I have a Epson Perfection 3590 scanner that has worked well for me for several years. I had no problem using it with Windows 8 and then 8.1.
Today I tried to run a scan. The scanner was recognized when I started Windows 8.1. I could hear the usb recognized when the computer started.
I was able to start a preview scan and the scanner made the sounds I have come used to showing a scan was in progress. When the scan finished nothing showed up in the screen showing what was scanned.
I uninstalled the Epson Scan Software and re-downloaded the software. Restarted the computer and tried a second time. No change.
Is this an indication that the lamp is not working right. I can see the light run through the bed of the scanner when it is doing a preliminary scan.
I would sure appreciate any and all ideas you might have.
I do have a HP All in One that has scan capabilities. Is it possible that the HP Office Jet Pro 8500A is conflicting with the Epson and causing this problem.
Thanks for looking at this question. I appreciate all of your assistance.