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Hangs up on Welcome screen, will boot in safe mode

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#1 amberwilliams123


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Posted 24 January 2014 - 08:46 PM

Hey guys, my aunt's computer won't start normally.  It hangs on the Welcome screen.  It's a Dell Inspiron, Windows 7.  She has never been on the internet with it so I am assuming there aren't any viruses.  Any help would be appreciated.





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#2 KingdomSeeker


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Posted 24 January 2014 - 10:01 PM

Please boot into safe mode with networking and


Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.

#3 quietman7


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Posted 25 January 2014 - 03:41 PM

Windows 7 hanging on the Welcome Screen is a common complaint and usually caused by a third party software/driver, hanging services (sometimes related to security software), group policies or connecting network drives. There are many suggestions to resolve the issue...what works for one computer may not work for another.

After researching various topics in regards to this "hanging", most of the possible solutions to resolve this issue can be found in Troubleshooting Windows 7 Failure to Start.

Other resources to try:Note: Disabling the WWAN (wireless wide-area network) service if not using it has resolved the issue for some users.
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