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possibly being hacked


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#1 snowflake5155

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Posted 24 January 2014 - 09:41 PM

i'm possibly being hacked and no software i install works or doesn't install cause it need special permission.... plz help ASAP 

 

computer keeps saying internet is off when it's not, my mouse is moving on it's own sometimes, and in the event viewer there's tons of warning, errors, and critical errors....



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#2 cryptodan

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Posted 24 January 2014 - 09:47 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 snowflake5155

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Posted 24 January 2014 - 10:29 PM

It's not allowing me to download the Speccy.. It says I don't have permission


Edited by snowflake5155, 24 January 2014 - 10:42 PM.


#4 snowflake5155

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Posted 24 January 2014 - 10:34 PM

Specifically says a required privilege is not held by the client

#5 snowflake5155

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Posted 24 January 2014 - 10:43 PM

anything from anywhere i try to download it says this and the computer is just getting worse....



#6 cryptodan

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Posted 24 January 2014 - 10:45 PM

Can you take a screenshot of the error message?

#7 snowflake5155

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Posted 24 January 2014 - 11:25 PM

http://speccy.piriform.com/results/PVLBiSEVpgl0Uwqkfe44cQW



#8 snowflake5155

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Posted 24 January 2014 - 11:47 PM

here are the results for the mini tool box

Attached Files



#9 cryptodan

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Posted 24 January 2014 - 11:51 PM

Can you perform a quick scan with Malwarebytes, and post the results?

#10 snowflake5155

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Posted 24 January 2014 - 11:58 PM

I did earlier today and am right now it took some things off but it's gotten worse all day when I go to my event viewer it shows 4800 errors, warnings etc



#11 snowflake5155

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Posted 25 January 2014 - 12:27 AM

malwarebytes results nothing wrong or it's seeing

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#12 cryptodan

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Posted 25 January 2014 - 12:30 AM

Please download TDSSKiller exe version to your desktop. Double-click on TDSSKiller.exe to run the tool for known TDSS variants. Vista/Windows 7 users right-click and select Run As Administrator.

  •     Click on Change Parameters and click Detect TDLFS File System.
  •     Click the Start Scan button.
  •     Do not use the computer during the scan
  •     If the scan completes with nothing found, click Close to exit.
  •     If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  •     Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  •     Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  •     A TDSSKiller text file would be saved in Local Disk C.
  •     Copy and paste the contents of that file in your next reply.
ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#13 snowflake5155

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Posted 25 January 2014 - 12:53 AM

no malicious objects found with TDSSKiller



#14 snowflake5155

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Posted 25 January 2014 - 01:07 AM

the results for Adw

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#15 cryptodan

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Posted 25 January 2014 - 01:07 AM

Can you post the log anyways.




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