Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need help troubleshooting AGP video card. Is BIOS reset needed??


  • Please log in to reply
58 replies to this topic

#1 peterk312

peterk312

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 23 January 2014 - 07:27 PM

I tried to install a GeForce FX 5500 AGP 4X video card today and ran into some problems. This is a modest card that doesn't draw more than 25 watts at peak performance. My system is an old Compaq EVO D310 with an AGP 4X slot and an onboard Intel 82845G graphics controller that I want to ultimately disable (specs for system: http://h18002.www1.hp.com/products/quickspecs/productbulletin.html#spectype=worldwide&type=html&docid=11348 ).

When the video card is installed, the system turns on, but won't boot. I get one long beep followed by two short beeps, monitor screen stays black (when monitor is plugged into the original onboard VGA connector as well as the VGA connector at the new video card). The keyboard LEDs at the number lock pad flash. Some research revealed for Compaq systems this means:

"Video error: Check the video adapter and make sure it's seated properly. If possible, replace the video adapter."

*Please note, when I power off, pull out the video card, and reboot, everything goes back to working normally. No errors. Does that sound like a BIOS error (i.e., BIOS needs to be reset)?

If there was a problem specifically with the AGP slot for Compaq systems:
"7 beeps (1 long, 1 short, 1 long, 1 short, pause, 1 long, 1 short, 1 short):
AGP video: The AGP video card is faulty. Reseat the card or replace it outright. This beep pertains to Compaq Deskpro systems." But I'm not getting 7 beeps.


Fan on the video card runs. So, I don't think it's a power issue. There are no other power connectors for this AGP card. All electricity seems to be supplied from the slot itself.


Someone here http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/Startup-problem-with-Evo-D510/td-p/624347#.UuGWvlPn9QI said, "3 beeps (1 L, 2S) is Video RAM memory. If you don't have an added Video card, then I would suggest you add 1, do a clear CMOS...and then Reboot using an added VGA card." Video RAM? I have no clue what he's talking about.

-- But, at the same link above someone says:

"For the D310 MT 1 long and two short beeps is Graphics Controller not present or not intialized. The recommended actions are:

1. Clear CMOS
2. If you have a add-in graphics card, reseat it.
3. Reseat the riser board if applicable.

[He continues] I believe that both of these models [Evo D510 and D310] have graphics controllers built on the motherboard. I also believe that the onboard graphics controller uses shared memory, that is it does not have a dedicated memory chip/s for the video. Therefore if you have a problem with a "main" memory module that can cause a graphics controller malfunction. Also the graphics controller is part of the "chipset" chip. Therefore if the BIOS gets corrupted and does not properly initialize the chipset you could have a graphics controller failure, hence the reason to clear CMOS and get the BIOS back to defaults."

Similarly, someone here http://www.fixya.com/support/t28417-problem_compaq_evo_d310_vs_nvidia said:

"Most likely you have to move a jumper in the PC to turn off the built in video, or there may be a setting in the BIOS to choose or disable onboard video."

I've never done this before, but I know the jumper to reset CMOS is often near the battery. On my motherboard there's a green jumper with two pins, label on board reads SPWD1 (I think it's for resetting the password) , and a yellow jumper with 3 pins, label on board reads JBAT1. I think you can also just pull out the battery for 20 minutes and typically it will also reset BIOS, yes?

Do you think I need to clear the CMOS while the video card is installed to reset the BIOS? Is this potentially going to screw up the existing settings or will the system just auto-detect devices again?

 

Attached File  Jumpers-near-battery_web-ed.jpg   64.2KB   0 downloads       Attached File  Jumpers-near-AGP-slot_web-e.jpg   76.04KB   0 downloads


Edited by peterk312, 23 January 2014 - 10:52 PM.


BC AdBot (Login to Remove)

 


#2 Roodo

Roodo

  • Members
  • 760 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:47 PM

Posted 23 January 2014 - 08:13 PM

Older systems don't automatically change over from an agp card from onboard video.

You might try f10 to the bios and look in the advanced setting and make sure its set to

the agp port. Save and reboot.

 

Hopefullly its that.  Good Luck.


Edited by Roodo, 23 January 2014 - 08:17 PM.


#3 OldPhil

OldPhil

    Doppleganger


  • Members
  • 4,157 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island New York
  • Local time:03:47 PM

Posted 23 January 2014 - 08:29 PM

I ran ito that one forgetting to disable  on board video.


Honesty & Integrity Above All!


#4 peterk312

peterk312
  • Topic Starter

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 23 January 2014 - 09:58 PM

Thanks for the replies.

 

So, there should be a way to disable the Intel 82845G integrated graphics controller through the BIOS? Note above that someone suggested that there might be a jumper on the motherboard. There are two jumpers near the AGP slot (see the photo above) but I don't know what they're for.

 

But I cannot boot the computer to get into the BIOS when the new video card is in the AGP slot. In fact, I don't see any specific setting in the BIOS for the AGP slot except for something called "AGP Aperture size," which I assume (but may be wrong) is the size of the RAM the video card has onboard. It was set for 64MB but the card has 256MB so I changed it. There was also something called "PCI VGA Palette snooping" that was set to disabled, but I haven't changed it.


Edited by peterk312, 23 January 2014 - 10:00 PM.


#5 OldPhil

OldPhil

    Doppleganger


  • Members
  • 4,157 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island New York
  • Local time:03:47 PM

Posted 24 January 2014 - 08:30 AM

There is a place in the bios to disable on board graphics, I would not have change the ram value once disabled the system will use it.  It simply means it was allocated for the on board video, released when not used.  I don't know if that may be one of your issues but it should be set back to where it was.

 

Phil


Honesty & Integrity Above All!


#6 jonuk76

jonuk76

  • Members
  • 2,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wales, UK
  • Local time:08:47 PM

Posted 24 January 2014 - 08:34 AM

The AGP Aperture is main memory that can be used by the AGP graphics card.  An explanation here - http://www.techpowerup.com/articles/overclocking/vidcard/43


7sbvuf-6.png


#7 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 08:54 AM

Can you get a make and model number from your motherboard? On hp's website I found 4 models related to your computer here:

http://h10025.www1.hp.com/ewfrf/wc/pfinder?tmp_product=Compaq+EVO+D310&tmp_qt=Compaq+EVO+D310&tmp_searchExperience=yes&lc=en&cc=us&dlc=en

 

From my experience, most computers around the age of your system disabled onboard video automatically when a video card was put into the agp slot. I would try dusting out the agp slot with canned air. It looked dusty from the image and has been left open to the elements for as long as you have owned it. Also try reseating the video card a few times to clean up the contacts further.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#8 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 09:11 AM

If you can give us the make and model of the motherboard (find numbers on the motherboard itself) we will be able to help you more easily.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#9 peterk312

peterk312
  • Topic Starter

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 24 January 2014 - 11:37 AM

Thanks for the replies. I need some help, that's for sure.

 

Tried to install the video card after clearing CMOS. Here's what I did:

 

1.Pulled out the battery for 20 minutes.

 

2. Installed the GeForce FX 5500 video card. Checked the seating. It fits just as snug as the PCI soundcard that's installed. There really is no dust inside the slot. I have seated and re-seated this at least 5 times. It's a tight fit, and the friction of the metal parts should be good to be making contact.

 

3. Replaced battery, reassembled case, plugged in power and cables. Monitor cable was connected to the VGA port at the new video card. From Compaq troubleshooting guide: "The monitor connector on the system board is inactive if an AGP expansion card is installed in the computer. The monitor must be connected to the monitor connector on the installed AGP card for proper operation of the computer. If the monitor is not connected to the correct connector, it will not function properly."

 

4. Booted the system. I got a blank monitor screen and the same error as before:

 

Beeps: 1 Long, 2 Short

Flashing Caps Lock LED on Keyboard.

Compaq troubleshooting guide says probable cause: Graphics controller not present or incorrectly initialized.
How to fix:
1. Clear CMOS.
2. If graphics card has been added, remove and reseat.
3. Reseat riser board if applicable.
 

I know that I cleared CMOS because when I next powered down and pulled out the video card, the system booted into the BIOS telling me the system configuration had changed, and the time and date was not set. I was able to boot Windows again and everything works -- except the darn video card!

 

I can't understand it. The only other thing I can think of is a jumper on the board to uninstall onboard graphics controller. When I installed a PCI soundcard many years ago I know this did not happen. The soundcard was auto-detected and the integrated Soundmax audio device was disabled.

 

Here's a post where someone had a smaller Compaq system (not an EVO D310) first tried to install a ATI Radeon 9250 PCI video card and failed, but then installed a Nvidia GeForce FX 5200 with eventual success. He indicates it was auto-detected with no need to disable the integrated graphics:
http://www.techspot.com/community/topics/ati-video-card-not-working-in-compaq-deskpro-en.99714/

 

I was wondering if it could be the memory compatibility between what's on the FX 5500 video card and the EVO D310. I saw this in the Compaq troubleshooting guide:

"Compaq does not support mixing ECC and non-ECC memory. Doing so will cause the system to blink the Num Lock LED on non-USB keyboards continuously and, if a speaker is installed in the system, there will be a short beep followed by 2 long beeps. In addition, the system will not boot the operating system." Note though that this is NOT the same error code that I am getting, which I am sure is one long beep followed by two short beeps. I think the guide is referring only to the RAM sticks you install, but it's not clear. The system RAM I have is DDR PC2100 X 2 for a total of 2048 MB. I don't know if it's non-EEC or ECC.

 

I just want to reiterate that the fan on the new video card is definitely running. There doesn't seem to be a power supply issue.

 

 

I'll take another look at the mother board and see what numbers I can find and post.

 

Thanks again.


Edited by peterk312, 24 January 2014 - 01:07 PM.


#10 peterk312

peterk312
  • Topic Starter

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 24 January 2014 - 12:51 PM

Printed onto the motherboard:  Micro Star MS-6541 Ver:2

 

Sticker on motherboard:  SP# 323003-001  AS# 287579-103

 

Only other label is on the case at the side of the board:  239233-007

 

 

CPU-Z application says this about mainboard:

Manufacturer: Compaq
Model: 0804h

Chipset:  Intel i845G  Rev. A1
Southbridge:  Intel 82801DB(ICH4)  Rev. 01

BIOS
Brand: Compaq
Version: 68602 v.3.16
Date: 3/26/2003

 

Quick specs for the Compaq EVO D310 in case someone wants it: http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#spectype=north_america&type=html&docid=11348


Edited by peterk312, 24 January 2014 - 03:50 PM.


#11 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 01:18 PM

"Compaq does not support mixing ECC and non-ECC memory." Definitely only referring to the ram installed into the main board. The video card will have it's own memory controller and separate vram. I am trying to find a pdf print out on bios instructions for that board. The Micro Star MS-6541 Ver:2 is what I needed.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#12 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 01:37 PM

Can you give me a closer picture of the cpu fan, just to the left I notice what looks to be blown capacitors... It could very well be a main board problem. I have been unable to find any manual so far for your motherboard...


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#13 peterk312

peterk312
  • Topic Starter

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 24 January 2014 - 02:09 PM

I know what you are referring to, and I do not believe these are "blown" capacitors. It looks more like corrosion. If these were blown caps I doubt the system would work at all. Plus, do not forget the error code I am getting - 1 long beep, 2 short beeps, flashing LED at the number lock pad. It's more likely something is wrong with the video card itself than my computer. In fact, I have no way of ruling out if it's the video card, although I do have another computer (a Dell Vostro 200) I could try installing it on. I have had zero malfunctions with the EVO D310 except for now when trying to install an AGP card. A blown cap would surely create more problems than this!

 

Someone else reported installing a Nvidia 6500 video card in a Compaq EVO D310:

http://forums.fedoraforum.org/showthread.php?t=230531

 

This has GOT to be possible...

 

As I try reading more about this it appears the people who are successful do not report having to go into the BIOS to reconfigure. As I say, when I installed my PCI soundcard it was detected automatically and the integrated soundcard was disabled. That's what I would think should happen if there's an AGP card in the slot.


Edited by peterk312, 24 January 2014 - 02:13 PM.


#14 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 02:15 PM

If those caps are bulging or leaking it could be the cause. Even if everything else works, the agp slot gets voltage from the main board and also receives instructions from rest of the hardware. If there is a problem with power or dirty power (not filtered correctly) getting to that slot or information you could have a video beep error.

 

http://www.capacitorlab.com/visible-failures/ These are some examples of blown or bulging capacitors. You can google blown or bulging capacitors in google and find more.

 

Again so far I have seen no manual for the motherboard. I am still looking.


Edited by zingo156, 24 January 2014 - 02:19 PM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#15 zingo156

zingo156

  • BC Advisor
  • 3,345 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 PM

Posted 24 January 2014 - 02:29 PM

From what I can tell, that computer should auto disable the onboard video when a agp card is installed see this: http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/Compaq-evo-d310-add-AGP-card/td-p/3862961#.UuK-xrTnYdU


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users