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Issue Using Combofix


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#1 iocan28

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Posted 23 January 2014 - 06:31 PM

Hello there,

I have a computer that I have been working on to fix a bad virus infection.  There are still a few issues that I cannot seem to get around, so I decided to try to use Combofix.  The first attempt at using it failed, and I have not been able to fully load Combofix since.  I tried uninstalling it, but that did not seem to work.  The error that continues to come up each time I try to unstall it (or run it, for that matter) is that C:\Windows\erdnt\Hiv-backup could not be completely deleted.  Has anyone encountered this problem?  How do you fix it?  For that matter, another computer that Combofix was attempted on just says "Error opening file for writing, C:\32788R22FWJFW\ERUNT.3XE."  I assume this is a different matter?  Anyways, if anyone has any suggestions, I would greatly appreciate the help.



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#2 quietman7

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Posted 23 January 2014 - 09:44 PM

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need assistance with a malware infection that requires using ComboFix, please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.
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