Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Hangs up on Welcome screen, will boot in safe mode


  • Please log in to reply
2 replies to this topic

#1 amberwilliams123

amberwilliams123

  • Members
  • 49 posts
  • OFFLINE
  •  
  • Local time:10:41 AM

Posted 24 January 2014 - 08:46 PM

Hey guys, my aunt's computer won't start normally.  It hangs on the Welcome screen.  It's a Dell Inspiron, Windows 7.  She has never been on the internet with it so I am assuming there aren't any viruses.  Any help would be appreciated.

 

Thanks!

 

Amber



BC AdBot (Login to Remove)

 


m

#2 KingdomSeeker

KingdomSeeker

  • Members
  • 458 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 24 January 2014 - 10:01 PM

Please boot into safe mode with networking and

 

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,603 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:41 AM

Posted 25 January 2014 - 03:41 PM

Windows 7 hanging on the Welcome Screen is a common complaint and usually caused by a third party software/driver, hanging services (sometimes related to security software), group policies or connecting network drives. There are many suggestions to resolve the issue...what works for one computer may not work for another.

After researching various topics in regards to this "hanging", most of the possible solutions to resolve this issue can be found in Troubleshooting Windows 7 Failure to Start.

Other resources to try:Note: Disabling the WWAN (wireless wide-area network) service if not using it has resolved the issue for some users.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users