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Unable to load antivirus; unable to start in safe mode


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8 replies to this topic

#1 dachef4282

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Posted 25 January 2014 - 09:24 AM

I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!



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#2 hamluis

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Posted 25 January 2014 - 09:34 AM

Exactly...what AV programs are currently installed on this system?

 

Installing more than one is a known invitation to unpredictable system problems.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dachef4282

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Posted 25 January 2014 - 12:24 PM

I don't believe there are any AV programs. When I tried to install Bitdefender, it may be remove SpyBot and Norton Identify Safe that I use for passwords.  This is the second time I'm trying to post this response.  I hope it works this time. 

 

http://speccy.piriform.com/results/AKfETsVw8olGXaz285nXs0Z

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Suzanne (administrator) on 25-01-2014 at 10:08:02
Running from "C:\Users\Suzanne\Downloads"
Microsoft Windows 7 Professional   (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/25/2014 08:11:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppleIEDAV.exe, version: 1.2.12.0, time stamp: 0x52867716
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000005
Fault offset: 0x0003359d
Faulting process id: 0xb00
Faulting application start time: 0xAppleIEDAV.exe0
Faulting application path: AppleIEDAV.exe1
Faulting module path: AppleIEDAV.exe2
Report Id: AppleIEDAV.exe3

Error: (01/25/2014 08:02:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppleIEDAV.exe, version: 1.2.12.0, time stamp: 0x52867716
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000005
Fault offset: 0x0003359d
Faulting process id: 0xb34
Faulting application start time: 0xAppleIEDAV.exe0
Faulting application path: AppleIEDAV.exe1
Faulting module path: AppleIEDAV.exe2
Report Id: AppleIEDAV.exe3

Error: (01/25/2014 07:55:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: AppleIEDAV.exe, version: 1.2.12.0, time stamp: 0x52867716
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000005
Fault offset: 0x0003359d
Faulting process id: 0xb04
Faulting application start time: 0xAppleIEDAV.exe0
Faulting application path: AppleIEDAV.exe1
Faulting module path: AppleIEDAV.exe2
Report Id: AppleIEDAV.exe3

Error: (01/25/2014 07:50:22 AM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (01/25/2014 07:50:22 AM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (01/25/2014 00:54:25 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.

Error: (01/25/2014 00:54:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (01/24/2014 10:19:26 PM) (Source: Microsoft Security Client Setup) (User: Moms)
Description: HRESULT:0x80070643
Description:Cannot complete the Security Essentials installation. An error has prevented the Security Essentials setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070643. Fatal error during installation.

Error: (01/24/2014 09:36:25 PM) (Source: Microsoft Security Client Setup) (User: Moms)
Description: HRESULT:0x80070643
Description:Cannot complete the Security Essentials installation. An error has prevented the Security Essentials setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070643. Fatal error during installation.

Error: (01/24/2014 05:39:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.

System errors:
=============
Error: (01/25/2014 08:12:18 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/25/2014 08:11:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BdfNdisf
bdfwfpf

Error: (01/25/2014 08:11:17 AM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service failed to start due to the following error:
%%2

Error: (01/25/2014 08:11:13 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error:
%%2

Error: (01/25/2014 08:11:06 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/25/2014 08:11:00 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/25/2014 08:03:19 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/25/2014 08:02:25 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BdfNdisf
bdfwfpf

Error: (01/25/2014 08:02:18 AM) (Source: Service Control Manager) (User: )
Description: The SecureUpdate service failed to start due to the following error:
%%2

Error: (01/25/2014 08:02:14 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error:
%%2

Microsoft Office Sessions:
=========================
Error: (01/11/2014 09:57:53 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 67 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (01/09/2014 10:39:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 517166 seconds with 8520 seconds of active time.  This session ended with a crash.

Error: (01/08/2014 00:26:46 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 292784 seconds with 840 seconds of active time.  This session ended with a crash.

Error: (11/05/2013 09:41:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2567 seconds with 780 seconds of active time.  This session ended with a crash.

Error: (05/28/2013 08:45:43 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5357 seconds with 1440 seconds of active time.  This session ended with a crash.

Error: (05/23/2013 08:46:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 50210 seconds with 6480 seconds of active time.  This session ended with a crash.

Error: (04/12/2013 07:57:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1317 seconds with 420 seconds of active time.  This session ended with a crash.

Error: (02/09/2013 08:11:56 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 425 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (01/27/2013 04:40:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 111 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (01/12/2013 05:35:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 15963 seconds with 780 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2014-01-19 10:25:25.000
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-19 10:25:24.594
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-19 10:25:24.158
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-18 21:59:13.132
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-18 21:59:12.742
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-18 21:59:12.352
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-29 21:26:24.845
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-29 21:26:24.501
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-29 21:26:24.174
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-13 19:58:34.195
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\eScan\w2kdb\bdfsfltr.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.3.0.29625)
2007 Microsoft Office Suite Service Pack 3 (SP3)
360Share Pro(remove only)
4 Elements
6300 (Version: 130.0.365.000)
6300_Help (Version: 82.0.242.000)
6300Trb (Version: 82.0.242.000)
64 Bit HP CIO Components Installer (Version: 6.2.1)
7 Gates - The Path to Zamolxes (Version: 1.0)
A Flipping Good Time
ABC Cubes: Teddy's Playground
abylon LOGON-WALLPAPER-CHANGER 2013 (Version: 2013)
AccelerateTab (Version: 1.4)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe Acrobat Connect Pro Add-in for Microsoft Outlook
Adobe Acrobat Connect Pro Add-in for Microsoft Outlook (Version: 1.0.0)
Adobe AIR (Version: 3.2.0.2070)
Adobe Connect Add-in
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Advanced SystemCare 7 (Version: 7.1.0)
AGYNAMIX Simidude 1.6.5 (Version: 1.6.5)
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
Alice's Magical Mahjong (Version: 1.0)
AllMyNotes Organizer (Version: 3.08)
Amazon Add to Wish List IE Extension 1.2 (Version: 1.2)
Amazon Cloud Drive (Version: 0.09.25.3)
Amazon Kindle
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
AM-DeadLink 4.6 (Version: 4.6)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.745.0)
Atlantis Quest
Backblaze
BarracudaDrive
Barricade 3.5.1 (Version: 3.5.1)
Bejeweled 2 Deluxe
Belarc Advisor 8.1
Beyond Sync 5.0.42.917
Big Fish Games: Game Manager (Version: 3.0.1.60)
Bing Rewards Client Installer (Version: 16.0.345.0)
Biorhythms Calculator Amateur 2014 (Version: 2014)
BitTorrent (Version: 7.2.0)
Bonjour (Version: 3.0.0.10)
Box Sync (64 bit) (Version: 3.3.43.0)
Brickshooter Egypt
Brother P-touch Address Book 1.1 (Version: 1.1.2201)
Brother P-touch Editor 5.0 (Version: 5.0.2300)
Brother P-touch Editor Label Collection - Birthday Banners [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Building-Facility [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Celebration Banners [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Enviro-Recycle [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Event Planning [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Package Shipping [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Retail Store [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Sports Preparation [ENU] (Version: 1.0.001)
Brother P-touch Editor Label Collection - Warning [ENU] (Version: 1.0.001)
Brother P-touch Software (Version: 1.0.006)
Brother P-touch Update Software (Version: 1.0.0030)
Brother QL-570 User's Guide (Version: 1.0.001)
BTGuard 2.2
BTGuard 2.3
BTGuard 2.4
BTGuard 2.5
BTGuard 2.6
BufferChm (Version: 130.0.331.000)
Call of Atlantis
Carbon Folder (Version: 1.3)
Carbon FTP (Version: 1.4)
Catalina Savings Printer (Version: 1.0.0)
Catalyst Control Center Core Implementation (Version: 2009.0918.2132.36825)
Catalyst Control Center Graphics Full Existing (Version: 2009.0918.2132.36825)
Catalyst Control Center Graphics Full New (Version: 2009.0918.2132.36825)
Catalyst Control Center Graphics Light (Version: 2009.0918.2132.36825)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0918.2132.36825)
Catalyst Control Center InstallProxy (Version: 2009.0918.2132.36825)
Catalyst Control Center Localization All (Version: 2009.0918.2132.36825)
CCC Help English (Version: 2009.0918.2131.36825)
ccc-core-static (Version: 2009.0918.2132.36825)
ccc-utility64 (Version: 2009.0918.2132.36825)
CCleaner (Version: 4.09)
CintaNotes 1.6.1
Cisco Connect (Version: 1.4.12051.0)
Clip Art Collection (Version: 1.0.0.0)
Copy (Version: 130.0.428.000)
Coupon Printer for Windows (Version: 5.0.0.4)
CPUID CPU-Z 1.68
CubeDrift 1.10
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
Divvy
DocProc (Version: 13.0.0.0)
Dora Saves the Crystal Kingdom
Doras Carnival 2: At the Boardwalk
Doras Carnival Adventure
Dropbox (Version: 2.6.2)
Elevated Installer (Version: 2.1.11)
ESET Online Scanner v3
Evernote v. 4.5.2 (Version: 4.5.2.5904)
Fairway Solitaire
Fax (Version: 130.0.418.000)
Finders Keepers
Fishdom
Fizzball
Flash Player Pro V5.4
Folder Marker v 1.4 (Version: 1.4)
FolderIco 1.0
Found: A Hidden Object Adventure - Free to Play
Free CraigsList Reader Pro from CraigsPal 4.7.6 (Version: 4.7.6)
Frogs in Love
Garmin Communicator Plugin (Version: 4.0.4)
Garmin Communicator Plugin x64 (Version: 4.0.4)
Garmin Express (Version: 2.1.11)
Garmin Express Tray (Version: 2.1.11)
Garmin Update Service (Version: 2.1.11)
Garmin USB Drivers (Version: 2.3.1.0)
Garmin WebUpdater (Version: 2.5.6)
Ginger (Version: 2.7.78)
Glary Utilities Pro 2.56.0.1822 (Version: 2.56.0.1822)
Glary Utilities PRO 4.4 (Version: 4.4.0.86)
GoodSync (Version: 9.4.2.2)
Google Drive (Version: 1.13.5782.599)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
Hardcopy (Version: 2013.03.20)
HELP (Version: 6.2.333)
Hidden Wonders of the Depths 3: Atlantis Adventures
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 6600 Basic Device Software (Version: 25.0.619.0)
HP Officejet 6600 Help (Version: 140.0.2.2)
HP Officejet 6600 Product Improvement Study (Version: 25.0.619.0)
HP Photo Creations (Version: 1.0.0.12412)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (Version: 13.0)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.000.004)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
I.R.I.S. OCR (Version: 12.3.4.0)
iCloud (Version: 3.1.0.40)
icomancer 1.3.3.102 (Version: 1.3.3.102)
iFitLIVE (Version: 1.2.4)
iFitLIVE (Version: v1.2.4)
iFitUSB (Version: 1.1.6)
iFitUSB (Version: v1.1.6)
ImageMagick 6.8.0-8 Q16 (2012-12-01) (Version: 6.8.0)
InboxDollars
Inca Ball
IObit Apps Toolbar v8.3 (Version: 8.3)
IObit Malware Fighter (Version: 1.0)
IObit Toolbar v4.6 (Version: 4.6)
IObit Uninstaller (Version: 3.0.5.1101)
iTunes (Version: 11.1.3.8)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Juniper Networks Host Checker (Version: 6.5.0.14951)
Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.14951)
Juniper Networks Setup Client (Version: 2.1.2.5973)
Junk Mail filter update (Version: 15.4.3502.0922)
jv16 PowerTools 2010 (Version: )
jv16 PowerTools 2011 (Version: )
LastPass (uninstall only)
LeapFrog Connect (Version: 5.2.4.18506)
LeapFrog LeapPad Explorer Plugin (Version: 5.2.1.18456)
LeapFrog Leapster Explorer Plugin (Version: 5.2.1.18456)
LogMeIn (Version: 4.0.982)
MahJong Suite 2012 v9.0
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
MasterCook Deluxe 9 (Version: 9.0.000)
Matrix Attack (remove only)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mathematics (64-bit) (Version: 4.0)
Microsoft Mathematics Add-in (32-bit) (Version: 2.0.040811.01)
Microsoft Mouse and Keyboard Center (Version: 2.0.162.0)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
MiMedia (Version: 1.0.46.3293)
MiMedia (Version: 1.0.46.3348)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Murfy Maths
Narbacular Drop version 1.4
Nemo Documents
Network64 (Version: 130.0.572.000)
Nitro PDF Professional (Version: 6.2.3.6)
Nitro Pro 8 (Version: 8.5.2.10)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenSSL 0.9.8l Light (32-bit)
OutlookTodoist (Version: 1.0.0.27)
PC Matic 1.1.0.50 (Version: 1.1.0.50)
PC Pitstop DiskMD 3 (Version: 3.0.0.2)
PC Pitstop Driver Alert2 2.0.0.0 (Version: 2.0.0.0)
PC Pitstop Info Center 1.0.0.16 (Version: 1.0.0.16)
Personal Finances Pro v4.5
Platform (Version: 1.34)
Process Lasso (Version: 3.84.7)
Quick Access Bar (Version: 1.5.0)
QuickTime (Version: 7.74.80.86)
Rabbit's Magic Adventures
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0005)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6650)
Realtek High Definition Audio Driver (Version: 3.50)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
RoboForm 7-9-2-2 (All Users) (Version: 7-9-2-2)
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Secure Online Account Numbers (Version: 2.3.14.0)
Serif PagePlus Essentials (Version: 1.0.0.004)
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Smart Defrag 2 (Version: 2.9)
SmartWebPrinting (Version: 130.0.457.000)
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Spotify (Version: 0.8.4.93.gd9f49c35)
Status (Version: 130.0.469.000)
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SugarSync Manager (Version: 1.9.68.92279)
Super Cubes
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True Launch Bar: Slide Show plugin (Version: 1.1.0.0)
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True Launch Bar: Startup Manager plugin (Version: 1.1.0.0)
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TurboTax 2011
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TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wmeiper (Version: 012.000.1304)
TurboTax 2012 wrapper (Version: 012.000.0127)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
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Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
V1x0r's Pre-Activated Adobe Acrobat X Pro (Version: 10.0.0)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VIA Platform Device Manager (Version: 1.34)
Visual IP Trace
Webbies
WebReg (Version: 130.0.132.017)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (Version: 04/19/2012 2.3.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Driver Package - Realtek (RTL8167) Net  (03/21/2011 7.043.0321.2011) (Version: 03/21/2011 7.043.0321.2011)
Windows Driver Package - Realtek (RTL8167) Net  (08/23/2011 7.048.0823.2011) (Version: 08/23/2011 7.048.0823.2011)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
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Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPatrol (Version: 24.1.2012)
WinPatrol (Version: 29.2.2013)
WinRAR 5.01 (64-bit) (Version: 5.01.0)
WinX DVD Copy Pro 3.4.3
WorldWinner Games (Version: 1.10.0.25)
Yumsters! 2
Zipwhip

========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 9982.18 MB
Available physical RAM: 7131.56 MB
Total Pagefile: 24953.32 MB
Available Pagefile: 21802.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.67 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:270.21 GB) NTFS

========================= Users: ========================================

User accounts for \\MOMS

Administrator            ASPNET                   Guest                   
LogMeInRemoteUser        Suzanne                 

**** End of log ****



#4 hamluis

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Posted 25 January 2014 - 09:04 PM

Please uninstall (using Add/Remove Programs)

 

  Advanced System Care

  All Iobit applications installed

 

Then...run the chkdsk /r command.

 

Let us know how system runs after the above are done.

 

Louis



#5 dachef4282

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Posted 26 January 2014 - 07:49 AM

How do I run the chkdsk /r command?



#6 dachef4282

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Posted 26 January 2014 - 08:02 AM

I did a search and found chkdsk and ran it, but no chkdsk/ r command



#7 hamluis

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Posted 26 January 2014 - 12:30 PM

How to use CHKDSK (Check Disk) - Windows 7 - http://www.w7forums.com/use-chkdsk-check-disk-t448.html , put check marks in both options (Scan For, Automatically Fix).

 

Louis



#8 dachef4282

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Posted 26 January 2014 - 03:08 PM

Thank you.  I was unable to download the antivirus from the internet, but the back up disk arrived in the mail yesterday afternoon.  I was able to load the program, ran a scan and deleted all Iobit programs that downloaded with Advance System Care and it's working better already. 

 

I truly appreciate your expertise.  I'll run checkdisk on the next start up, which will be soon.    I'll post again if the problems continue. 



#9 hamluis

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Posted 26 January 2014 - 05:21 PM

:thumbup2: , let ius know :).

 

Louis






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