to run out of ideas.  Thanks!
 
 


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#2 Greg62702

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Posted 25 January 2014 - 05:29 PM

First thing, run FRST http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Then run Service Scanner http://www.bleepingcomputer.com/download/farbar-service-scanner/  After those two, run ADW http://www.bleepingcomputer.com/download/adwcleaner/  If still having issues, then run Minitoolbox http://www.bleepingcomputer.com/download/minitoolbox/ and post the results.



#3 cfesting

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Posted 25 January 2014 - 06:51 PM

Preliminary results indicate success!  FRST and Service Scanner didn't seem to indicate anything too damning...  at a quick glance at least (I'll look at the logs again after the wife finishes her test drive).  ADW found "Pokki" and removed it, which seemed to be the key.  Either a log file for ADW wasn't produced, or I can't find it.  ADW didn't find much other than ADW and some Toshiba items.  

 

Still, didn't see any unusual computer behavior other than what I listed above, plus inability to get "remove hardware" (flash drive) to work successfully.  No odd ads, popups, desktops, etc.  No changes to DNS or Proxy.  Malwarebytes anti malware, with updated rules, did not detect anything.  

 

The important thing is the problem seems to be resolved.   Thank you, helpful people of the internet.  

Chris






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